Al Habtoor Palace - Preferred Hotels & Resorts

Hotels
Sheikh Zayed Road, Al Habtoor City , Dubai , ae

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful hotel facilities
Cons:
Noise from external sources
Inconsistent service quality

Categories

Cleanliness
8.53
Rooms were noted as clean, but some guests expressed concerns about service impacting cleanliness.
Service
10
Guests frequently praised the staff as being exceptional and attentive.
Location
8.5
Location was mentioned as convenient, but some noted noise from the surroundings.
Room Quality
9.54
Rooms were consistently described as large and comfortable, contributing positively to the experience.
Amenities
9.49
The hotel's amenities received positive remarks for their quality and presentation.
Value for Money
8.52
The value perception varied; some found it reasonable, while others felt it lacked based on service.
Food and Beverage
9.48
Breakfast and dining experiences were highlighted positively in many reviews.
Overall Experience
9.53
Overall experience was described as fantastic, with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:52

Property Description

Experience the epitome of luxury at Al Habtoor Palace - Preferred Hotels & Resorts, where elegance meets modern comfort on the enchanting banks of the Dubai Water Canal.

Luxurious Accommodations
Our spacious rooms and suites, including the prestigious Sir Winston Churchill Suite and Bentley Suite, are adorned with sophisticated decor and equipped with high-end amenities like flat-screen TVs, walk-in closets, and complimentary butler service to cater to your every need.

Exceptional Dining Options
Savor the culinary delights from our seven distinctive dining venues, which feature everything from exquisite French cuisine at BQ - Kitchen & Bar to the award-winning World Cut Steakhouse, capped off with a delightful Grand Afternoon Tea at Sidra.

Wellness & Leisure Retreat
Indulge in relaxation at our Silk Spa, complete with six treatment rooms, Hammams, and rejuvenating wet areas. Stay active at the fitness center or enjoy complimentary beach access at the nearby Waldorf Astoria Dubai Palm Jumeirah.

Book your unforgettable stay at Al Habtoor Palace today!

Important information:

Please note that bedding preferences are subject to availability and are only applicable to the Deluxe and Grand Deluxe room types.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to contact the hotel to receive a payment link.

Parking Policies
-Complimentary Valet Parking for in-house guests.
-AED 75 charge per visit for non-in-house guests. AED 150 charge for overnight parking
-Complimentary for in-house guests and a minimum spent of AED 150 per car in F&B venuesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

Cleanliness: 8.53
Service: 10
Location: 8.5
Room Quality: 9.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
A
Alkaabi • couple • ae
10
2026-07-04 • via Nuitee
M
MOBARAK • couple • ae
10
2026-07-04 • via Nuitee
A
almuhairy • couple • ae
8
2026-07-04 • via Nuitee
سعيد • family_with_children • ae
5
2026-07-02 • via Nuitee
Z
Zain • couple • bh
10
2026-06-29 • via Nuitee
M
Mohammed • couple • ae
10
2026-06-29 • via Nuitee
M
Meaad • family_with_children • ae
10
2026-06-28 • via Nuitee
A
Ahmad • solo_traveller • ae
10
2026-06-28 • via Nuitee
S
sultan • couple • om
9
2026-06-27 • via Nuitee
L
Latifa • solo_traveller • ae
10
Pros:

Beautiful hotel with exceptional hospitality and attention to detail.

A sincere thank you to Mr. Abdelnour, Gina, Willy, and Laili for the warm welcome, thoughtful handwritten notes, and lovely room arrangements throughout my stay.

Special thanks to Ms. Fatima for her professionalism and for arranging my late check-out extension until 8:00 PM. It was greatly appreciated.

A memorable stay, and I would be happy to return in the future.

2026-06-27 • via Nuitee
M
Mona • solo_traveller • ae
9
Pros:

كل شي اعجبني بس الاكل ..طلبت كلوب شاندويش حجمه صغير ومافي معاه بطاطا ولا كول سلو بالنسبه لفخامه الفندق المفروض الوجبه أيضا فخمه

2026-06-27 • via Nuitee
H
Hamad • couple • ae
7
2026-06-27 • via Nuitee
M
mohamed • solo_traveller • ae
8
2026-06-26 • via Nuitee
T
tareq • couple • ae
9
2026-06-25 • via Nuitee
A
ali • couple • ae
8
Pros:

Amazing location and really comfortable

Cons:

The swimming pool & the breakfast has very less variety

2026-06-23 • via Nuitee
Зубкова Александра Джамбуловна • solo_traveller • kz
10
2026-06-22 • via Nuitee
E
Eid • couple • ae
10
2026-06-22 • via Nuitee
A
A • couple • ae
9
2026-06-21 • via Nuitee
K
Khaled • family_with_children • ae
1
Pool ladder was broken injured my son
Cons:

We stayed in this hotel for one night only, when we went to the pool as soon as our son got in he got out screaming, he tore his foot on the pool from his foot finger down his skin cut horribly, the lifeguards have no fast response nor do they seem to have any first aid experience. He got ice while the boy bled on the towel. We ran to our car and went to the hospital. All they did was have a person call to check on us as we were in the emergency while my son got 6 stitches. Lastly, we came in the same lady came to speak to us. Thats it. Also, we wanted to leave asap and called for our luggage to be picked up and waited so long. Unfortunately, we wont be visiting this hotel again and wouldn’t recommend it as they have no safety checks on the pool. The ladder being broken is a huge red flag. When my husband came to pick our stuff in the pool area he saw them fix the ladder. Also, the egyptian receptionist didnt ask what happened but assumed and said that when my son went in the pool the ladder broke right? And I told him no! when he got in it slit his foot it didnt brake when he went down.

2026-06-21 • via Nuitee
E
Eman • couple • ae
5
2026-06-21 • via Nuitee