Palácio do Governador - Lisbon Hotel & Spa

Hotels
•
Small Luxury Hotels of the World
9 (1052 reviews)
Rua Bartolomeu Dias, Nr. 117 , Lisbon , PT
+351 21 246 7808

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent pool and spa (indoor and outdoor)
Very friendly and helpful staff
Great location near attractions and restaurants
Clean rooms and elegant design
Large, comfortable rooms
Valet parking and convenient access
Pet friendly
Cons:
Food and restaurant quality often reported as poor
Breakfast buffet small/bland and poorly staffed
Slow and disorganized service at breakfast/restaurant
Communication issues about included amenities (pool access)
Breakfast start time too late for some early travelers
Some rooms could use better lighting

Categories

Cleanliness
9.5
Multiple reviews explicitly praise 'super clean' rooms and overall cleanliness; housekeeping is consistently noted as excellent.
Service
9
Staff repeatedly described as friendly, very helpful and attentive; however there are several reports of slow or disorganized service at breakfast/restaurant and a communication issue about pool access.
Location
9.5
Frequently called well located/strategic (near Belém, museums, restaurants); location is a clear strength in many reviews.
Room Quality
9.2
Rooms described as large, comfortable and beautifully designed; a few mentions that some bedrooms could benefit from more light.
Amenities
9.6
Pools and spa repeatedly praised as fantastic (indoor and outdoor pools, wellness area); public spaces and decor noted for elegance, though one review mentions unclear access policy for the indoor pool.
Value for Money
9
Several reviewers state the hotel is excellent for the tariff applied and regard it as good value overall despite some F&B issues.
Food and Beverage
6.5
Multiple negative comments: breakfast described as small/bland or buffet almost empty, slow and disorganized service, thin restaurant menus and disappointing dishes — the weakest area across reviews.
Overall Experience
9.7
Overwhelmingly positive overall impressions: many call the stay amazing/extraordinary and say they will return, citing ambience, staff and amenities despite specific service/F&B hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.

Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.

Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.

Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Please note that children under 16 years old cannot access the Spa area including the indoor pool.

Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1052 reviews
Cleanliness: 9.5
Service: 9
Location: 9.5
Room Quality: 9.2
Amenities: 9.6
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 9.7
P
Paola • couple • it
9
piacevolissimo
Pros:

per la tariffa applicata è assolutamente eccellente : camera, colazione piscina, eleganza degli ambienti

2026-10-29 • via Nuitee
C
Catherine • couple • fr
9
Très bien mais restauraon à améliorer
Pros:

L'emplacement
La beauté du lieu
La gentillesse du service
La terrasse de notre chambre (végétation à revoir)

Cons:

Le service de restauration mais surtout le petit déjeuner ou le buffet est quasi vide, la carte très mince et le service très désorganisé... 240 mn d'attente entre le service de nos 2 cafés + un granola attendu 45 mn qui ressemblait à un yaourt dans lequel on a jeté une poignée de graines, etc...idem le room service.

2026-10-28 • via Nuitee
M
Mateo • solo_traveller • ar
9
2026-10-28 • via Nuitee
A
Artie • couple • nl
10
Great second stay and we will come back!
Pros:

This was our second time at Palacio do Governador and we will for sure be back. It’s such a great place: super deluxe hotel, spa/wellness to relax yourself, indoor and outdoor swimming pool, convenient outdoors to chill, comfortable and romantic in-room dining, nice bar and bar men, pet friendly (we took our small dog), super clean, they go above and beyond to make your stay excellent. Besides all this the location is strategic, all nice and good food restaurants on walking distance, parking place and valet parking for your car, nice walks you can take along the Belem, or walk to monestary or museums, take the car to Estoril or Cascais of the centre of Lisbon. All personnell super nice and polite and enthousiastic, always ready to help and very nice daily management of Ines. 🙏🏼 Thank you all for your incredible service.

Cons:

If we have to give feedback, we would wish the restaurants both Kan-Jo and Bartholeum had better menu’s and better chefs. The venues are gorgeous, the food really is not. I would change the menu’s and chefs and it would be such a better outcome for the guests and the management of the hotel economically. We tried many times but had to send the food back but paid for it in full because of all the other things we were happy about.

2026-10-25 • via Nuitee
L
Loïc • family_with_children • fr
10
2026-10-25 • via Nuitee
S
Sara • couple • es
10
Uno de los mejores hoteles de Lisboa, fantástico.
Pros:

Fantástico sitio , bien ubicado, limpio, habitaciones grandes, spa…de los mejores hoteles de Lisboa.

Cons:

Nada. Me gustó todo.

2026-10-24 • via Nuitee
J
Jean Michel • family_with_children • ae
10
2026-10-22 • via Nuitee
J
Jaime • solo_traveller • es
9
2026-10-21 • via Nuitee
J
João • solo_traveller • pt
10
2026-10-20 • via Nuitee
D
Dominique • couple • be
9
2026-10-17 • via Nuitee
P
Paula • couple • gb
10
Perfect
Pros:

Pool. Staff very attentive.

2026-10-16 • via Nuitee
F
František • solo_traveller • cz
8
Pros:

Friendly and very helpful staff. Fruits and bottle of very good desert wine awaited in the room. Clean rooms, beautioful design

Cons:

Breakfast is waitressed, which means no coffee/tea available and since they were all too busy, I ended up having no coffee/tea serve at all for breakfast. Breakfast startts 07:30 AM, too late for some early birds and business travellers.

2026-10-15 • via Nuitee
M
mohamad • solo_traveller • pt
10
2026-10-11 • via Nuitee
N
NIRIT • couple • il
10
2026-10-09 • via Nuitee
K
Karen Cristina • solo_traveller • br
9
2026-10-09 • via Nuitee
J
João • couple • es
9
2026-10-09 • via Nuitee
A
Alexandra • solo_traveller • pt
10
2026-10-09 • via Nuitee
O
Olga • couple • pt
10
2026-09-19 • via Nuitee
P
Philippe • couple • fr
8
Cons:

Problème de communication. Informations contraires données au client. Notamment concernant l'accès à la piscine intérieure, annoncé inclus au départ puis payant.
Ce qui donne une expérience désagréable.

L'altis Belem propose tout inclus et une communication très claire

2026-09-18 • via Nuitee
E
ELIZABETH • solo_traveller • mx
10
Pros:

LOS QUE TRABAJAN EN EL HOTEL SON SUPER EDUCADOS.

Cons:

TODO ME GUSTO. VOLVERIA

2026-09-15 • via Nuitee