Best Western New Kent Hotel

Hotels
Best Western
7.7 (1891 reviews)
127 Osborne Road, Jesmond , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
Food Quality
Service
Cleanliness
Cons:
Room Size
Noise
Parking Issues

Categories

Cleanliness
6.66
Mixed reviews regarding cleanliness; mention of strange smells in corridors and creaky floorboards.
Service
8.13
Staff were generally described as friendly and helpful.
Location
8.67
Location praised for being great and convenient.
Room Quality
6.62
Mentioned issues with outdated decor, creaky floorboards, and small room size.
Amenities
7.15
Limited amenities available; issues with parking raised.
Value for Money
8.11
Good for the price with generally favorable mentions regarding value.
Food and Beverage
8.66
Food described as amazing and very reasonable.
Overall Experience
7.63
Overall positive experience with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:57

Property Description

Warm Geordie Hospitality
Experience the renowned Geordie hospitality at our privately owned family hotel, just minutes from the city centre. Enjoy the personal touch that sets us apart.

Consistent Reputation
Established for 20 years, we pride ourselves on offering good food and friendly service. Our warm and congenial atmosphere will make you feel right at home.

Convenient Location
While located in a quiet suburban area, we offer easy access to the Metro Centre and Newcastle Airport. Explore the city or catch a flight with ease.

Book now to experience our warm hospitality, consistent service, and convenient location for yourself!

Important information:

A credit card is necessary to confirm the reservation.

Please note that group reservations of 10 people or more require a deposit of GBP 20 per person that is nonrefundable.

When booking 6 rooms or more, different policies and additional supplements will apply.

This property cannot accommodate stag/hen parties.

There is no elevator at this property.

Free parking is available but with limited availability!

A credit card is necessary to confirm the reservation. When booking 6 rooms or more, different policies and additional supplements will apply. This property cannot accommodate stag/hen parties. There is no elevator at this property. Free parking is available but with limited availability !Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.7
Based on 1891 reviews
Cleanliness: 6.66
Service: 8.13
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.63
E
Emma couple ca
6
2026-08-21 via Nuitee
C
Caddie solo_traveller gb
10
2026-08-19 via Nuitee
M
Matthew couple gb
7
2026-08-18 via Nuitee
A
Alan couple gb
9
2026-08-16 via Nuitee
I
Imogen solo_traveller gb
9
Private, and quiet had everything I needed
Pros:

Private and car parking

Cons:

Nothing

2026-08-15 via Nuitee
E
Eric solo_traveller fr
8
2026-08-15 via Nuitee
C
Craig solo_traveller gb
6
Great value for money
Pros:

Location

Cons:

Nothing

2026-08-14 via Nuitee
A
Auriol solo_traveller gb
10
2026-08-14 via Nuitee
P
Patricia solo_traveller gb
8
2026-08-14 via Nuitee
D
Dominic solo_traveller gb
8
2026-08-13 via Nuitee
E
Evan solo_traveller ie
9
Great value for money with high quality breakfast
Pros:

Lovely breakfast and the lady on reception and serving breakfast was so lovely.

2026-08-13 via Nuitee
B
Bobby Kwok family_with_children au
10
Great for short stays
Pros:

Great location

2026-08-11 via Nuitee
S
Stewart solo_traveller ca
7
2026-08-11 via Nuitee
R
robert extended_group gb
8
2026-08-10 via Nuitee
K
Kirsty family_with_children gb
8
Relaxing stay
Pros:

Location, facilities

2026-08-08 via Nuitee
R
Rosemary couple gb
8
Our 2nd visit in 6months, so must be good value.
Pros:

A friendly welcome at receptions check-in. Requested later checkout at 12 noon to enable us to run the Town Moor parkrun (walkable both directions) access with enough time to shower and self catering our own breakfast. Top floor room looking towards the church so we were able to hear the bell ringing practice from 7pm. Bus stop opposite back into the city.

Cons:

Nothing.

2026-08-08 via Nuitee
J
jodie couple gb
10
Great location, clean and cheap!
Pros:

Very clean, cheap and convenient for Jesmond parkrun

Cons:

Every thing ok
Maybe pillows could be improved 🫠

2026-08-08 via Nuitee
C
Chukwuemeka couple gb
9
It was interesting and I enjoyed my time at the hotel
Pros:

The room was spacious and nice. It was clean and tidy and the bathroom was the best.

Cons:

The wifi was not too good and the tv in my bedroom was not connecting to Netflix

2026-08-04 via Nuitee
R
Ronda solo_traveller gb
7
Good location and it served its purpose.
Pros:

The location was my main reason for staying.

Cons:

In general the carpets on main walkways are very grubby.
Bed and bathroom fine, but again carpets could be improved.

2026-08-04 via Nuitee
A
Abbie couple gb
8
2026-08-03 via Nuitee