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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Shared lounge/TV area
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Electric vehicle charging station
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Vending machine - snacks
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located in Pontypool, the Best Western Pontypool Metro Hotel is strategically positioned just minutes away from railway stations, making travel a breeze. Explore the vibrant town centre with ease, filled with dining options and shopping delights.
Comfortable Rooms
Relax in our well-appointed rooms featuring Freeview TV, tea/coffee facilities, and modern bathrooms with complimentary toiletries. Enjoy a restful night’s sleep and wake up refreshed for the day ahead.
Explore Nearby Attractions
Only 9 km from Newport’s city centre, our hotel serves as the perfect base to discover the area's attractions. With free Wi-Fi and private parking, your stay with us promises convenience and comfort.
Book your stay at the Best Western Pontypool Metro Hotel now for a memorable experience!
When booking for 6 people or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Nothing
They won’t clean you when I extend my stay. Very rude and racist staff.
Nothing
Horrible racist staff. I requested to get my room cleaned after booking and extra night . She said I need to request by 8 am which doesn’t make any sense. Because if I checked out from my old room I would have gotten a clean took for the new booking
Nothing
They won’t clean room when you book another night
Convenient to main roads and not far to town
Easy check in and plenty of parking
Nothing particular
It was like staying at a small service station which we didn’t expect.
Lack of proper bar and food facilities.
Pillows really uncomfortable.
cheap clean and comfortable. easy to find. friendly staff. Room standards exceeded my expectations. lovely bathroom, fantastic provided as it was very hot. overall great.
road noise, rowdy boy racers/other guests. Got harassed by a drunk sat outside on arrival but this isnt really the properties fault.
Easy to find off the roundabout. Nice big cosy rooms with a comfortable bed. The reception staff were lovely and welcoming. Free games and books to use during our stay. A lovely breakfast which was available early at 7am for our early departure. There's no air con in our room, but a big fan was provided and work brilliantly. The TV had lots of british cannel and Youtube/Netflix which we could log into.
The chair bed for my daughter wasnt comfortable. The shower over the bath was slippery. This didnt both us, but we did have to be careful whilst standing in the bath.
The hotel was in a very convenient location, with fast food chains a walk away and a fuel station nearby. We booked a family room and a twin bedroom, and requested for these to be near each other. They couldn't fulfill this, as all twin bedrooms are only accessible rooms and have to be on the ground floor. This was fine with us, but we would've preferred if this was outlined clearly. The family room which we booked for 3 people didn't have the duvet/linen and didn't have extra set of towels, so we did have to ask for these downstairs. The receptionist was very lovely and helpful. Also free parking.
The room not having an extra duvet and linen, and extra set of towels for the third person in the family room. We were able to ask for these in reception, but would've been nice if these were already in the room.
very polite and helpful staff, great value for money.
Fan didn't work very well.
Personnel aimable. Très bon Accueil .
Parking juste à l'entrée de l'hôtel.
La literie est parfaite mais le ménage n'est pas parfait.
Améliorer un peu le petit déjeuner, croissants et pains au chocolat sous plastique.
Pontypool reste vraiment une ville de passage, très triste petite ville qui est très sale, avec les trois quarts des commerçants fermés, vitrines dans un état de délabrement. Pas envie de s'y attarder.
Very clean and comfortable room.
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