Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Price issues
Outdated rooms

Categories

Cleanliness
8.84
Some reviews mentioned discomfort with room quality and noise.
Service
9.81
Staff were described as friendly and helpful, although there were issues with booking handling.
Location
9.85
Location was mentioned as good in multiple reviews.
Room Quality
8.3
Some rooms were described as outdated and small.
Amenities
9.33
Facilities like the gym and pool were well-regarded.
Value for Money
8.29
Some complaints about pricing, especially for services like transport.
Food and Beverage
9.34
Breakfast was specifically mentioned as tasty.
Overall Experience
9.81
Overall good experience but marred by booking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:45

Property Description

Luxurious Amenities and Features
Heaven Restaurant & Boutique Hotel in Kigali offers an array of upscale amenities including an outdoor swimming pool, fitness centre, and garden. The property boasts spacious rooms with air-conditioning, free WiFi, and the option for standing fans upon request.

Exquisite Dining and Leisure
Guests can indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar. For recreation, there's a children's playground and various tours available, from culinary to art walks, ensuring a memorable stay for every guest.

Convenient Location and Services
Conveniently situated near Downtown Kigali, guests have easy access to shopping centers, banks, and pedestrian walkways. The bilingual staff, fluent in English and French, are ready to assist with planning activities, making your stay at Heaven Restaurant & Boutique Hotel truly seamless.

Book now to experience luxury and convenience in the heart of Kigali!

Important information:

In order to uphold safety and comfort of our guests during COVID-19, Heaven Restaurant & Boutique Hotel follows the Government of Rwanda Ministry of Health guidelines:

-Disinfecting all hotel rooms and leave rooms unoccupied for 3 days after departure for deep cleaning and disinfection between client stays.

-All rooms have opening windows or sliding doors allowing for fresh air circulation at all times.

-All staff live onsite and all have tested negative.

-The property takes temperatures and require handwashing on arrival for any walk-in restaurant guests.

-All restaurant tables socially distanced spaced 6.6 feet apart.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: KGL

Location

Guest Reviews

9.2
Based on 766 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.85
Room Quality: 8.3
Amenities: 9.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.81
C
Craig • solo_traveller • au
10
2026-11-05 • via Nuitee
M
Martin • solo_traveller • gb
8
We would use again it’s a very pleasant area and that restaurant!
Pros:

Location good it was comfortable restaurant is fantastic

Cons:

One room we were allocated was too small for 2 people almost no circulation space and yet we were charged the same rate as for a larger room

2026-11-05 • via Nuitee
C
Carol • extended_group • za
7
2026-11-04 • via Nuitee
K
Kathrin • couple • ch
7
2026-10-20 • via Nuitee
S
samantha • solo_traveller • gb
8
Pros:

friendly staff. Great restaurant

2026-10-15 • via Nuitee
E
Elizabeth • solo_traveller • gb
9
Great stay in good location
Pros:

Great location with a great restaurant next door. Don’t be put off with restaurant being next door. It’s worth the 50 meter walk. Staff excellent and so helpful. Felt very safe.

Cons:

Nothing

2026-10-12 • via Nuitee
S
Simon • extended_group • gb
10
FAB
Pros:

Everything

Cons:

Leaving

2026-10-11 • via Nuitee
C
Catherine • couple • ca
9
Excellent séjour
Pros:

L’emplacement dans un endroit tranquille, loin de l’agitation de la ville. Les deux restaurants aussi très bon et très agréables.

Cons:

Lit très petit!!!

2026-10-09 • via Nuitee
A
Arun • solo_traveller • bw
8
2026-10-09 • via Nuitee
C
Collins • solo_traveller • ke
5
Pros:

I like the location. Its quite and nice.

Cons:

The rooms are too crammed with little fresh air. Maybe make the beds a bit smaller and create more space in the room.

2026-10-08 • via Nuitee
L
Ludger • couple • de
8
2026-09-18 • via Nuitee
G
Gerardo • couple • cr
9
2026-09-15 • via Nuitee
W
Wyanie • extended_group • us
5
2026-09-14 • via Nuitee
B
Bram • extended_group • ae
2
Terrible
Pros:

Restaurant is fine but nothing else. Overpriced! Small and terrible rooms. Slow staff. Water didn’t run.

Cons:

Overpriced! Small and terrible rooms. Slow staff. Water didn’t run.

2026-09-06 • via Nuitee
S
Stephen • solo_traveller • ng
4
I felt cheated
Pros:

The room was different from what I saw online, I felt cheated. No bin in the room.

2026-09-06 • via Nuitee
R
Rachael • couple • nz
4
Pros:

Staff were very helpful and friendly

Cons:

Property is run down, rooms are small, pool was very murky and in need of clean

2026-09-05 • via Nuitee
I
Isabel • solo_traveller • gb
6
Lovely staff. But needs updating
Pros:

The staff are lovely and extremely helpful and friendly. I cannot fault the service from that perspective.
The restaurant is also very nice

Cons:

I used to stay in this hotel year ago and it was very nice. 7 years later it is badly in need of updating, the cheaper room I stayed in was quite run down especially in the bathroom.

2026-09-04 • via Nuitee
J
jeremy • couple • gb
4
Disappointed with the management of the hotel
Pros:

The staff were very friendly

Cons:

Had to leave hotel and walk up the road for breakfast, the bedroom we were given was very small and on the far corner of the hotel next to the busy main road even though the hotel was almost empty. The shower door fell off twice no word from the manager re this and the Fire Stick TV stopped working. Disappointing in the management.

2026-08-31 • via Nuitee
V
Victor • solo_traveller • il
9
2026-08-28 • via Nuitee
A
Andy • solo_traveller • gb
8
2026-08-27 • via Nuitee