Palácio do Governador - Lisbon Hotel & Spa

Hotels
•
Small Luxury Hotels of the World
9.2 (1047 reviews)
Rua Bartolomeu Dias, Nr. 117 , Lisbon , pt

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Issues with room comfort
Unexpected pool fees

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
10
Many reviews praised the friendliness and helpfulness of the staff.
Location
9.53
Great location with access to restaurants and transport.
Room Quality
8.57
Comments about discomfort with bedding and air conditioning.
Amenities
8.52
Noted issues with some amenities, but overall acceptable.
Value for Money
8.85
Some reviews mentioned that certain charges were unexpected.
Food and Beverage
9.51
Excellent breakfast noted by multiple reviewers.
Overall Experience
9.56
Overall positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:09

Property Description

Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.

Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.

Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.

Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Please note that children under 16 years old cannot access the Spa area including the indoor pool.

Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 30 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    People 13 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1047 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 8.85
Food and Beverage: 9.51
Overall Experience: 9.56
U
Ursula • couple • de
8
2026-06-13 • via Nuitee
P
pleijsier • solo_traveller • nl
8
Pros:

Ontbijt

Cons:

Airco gewoon op 18.5 graden afgesteld gevolg warme kamer.Geen bidet
Geluid aan tuinzijde van pauwen verstoorde nachtrust

2026-06-12 • via Nuitee
C
Carlos • couple • pt
10
2026-06-11 • via Nuitee
G
Ghadah • solo_traveller • sa
10
2026-06-09 • via Nuitee
R
Ruben • solo_traveller • pt
10
2026-06-08 • via Nuitee
N
Nikola • couple • rs
10
Pros:

Very comfortable small hotel at an excellent location in Belem, in the walking distance to all important locations (Belem Tower, Jeronimos Monastery). Pleasant and well trained staff, clean and well maintained rooms. All recommendations.

2026-06-07 • via Nuitee
E
edoardo • couple • it
10
2026-06-07 • via Nuitee
M
Mariana • couple • es
10
2026-06-06 • via Nuitee
M
Marie • solo_traveller • gb
10
Beautiful hotel
Pros:

Fab location. Out the door directly on the tram to centre of town

Cons:

None

2026-06-06 • via Nuitee
K
Krystyna • solo_traveller • de
9
2026-06-06 • via Nuitee
A
Amy • family_with_children • gb
10
A beautiful gem of a hotel
Pros:

Such a charming hotel. Great location for a good run in the morning. The staff were very friendly and welcoming. Our room was amazing and the pillows were so comfortable. We will be back!

Cons:

There is nothing that I would change - faultless hotel and really pleased we booked here

2026-06-05 • via Nuitee
K
Kuykendall • extended_group • us
10
A beautiful, historical treasure with all of the modern comforts.
Pros:

The property was absolutely beautiful, immaculate, extremely comfortable, and staffed with very knowledgeable, helpful and kind staff. We were so pleased and really enjoyed our stay there. We feel that the employees really went above and beyond to ensure that we had a really comfortable stay. We especially love the historical aspect to the property.

2026-06-05 • via Nuitee
R
ReiSender • solo_traveller • de
9
Pros:

Lage, Ausstattung, Empfang, Service

2026-06-03 • via Nuitee
T
toya • family_with_children • gb
8
2026-06-03 • via Nuitee
A
Ana • extended_group • pt
9
2026-06-02 • via Nuitee
I
Isabel • couple • pt
9
2026-06-01 • via Nuitee
S
Sara • solo_traveller • pt
9
I have stayed here three times now and would definitely stay again.
Pros:

If anyone has to visit the Champalimaud hospital this is a perfect location, also obviously for the area of Belem.

Cons:

Never seems to be an opportunity to check in early, breakfast choice quite limited. Trams run frequently, so can be heard from the room( depending which side you are on) Other than that, very comfortable!

2026-06-01 • via Nuitee
B
Biondina • solo_traveller • be
9
séjour au top
Pros:

L'accueil du personnel très professionnel et sympathique, spa vraiment top avec des soins de grande qualité, la chambre très confortable et spacieuse. Propreté impeccable. Petit déjeuner à la carte avec un bon choix. Très beau bâtiment mélangeant harmonieusement le style portugais traditionnel et modernité.

Cons:

Seul bémol à mon sens, la cuisine asiatique au restaurant. La qualité est top, mais on s'attendrait plutôt vu le cadre à découvrir une bonne cuisine de tradition locale.

2026-06-01 • via Nuitee
E
eliane • solo_traveller • fr
10
2026-05-31 • via Nuitee
A
ANNE • solo_traveller • fr
7
relaxant pour un séjour professionnel, recrutement et formation du personnel du SPA à réexaminer
Pros:

le charme d'un bâtiment historique
la gentillesse du personnel, le petit déjeuner avec les pastais de nata faits par le chef et que l'on peut commander au départ
chambre spacieuse
la localisation ,le spa avec piscine intérieure et un massage du dos par un remarquable professionnel qui a dénoué mes tensions

Cons:

toilettes bouchées dans la chambre
chambre non faite à 13h30
une grande partie du personnel ne parle pas français, ce qui est étonnant pour un hôtel de cette catégorie
le soin du visage au SPA n'a pas du tout correspondu à mes attentes; manque d'explications préalables, manque d'adaptation de l'esthéticienne à la cliente.

2026-05-31 • via Nuitee