Palácio do Governador - Lisbon Hotel & Spa

Hotels
Small Luxury Hotels of the World
9.2 (1020 reviews)
Rua Bartolomeu Dias, Nr. 117 , Lisbon , pt

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Issues with room comfort
Unexpected pool fees

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
10
Many reviews praised the friendliness and helpfulness of the staff.
Location
9.53
Great location with access to restaurants and transport.
Room Quality
8.57
Comments about discomfort with bedding and air conditioning.
Amenities
8.52
Noted issues with some amenities, but overall acceptable.
Value for Money
8.85
Some reviews mentioned that certain charges were unexpected.
Food and Beverage
9.51
Excellent breakfast noted by multiple reviewers.
Overall Experience
9.56
Overall positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:09

Property Description

Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.

Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.

Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.

Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Please note that children under 16 years old cannot access the Spa area including the indoor pool.

Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 30 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    People 13 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1020 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 8.85
Food and Beverage: 9.51
Overall Experience: 9.56
R
Ricardo solo_traveller pt
9
Pros:

Location , pool , palace

Cons:

Nothing

2026-05-22 via Nuitee
J
João couple pt
10
2026-05-22 via Nuitee
R
Ricardo couple pt
8
2026-05-21 via Nuitee
F
Fiore solo_traveller de
5
Pros:

Nichts viel

Cons:

Fitness raum

2026-05-21 via Nuitee
R
Rosalicia couple br
9
Terceira vez, sempre bom!
Pros:

Recepção, na chegada upgrade de quarto. Limpeza, conforto e mimos no quarto. Escolha de almofadas / travesseiros, sempre é muito bom.
Adoro a localização do hotel!

Cons:

….. nada a reclamar.
Pena não ter dado tempo de usar as piscinas.

2026-05-20 via Nuitee
A
António family_with_children pt
10
2026-05-20 via Nuitee
C
Cristina extended_group es
8
2026-05-19 via Nuitee
P
Pamela extended_group us
8
The people were the best.
Pros:

. The kindnesses at check in and check out were exemplary.

Cons:

The pool and spa were very nice, although they could have been a bit cleaner, ie. bandaids in the pool bottom, very wet and slippery floors.

2026-05-19 via Nuitee
M
Madalena couple pt
8
2026-05-18 via Nuitee
C
Can family_with_children tr
10
Exceptional stay, exceptional service
Pros:

The hotel is a superbly designed ancient palacio dating back to the romans, just facing the tower of Belem, the atmosphere is beautiful. Close to Belem Unesco monuments.
We had the most wonderful stay. It was a special occasion for us and the team made our stay simply unforgettable! Everyone was so attentive, every detail was thought of.
We would love to be back. Thank you again for these beautiful 3 days!

Cons:

Nothing we didn’t like.

2026-05-18 via Nuitee
G
Grube extended_group nl
10
Voel je een prins of prinses in een heerlijk rustig hotel, prachtig aangekleed en uiterst vriendelijk personeel
Pros:

De kamer! We kregen zelfs een upgrade waardoor onze dochter haar eigen palacio had!
Zeer ruim. Heerlijke douche, apart toilet en bidet. Loopafstand naar toren van Belèm

Cons:

Wat ver van het centrum maar met een Uber of een Lime step(voor de deur) ben je er zo. Interne zwembad helaas pas om 10 uur open!

2026-05-17 via Nuitee
S
Stanislav solo_traveller il
8
2026-05-14 via Nuitee
S
Samy solo_traveller fr
8
2026-05-13 via Nuitee
A
Afonso family_with_children pt
7
Pros:

A localização.

Cons:

Durante a nossa estadia o spa só abriu das 10am às 8pm, o que não permitiu o seu uso pela parte da manhã ou depois do jantar. O parque agora são 25 EUR por noite. O pequeno almoço podia ser melhor.

2026-05-12 via Nuitee
P
Paz couple es
10
Para repetir
Pros:

Nos gustó todo, espectacular.

2026-05-11 via Nuitee
R
Ruben solo_traveller fr
10
In the right place for a peaceful stay. Near touristic places and easy to escape from the city to go to the beach or wes
Pros:

Quiet and nicely decorated.
Nice staff and very welcoming.

Cons:

Not much. We had a pleasant stay.

2026-05-11 via Nuitee
F
Fatima solo_traveller ch
10
Pros:

L'accueil et l'attention du personnel a été présente tout au long du séjour.
Qualité des petits-déjeuners.

2026-05-11 via Nuitee
S
Stephen solo_traveller je
10
Excellent location, beautiful hotel, amazing staff with incredible customer service
Pros:

Great location, brilliant service, extremely comfortable and overall lovely stay as always. My 4th time back.

2026-05-09 via Nuitee
P
Paul J solo_traveller ie
8
2026-05-09 via Nuitee
G
Graham couple gb
10
Exceptional and delightful welcoming hotel
Pros:

Smart and charming with superb staff and facilities in a perfect location - made to feel extremely welcome and that nothing was any trouble. To be thoroughly recommended.

Cons:

We were extremely happy with everything

2026-05-09 via Nuitee