Best Western New Kent Hotel

Hotels
•
Best Western
7.7 (1902 reviews)
127 Osborne Road, Jesmond , Newcastle upon Tyne , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
Food Quality
Service
Cleanliness
Cons:
Room Size
Noise
Parking Issues

Categories

Cleanliness
6.66
Mixed reviews regarding cleanliness; mention of strange smells in corridors and creaky floorboards.
Service
8.13
Staff were generally described as friendly and helpful.
Location
8.67
Location praised for being great and convenient.
Room Quality
6.62
Mentioned issues with outdated decor, creaky floorboards, and small room size.
Amenities
7.15
Limited amenities available; issues with parking raised.
Value for Money
8.11
Good for the price with generally favorable mentions regarding value.
Food and Beverage
8.66
Food described as amazing and very reasonable.
Overall Experience
7.63
Overall positive experience with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:57

Property Description

Warm Geordie Hospitality
Experience the renowned Geordie hospitality at our privately owned family hotel, just minutes from the city centre. Enjoy the personal touch that sets us apart.

Consistent Reputation
Established for 20 years, we pride ourselves on offering good food and friendly service. Our warm and congenial atmosphere will make you feel right at home.

Convenient Location
While located in a quiet suburban area, we offer easy access to the Metro Centre and Newcastle Airport. Explore the city or catch a flight with ease.

Book now to experience our warm hospitality, consistent service, and convenient location for yourself!

Important information:

A credit card is necessary to confirm the reservation.

Please note that group reservations of 10 people or more require a deposit of GBP 20 per person that is nonrefundable.

When booking 6 rooms or more, different policies and additional supplements will apply.

This property cannot accommodate stag/hen parties.

There is no elevator at this property.

Free parking is available but with limited availability!

A credit card is necessary to confirm the reservation. When booking 6 rooms or more, different policies and additional supplements will apply. This property cannot accommodate stag/hen parties. There is no elevator at this property. Free parking is available but with limited availability !Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.7
Based on 1902 reviews
Cleanliness: 6.66
Service: 8.13
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.63
M
Marysia • couple • gb
9
Lovely small hotel with comfy rooms and great staff
Pros:

Lovely small hotel with very helpful and friendly staff in a great part of Newcastle. We unfortunately didn’t have dinner in the restaurant, but it smelt and looked amazing so we will definitely be back. Great to have free parking.

2026-09-19 • via Nuitee
L
lauren • solo_traveller • gb
7
Pros:

Room was nice. Good location- 10 mins walk to metro, or 25 mins walk to Great North Run start location. Pubs and restaurants nearby.

Cons:

Bit expensive for what it was.

2026-09-19 • via Nuitee
C
Claire • family_with_children • gb
8
2026-09-19 • via Nuitee
L
Linda • couple • gb
7
Great for a short stay with location and cleanliness great and a very comfortable bed in a quiet room.
Pros:

Location, cleanliness, price, parking on site, room was good too

Cons:

Inconsistent water pressure and temperature in the shower, exceptionally low sink and toilet was odd in a room 2 floors up so not a wheelchair adapted room.

2026-09-19 • via Nuitee
C
Claire • solo_traveller • gb
1
Awful
Cons:

All of it! Very dated, noisy, stunk from the Indian restaurant downstairs!

Ceiling with office tiles in a hotel,..

2026-09-19 • via Nuitee
K
Knill • solo_traveller • gb
10
Pros:

Staff friendly and helpful

Cons:

No evening meals.

2026-09-19 • via Nuitee
N
Neil • family_with_children • gb
4
2026-09-17 • via Nuitee
B
Barry • solo_traveller • gb
7
2026-09-14 • via Nuitee
E
eilish • extended_group • ie
7
Good hotel for business or girls weekend not a romantic destination
Pros:

We went for a race and the accommodation was near the start line. It was good location for the race, staff were nice it was prefect for what we wanted

2026-09-14 • via Nuitee
S
Sheeran • solo_traveller • ie
2
2026-09-14 • via Nuitee
G
gill • couple • gb
8
2026-09-14 • via Nuitee
M
McDonnell • couple • gb
3
Pros:

Good deep bath. Bathroom presentable and clean. Helpful staff who remember their regulars.

Cons:

Clapped out bed and chairs. Dirty carpets. Wallpaper peeling away from the walls, dirty, old paint. Heating didn't work. The sausages used to he good but are now just bread. Croissants and yoghurt are advertised but never available.

2026-09-14 • via Nuitee
C
Cathy • couple • gb
5
Very run down property over priced
Pros:

Staff were really nice

Cons:

The room was badly in need of decorating wall paper peeling off walls very disappointing
Considering the price

2026-09-13 • via Nuitee
M
Matthew • solo_traveller • ie
10
2026-09-10 • via Nuitee
J
June • solo_traveller • gb
7
2026-09-09 • via Nuitee
L
Lee • solo_traveller • gb
8
2026-09-08 • via Nuitee
P
paul • family_with_children • gb
8
2026-09-07 • via Nuitee
D
Declan • couple • gb
3
2026-09-06 • via Nuitee
L
Lesley • couple • gb
10
2026-09-06 • via Nuitee
D
Dan • solo_traveller • gb
10
Pros:

Easy to find, fast check in, room as expected, close to shops and metro (I was on foot). Breakfast was surprisingly good. Single room was large enough for me to stretch and exercise. I had been confined to trains and office all day. Area pleasant

Cons:

Nothing to mention

2026-09-06 • via Nuitee