Palácio do Governador - Lisbon Hotel & Spa

Hotels
Small Luxury Hotels of the World
9.2 (1119 reviews)
Rua Bartolomeu Dias, Nr. 117 , Lisbon , pt

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Issues with room comfort
Unexpected pool fees

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
10
Many reviews praised the friendliness and helpfulness of the staff.
Location
9.53
Great location with access to restaurants and transport.
Room Quality
8.57
Comments about discomfort with bedding and air conditioning.
Amenities
8.52
Noted issues with some amenities, but overall acceptable.
Value for Money
8.85
Some reviews mentioned that certain charges were unexpected.
Food and Beverage
9.51
Excellent breakfast noted by multiple reviewers.
Overall Experience
9.56
Overall positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:09

Property Description

Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.

Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.

Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.

Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Please note that children under 16 years old cannot access the Spa area including the indoor pool.

Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 1119 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 8.85
Food and Beverage: 9.51
Overall Experience: 9.56
M
mohamad solo_traveller pt
10
2026-08-27 via Nuitee
C
Carsten couple de
7
5 Sterne geht besser
Pros:

Das Hotel und die Einrichtung

Cons:

Das Frühstück war qualitativ nicht auf 5 Sterne Niveau, auch nicht das Restaurant. Das Personal war sehr zuvorkommend

2026-08-24 via Nuitee
J
Janete extended_group ch
10
Pros:

Tudo perfeito!

2026-08-24 via Nuitee
N
Nuray solo_traveller tr
10
Pros:

Harika ötesiydi. Çalışanlar kaliteli yiyecekler efsane. Kahvaltı çeşitli. Ve siz evinizde gibisiniz. Tramvay önünde otobüsler önünden geçiyor. Sahile 5dk yürüme. Bayıldım. Evde gibi hissettim

Cons:

Sevmediğim hiçbir şey yok😊

2026-08-24 via Nuitee
M
Merel solo_traveller nl
10
Pros:

Een warm welkom en een hele goede service. Absoluut 5 sterren. Twee heerlijke zwembaden, zowel buiten als binnen, met ligbedjes en bar.. Komen graag nog eens terug.

2026-08-24 via Nuitee
R
Rosa Fernanda family_with_children pt
10
A simpatia e a atenção de toda a equipa foram excepcionais.
2026-08-23 via Nuitee
M
mohamad solo_traveller pt
10
2026-08-23 via Nuitee
R
Régis-4 solo_traveller fr
9
Pros:

Tout etait parfait.

Cons:

N/An8

2026-08-22 via Nuitee
A
Ana Paula solo_traveller pt
10
Quero la voltar a magia do espaço sente se o passado …
Pros:

Maravilhoso a cama e fantástica ,o quarto e enorme ,vista maravilhosa para a torre de Belém,o staff e muito simpático ,uma piscina grande

Cons:

Nada a apontar

2026-08-20 via Nuitee
P
Paula family_with_children pt
10
Cons:

Breakfast is a little bit poor
It could have more options

2026-08-20 via Nuitee
A
Ana Paula solo_traveller pt
9
Fiquei com vontade de voltar ,
Pros:

Tudo ,o quarto e enorme com todo o conforto a cama e maravilhosa adorei as almofadas ,vista linda para a torre de Belém

Cons:

Nada a apontar

2026-08-20 via Nuitee
L
Laura solo_traveller pt
10
Pros:

Excellent service, really went above and beyond any expectations. Exceptional staff. Great facilities too.

Cons:

Slightly noisy. Light sleepers beware, there is a train nearby.

2026-08-20 via Nuitee
C
Carlos couple es
10
Pros:

Una experiencia general excelente: la ubicación con el tranvía en la puerta, el estilo y la estética elegante y relajada, el confort de las habitaciones, la zona de la piscina y la comodidad del garaje. Es la cuarta vez que venimos y repetiremos.

Cons:

La zona de la piscina debería ser renovada, especialmente el alicatado que se desprende continuamente.

2026-08-18 via Nuitee
O
OMartin couple be
6
Ne ressemble pas aux photos et ne vaut pas le prix
Pros:

- Bien situé à Belém pour les personnes qui souhaitent découvrir ce quartier de Lisbonne
- Staff très sympa

Cons:

- Beaucoup moins beau que sur les photos, décoration pas très raffinée qui ne mettent pas en valeur le bâtiment historique
- Piscine et terrasse autour mériteraient un bon coup de rafraichissement
- Même si bien situé, c'est très dur de partir de l'hôtel pour marcher vers la digue de Belém il faut faire un énorme détour (pont en travaux)
- Chambre au premier étage avec des nids de pigeon juste au dessus, pas très propre en ouvrant la fenêtre, tandis qu'une autre fenêtre donne littéralement sur la réception... Ne valait pas du tout le prix (très cher pour Lisbonne) que j'ai payé. Je ne recommande pas du tout.

2026-08-17 via Nuitee
E
Elisabeth family_with_children fr
10
Très belle expérience - je recommande
Pros:

L emplacement
L hôtel en lui même
Le SPA un coup de cœur
La piscine extérieure
La décoration

Cons:

Le buffet du petit déjeuner
Le jus d orange

2026-08-16 via Nuitee
B
Bill solo_traveller nl
9
Very nice stay and compliments to the staf.
2026-08-16 via Nuitee
F
Faroppa solo_traveller pt
10
Pros:

Tudo maravilhoso

Cons:

No meu quarto ouvi o comboio

2026-08-16 via Nuitee
C
Christian couple de
8
2026-08-15 via Nuitee
P
Philippe solo_traveller lu
10
2026-08-14 via Nuitee
I
Ivona family_with_children us
9
Pros:

pool and staff

2026-08-14 via Nuitee