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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Electric vehicle charging station
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Indoor pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.
Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.
Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.
Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!
Please note that when booking more than 5 rooms, different policies and additional supplements may apply.
Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.
Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.
Please note that children under 16 years old cannot access the Spa area including the indoor pool.
Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for € 30 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 4 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
People 13 years old and over stay for € 70 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The pool, the large shower with 2 heads, the pillows and the bed were very comfortable. It was also a nice touch to receive bottles of water, some cookies and some Pastéis de Belém as a treat.
Room, SPA, great location
Everything ♥️ special thanks to the amazing staff and Luísa Lello for the warm welcome! I’ll be back for sure.
This hotel has so much potential but falls short of delivering a true five-star experience.
The décor and ambience are spot on. The reception staff were very friendly and helpful, and our bedroom and bathroom were spacious. The beds were comfortable, with a pillow menu, and the minibar, robes, and relaxing spa were all excellent.
The trouble is that the bar and breakfast service are appalling.
We had to ask for a bar menu, and then, after our order was eventually taken (my husband had to go to the bar to prompt the barman), it took thirty (30!) minutes for four drinks to arrive—three beers and one cocktail. We were the only guests in the bar area.
Now onto breakfast. What an utter shambles.
Please sort yourselves out and offer a full buffet so guests can actually get what they want, when they want it, and get on with their day. The self-service selection is extremely basic: fruit, ham, cheese, bread, and pastries. There was no toaster, no hot food, and no cereal.
If you insist on offering an à la carte menu, then for goodness' sake, take the order promptly and WRITE IT DOWN!
For four days we endured seemingly endless waits for service, only for the wrong food to arrive—or, in some cases, nothing at all. We eventually started to find it amusing, but the lack of coordination between the waiting staff and the kitchen was seriously concerning.
If you don't eat eggs for breakfast, you're rather limited. The chef also doesn't seem keen on deviating from the menu. On day 2 I decided to Google translate what I wanted and showed it to the waiter - I mean it's me that was in Portugal speaking English and so I can't expect everyone to understand what I'm saying. Well he glanced at the screen I showed him and I'm pretty sure he didn't read it properly. I asked for poached eggs (without sauce), bacon & sausage on the side (as per menu), and white toast. What I received was two poached eggs swimming in their own water in a tiny bowl, with tiny bits of bacon scattered over them, a green sauce, and chopped sausage on top. There was no toast.
I asked again for toast, but by the time it arrived, the rather disgusting bowl of food was cold. There was no butter either, so I had to ask for that as well. By the time the butter arrived, the toast had gone cold.
This is just one example. Every member of our party of four either received something completely different from what they ordered or had items that never arrived at all. Every single day.
When I ordered overnight oats, I was served the chia seed slop (also on the menu). When I ordered granola with yoghurt, I received a bowl of yoghurt with about a teaspoon of granola sprinkled on top. My husband ordered the same but asked for soya yoghurt. The waiter said he wasn't sure they could do that, even though soya yoghurt was listed as part of another menu item. C'mon guys!
My 'iced' latte arrived warm one day and didn't arrive at all the next.
Oh man, I could go on and on, but I think I've said enough.
A localização é excelente, o hotel é fantástico, todos os funcionários foram super prestáveis em especial o Tiago, uma simpatia. 😂
Gostei de tudo, quartos espaçosos e super confortáveis, funcionários super simpáticos.
Fomos ao Nos Alive e à saída deram-nos água e bolachas para o caminho.
O pequeno almoço é um
Pouco fraco.
Perfect for our visit to Nos Alive. Rooms were clean and comfortable. The food and drink was great for what we wanted. The staff were all friendly and accommodating. Will definitely use it again if we return for future festivals.
Liked everything
A true 6 star from wonderful pool to its terrific employees
Nothing
Fijne service en erg vriendelijk personeel, we voelden ons daardoor heel welkom. Het ontbijt was top en we hebben genoten van de service bij het zwembad
Enige verbeterpunt zou zijn een twee persoonsmatras in plaats van twee losse.
We stayed six nights at the delightful Palaccio do Governador during searing heat in Lisbon.
The hotel is in the Belem area away from the city centre but there is an excellent and frequent tram service (15E) which takes you into the centre and using the Navegente card is very good value.
Room 206 on Floor 2 is spacious and comfortable with a large bathroom area with excellent walk-in rain shower (although it was slow to drain). The room has modern furnishings and looks over the front of the hotel, there is some tram noise but it did not disturb us.
Breakfast was good with choices of hot and cold food although we did not eat lunch or dinner at the hotel.
The real plus for us was the outside swimming pool, comfortable recliners and a lovely 25m pool at a nice temperature - a real godsend in the extreme heat approaching 40C.
Staff were all friendly and helpful and could not do enough for you.
Lisbon beckons again and we would certainly stay here again.
Everything, it was magnificent
Nothing
Everything
Quartos confortáveis. Localização.
Pequeno almoço muito fraco. Pouca variedade e má qualidade dos produtos (e.g., o pão não é fresco). Local aonde estão os alimentos do pequeno almoço exíguo e sem ar condicionado.
Very attentive staff and luxurious stay. We hosted our pre-wedding welcome drinks in one of the terraced rooms and the staff couldn’t do enough to accommodate us and it was a great event.
There was nothing we didn’t like!
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