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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Minimarket on site
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Outdoor pool - seasonal
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Snack bar
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Lockers
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Pool with view
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Sun umbrellas
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Outdoor Pool and Hot Tub: Enjoy a relaxing stay at Best Western Lubbock West Inn & Suites with our refreshing outdoor pool and soothing hot tub, perfect for unwinding after a busy day.
Convenient Amenities: Each room is equipped with a microwave, small refrigerator, and coffee making facilities, ensuring you have everything you need for a comfortable stay. Stay connected with free Wi-Fi access throughout the property.
Guest Services: Our hotel offers a 24-hour front desk, laundry facilities, and dry cleaning services for your convenience, making your stay hassle-free and enjoyable.
Experience comfort and convenience at Best Western Lubbock West Inn & Suites. Book now to secure your stay just minutes away from Texas Tech University and South Plains Mall.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The ice machine worked
Parking lot wasn’t well lit, elevator didn’t work the one that did was very rough didn’t use again. Shower didn’t work and tub was spray painted so was rough , leaks in hallways ticking noise in room. Smell in hallway I could go on and on
The ONLY thing good about this hotel was that it was in a decent location.
The photos online were very misleading! There's a fire watch sign posted on their door and the employee said the fire marshall had them place it on the door due to not being up to code. They had to "leave the sign on the door until it was inspected again". Very scary! The hallways smelled horrible! The room was creepy, dirty, dark, looked like someone sat on the bed before we arrive, old broken phone laying on the floor, stains all over the carpet, a/c would not turn on. The elevator was not working and we had to walk a very long walk to the other working elevator and it sounded like it was going to break on us at any given moment!! TONS of red flags! We immediately changed our mind and requested a refund and they told us to contact Booking.com. I did and spoke to a gentleman while I was in the parking lot because the BW employee was upset that we did not want to stay there and wanted a refund! I booked another hotel w/a MUCH BETTER experience somewhere else in Lubbock!! I am still having trouble obtaining a refund as BW employees are not speaking to Booking.com customer service as being prompted to!
The hotel is old needs renovations. Floors were not vacuumed, holes in the bed sheets along with markings/stains on the top bed comforter, shower head would not turn on & stains on the bathroom wall.
I liked the spacious room.
Urgent need of deep cleaning. The tub was gross, the bed duvet was dirty. The bathroom vent had no vent frame.
Location
The room was dirty/ stained bed, couch, towels
The bed was like sleeping on bricks
The pool was gross
So dirty
The breakfast was really good. The staff was very friendly and had excellent customer service!
Everything was great!
Staff as extremely friendly & quickly addressed all of our issues.
Dirty sheets, water leaking on floor soaking carpet by bed, bathtub was beat up.
Good location and convenient. The staff were very friendly.
When entering the room it was 82 degrees. It cooled down after turning on the air but it took hours. The toilet constantly ran water and wouldn’t flush. I had to use the bathroom in the lobby.
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