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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Award-Winning Dining Experience at Garden Restaurant
Indulge in formal yet relaxed dining at the award-winning Garden Restaurant, known for its exceptional cuisine and inviting ambiance.
Stay Connected with High-Speed Broadband
Whether for work or leisure, stay connected with complimentary wireless high-speed broadband available in all public areas and rooms.
Convenient Location with Free Parking
Located just a 5-minute drive from the A14 and a short walk from the center of Bury St Edmunds, enjoy the convenience of free parking with space for over 50 cars.
Experience tranquility and convenience at the Best Western Priory Hotel. Book your stay now!
Based on two adults sharing, children stay free if staying in parents' room on a room only basis. Breakfast will be charged as taken. Full cancellation charge will be made for any booking canceled within 48 hours prior to arrival.
Please note that a major refurbishment and expansion works are in progress. The expansion includes a new 100 seat Restaurant and Bar Area, relocation of the Reception and Lounge Area and an additional 14 bedrooms at the Hotel. While the refurbishment project does not affect any of current facilities within the Priory Hotel there may be some slight disruption of traffic movement and workers throughout the daytime only.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Lit très confortable
Cosy, grande chambre
Grand stationnement
Très calme
Chambre pour 3 avec un lit d'appoint pour 4
Peut être utile pour les familles
Prise USB dans les têtes de lit très pratique pour charger les téléphones quand on n'a pas les bons embouts
Rien
Grounds of the hotel are lovely.Staff very friendly and helpfull.Bed was comfortable.Location was good for town about a 15 to 20 minute walk.Breakfast was very good also.Kind regards to all the staff at the priory,especially john,asia,sophie and michelle.ps Also lots of parking at the hotel.
MR Ian Borley
None
In lovely grounds, clean, comfortable and very quiet
N/A
The location was pristine with a beautiful garden and the bar and restaurant was excellent. Breakfast was top tier with the sausages being a standout.
The rooms are not air conditioned and it was like trying to sleep in an oven. All we were provided was a a small fan which did nothing but push the warm air around.
Bath towels
it was comfortable, very nice grounds and helpful staff
Some of the supplied milk sachets in the room were very out of date, 2 months!
The hotel has some good points and bad, staff are wonderful, great location but a good 20min walk into town, lovely pub opposite! The breakfast was great but the sitting room and bar needs a serious update very dark and old fashioned.
Our beds were far too small, I am slight build, and my friend very small but the beds in our twin room were for children, soo short and thin, luckily we didn't fall out of the bed! The room size was good so plenty of room for bigger beds.
Comfortable room, nice and clean, adequate shower with lots of hot water, good TV, tea and coffee etc. plenty of parking as we had a large van, nice grounds, staff were all very pleasant and the breakfast was very good. Excellent value for money,
Just felt the hotel looked a little tired and that the outside areas could have been better maintained ie weeded and the lovely planter pots planted up with some summer bedding which would have enhanced it greatly. Minor points really as the overall experience was very good.
Lovely garden good breakfast air con in bar and restaurant.
No air con in the room on hottest day of the year.
Badly stained carpet .
Really nice.
Friendly staff and comfortable spacious room good breakfast
Good location
Room (supposed to have been a 'superior'!!) was poor and hot weather made it unbearable. A small fan was not good enough.
nothing .
Excellent location, dog friendly. Cookies on arrival and sweets in a jar in room, very nice touch.
Could have done with an outside door mat, as leaves and bits came trailing inside, and I like to walk barefoot in the room!
Convenient location.
Nice size room with good ensuite facilities.
Automated check in and out. I would have liked to have seen a person at the front desk.
If I hadn't had breakfast I would not have spoken to anyone at the hotel
Surrounded by large attractive gardens and conveniently situated for the town and for transport links. Welcoming, friendly staff. Attractive original building. It was good to have a fan provided in the room as it was a hot day.
Classic room was nicely situated in the garden but was in need of a refurbishment, particularly in terms of curtains and windows. The bathroom, although clean and looked like a new shower and screen had been put in, would have benefitted from upgrading.
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