Chester Hotel and Suites Nairobi, City Centre CBD

Hotels
7.7 (709 reviews)
Koinange Street , Nairobi , KE
+254 722 208575

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Maintenance issues
Breakfast quality

Categories

Cleanliness
7.41
Reviews indicate that the apartment is clean, but some mention issues like outdated and poorly maintained areas.
Service
8.38
Positive mentions of helpful front desk staff and general service experience.
Location
8.92
Great location highlighted in multiple reviews, centrally located with access to restaurants and attractions.
Room Quality
6.87
Rooms are spacious but concerns about outdated furnishings and some maintenance issues were mentioned.
Amenities
7.4
While some facilities are functional, suggestions for improvements were noted, such as better TV options.
Value for Money
7.86
The hotel offers reasonable pricing for its location and facilities.
Food and Beverage
6.41
Mixed reviews regarding the breakfast quality and offerings.
Overall Experience
8.38
Generally positive experience noted, with some issues but considered a good place to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Outdoor Pool and Terrace
Experience ultimate relaxation at Jambo Chester Nairobi with our refreshing outdoor pool and inviting terrace. Whether you want to take a refreshing dip or simply soak up the sun, our pool area is the perfect spot to unwind.

Delicious Dining Options
Indulge in a culinary journey at our onsite restaurant where you can savor a variety of local and international dishes. Pair your meal with a selection of drinks from our bar, offering a range of beverages to complement your dining experience.

Convenient Amenities and Activities
From meeting facilities to dry cleaning services, we have everything you need for a comfortable stay. Engage in activities such as golfing both on-site and in the surrounding areas. With free Wi-Fi, 24-hour front desk, and complimentary parking, your stay with us will be seamless and enjoyable.

Book your stay at Jambo Chester Nairobi now and elevate your Nairobi experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

7.7
Based on 709 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 6.41
Overall Experience: 8.38
S
Satwinder • couple • ca
9
We had a short but great stay
Pros:

Great central location, comfy room and good valve. CJ’s nearby gave us a good sit down dinner.

Cons:

Nothing

2026-09-17 • via Nuitee
Y
Yogesh • couple • in
7
Average accommodation, for the same money, we could have found a better place
Pros:

The rooms are big and spacious. However, the housekeeping maintenance of the rooms is just about adequate.

Cons:

There is no porch to enter the hotel. Neither there is any parking facility. The reception is very small of the hotel and is inside a mall which makes it very difficult for customers to enter and keep safe themselves as well as their bags.

2026-09-16 • via Nuitee
R
Richard Gil • couple • gb
10
2026-09-16 • via Nuitee
A
Audrey Blandine Nguessan • solo_traveller • fr
5
j'ai aime
Pros:

très confortable pour un petit budget

Cons:

la décoration et le personnel très a l'écoute

2026-09-16 • via Nuitee
R
Richard Gil • couple • gb
10
Value for Money
Pros:

Location from the CBD and how huge the place was

Cons:

The construction noise

2026-09-16 • via Nuitee
A
Achal Kumar • couple • in
6
2026-09-16 • via Nuitee
N
Njøten • couple • no
8
2026-09-14 • via Nuitee
A
Andrea • solo_traveller • it
8
Pros:

Posizione dimensioni camera pulizia

Cons:

Di notte zona un po' pericolosa

2026-09-12 • via Nuitee
T
Tonny • solo_traveller • dk
8
Acceptabel til god standard. Value for money.
Pros:

God placering. God sikkerhed. Altid rent og klargjort. Acceptabel til god (afrikansk) standard til en rimelig pris. Serviceorienteret personale.

Cons:

Køkkenet er kun til at lave te/kaffe, ikke mad. Og så (som regel delvist fungerende) køleskab til afkøling af drikkevarer og købt mad.

2026-09-11 • via Nuitee
T
Tonny • solo_traveller • dk
8
Value for money. Foretrukne base i Nairobi.
Pros:

Beliggenhed, sikkerhed, personalet. God værdi for pengene. Min foretrukne base i Nairobi.

Cons:

Køkkenet er for tarveligt/mangelfuldt på mange værelser. (Har prøvet vel 10 forskellige nu.) Badekar i stedet for bruseniche.

2026-09-11 • via Nuitee
T
Tonny • solo_traveller • dk
8
2026-09-11 • via Nuitee
A
ALINE • couple • fr
9
Séjour des plus agréables
Pros:

L’emplacement

Cons:

Rien

2026-09-10 • via Nuitee
S
Stefan • solo_traveller • pl
10
Very good hotel in Nairobi CBD
Pros:

Spacious and clean room, all amenities, excellent view from balkony, stable 8nternet connection, swimming pool at no extra charge. Parking in basement garage included in price.

Cons:

-

2026-09-06 • via Nuitee
K
Kanami • couple • jp
10
2026-09-04 • via Nuitee
C
charles • solo_traveller • cd
7
Séjour agréable, je reviendrai certainement
Pros:

J'aime particulièrement le dévouement du personnel et la localisation au cœur de la ville

Cons:

La douche est problématique car ne disposant que de la douche de tête et non de la douchette à la main ce qui oblige à composer le mélange eau froide/ eau chaude en étant sous la douche!

2026-09-03 • via Nuitee
J
Jan • solo_traveller • nl
2
Not welcomed. Very poor, very noisy room.
Pros:

The location is supreme.

Cons:

The receptionist who received me, behaved distantly and was not welcoming. Despite the fact that is was my 7th visit. I must say, that this was only for him. By other receptionists I am always welcomed warmly.
I was given a very poor room. Nr 1102.
The doors to the balcony didn't close.
The construction works nearby were very noisy and 24 hrs. Despite the fact that I had asked for a room away from these works.
I asked for a wake-up call. Instead of them waking me up, I called them to say: thanks for not waking me up (ironically.

2026-08-30 • via Nuitee
C
CHARLES • couple • gb
3
Interior is old fashion. The photos you display here look so attractive, on ground its different.
Pros:

We cooked our own meals, location good.

Cons:

Staff do their morning routine, but if you dont want your bed layed they still force themselves inside to lay the bed such that they get a tip. Bathroom had water flowing from the bath tab and we had to mop all the time we used the bathroom. Taps need strenght to turn, oven not working, no microwave, basic utencils.

2026-08-29 • via Nuitee
B
Betty • solo_traveller • ie
8
2026-08-25 • via Nuitee
L
Lavinia • solo_traveller • de
8
2026-08-25 • via Nuitee
N
Neil • family_with_children • gb
8
Comfortable and homely - Price is reasonable
Pros:

The room was a bit outdated but we found it very homely. It felt like we were in our own apartment. Great views

Cons:

No complaints to be honest we made good use of what was available -

2026-08-23 • via Nuitee