Embassy Suites Pittsburgh Downtown

Hotels
•
Embassy Suites Hotels
8.4 (886 reviews)
535 Smithfield Street , Pittsburgh , us
+1 412-338-2200

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Food Quality
Breakfast Variety
Comfort
Cons:
Housekeeping Issues
Staffing Delays
Price Concerns

Categories

Cleanliness
7.85
Several reviews mentioned stained towels and sheets, along with issues like housekeeping not checking in during stays.
Service
8.35
Mixed reviews with some positive mentions of staff helpfulness, but overall service experienced some delays and issues.
Location
9.85
Consistently praised for its excellent location in relation to downtown attractions and ease of access.
Room Quality
7.85
Comments about outdated facilities and some maintenance issues, such as broken items in rooms.
Amenities
8.35
Breakfast choices were positively noted, but there were mixed experiences with other amenities.
Value for Money
7.35
Several reviews criticized pricing in relation to the perceived quality, calling the stay overpriced.
Food and Beverage
8.85
Breakfast and food quality received favorable mentions, with a good variety available.
Overall Experience
8.75
While there were several issues noted, most guests enjoyed their time and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:45

Property Description

Prime Location in Pittsburgh
Situated in the heart of Pittsburgh, Embassy Suites Pittsburgh-Downtown offers a perfect blend of comfort and convenience for your stay. With key attractions like PNC Park, Pittsburgh Children's Museum, and Heinz Field just a stone's throw away, you'll be at the center of all the action.

Luxurious Amenities
Indulge in the luxurious amenities offered at our hotel, including an indoor pool, fitness center, and a delectable on-site restaurant. Whether you're looking to unwind with a swim or stay active during your travels, we have you covered.

Exceptional Services
From a business center to room service, we cater to all your needs to ensure a seamless stay. Our attentive staff is always ready to assist, and our prime location makes exploring Pittsburgh a breeze.

Book your stay at Embassy Suites Pittsburgh-Downtown and experience the perfect combination of comfort and convenience during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 886 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.75
A
Adeline • couple • us
7
Pros:

The size of the room for the price was good. The location of the hotel is nice, you are in the heart of downtown. Valet services were working very hard. Complimentary drink hour was fun!

Cons:

Staff was unbeliveably rude. Room didnt have airconditioning and staff was rude about having to fix that. Only 2 valet workers causes slow time to get car. Wedding in hotel blocked the lobby for an hour and required other guests to stand outside and wait.

2026-07-23 • via Nuitee
J
John • couple • us
7
Pros:

Breakfast was great...gal making omelets was rockin!

Cons:

Black lady at checking and Black man at front desk later in evening were quiet rude

2026-07-23 • via Nuitee
M
Maike • family_with_children • de
5
Ich würde hier nicht noch einmal übernachten
Pros:

Die Lage

Cons:

Die Klimaanlage konnte man nicht steuern. Die Zimmer sind in die Jahre gekommen. Morgens beim Buffet war es sehr voll unscharf wurden keine Tische frei geräumt und sauber gemacht.

2026-07-20 • via Nuitee
M
mikemA5442TX • Friends getaway
2
Misleading
Pros:

In accurate booking pictures and description of trip said it two bedroom suite and it was only one bedroom and a pullout couch. They would not do anything to compensate us. They also knew it was misleading and refused to change anything about it. Neither phones work in our room we can’t call for any type of service if we had to. I couldn’t even call the front desk. The pictures on the wall for decorations still have the price tag on them very sloppy.

2026-07-18 • via Tripadvisor
C
cnfederatediesel • Couples • Bealeton, Virginia
2
No 2 Bedroom Suites
Pros:

Buyer beware 2 bedroom suites are not actually 2 bedrooms. It’s 1 bedroom and 1 living room. Completely misleading. Spoke to the front desk. They are aware that that is how it’s marketed.

2026-07-18 • via Tripadvisor
K
Kate • couple • us
10
2026-07-18 • via Nuitee
A
ARON • family_with_children • ru
10
2026-07-15 • via Nuitee
J
Jackie • solo_traveller • us
10
2026-07-12 • via Nuitee
L
Laura • solo_traveller • us
3
Pros:

Lobby was nice

Cons:

Front desk didn’t explain anything - I had to talk to the valet guy down stairs to find my room.
Didn’t know when and where breakfast was. Didn’t know the price of valet since that was my only option at 11pm at night but still charged my card without stating the prices
Booked my room on line - $100 more was charged with no explanation

2026-07-12 • via Nuitee
N
Nicholas • solo_traveller • us
6
No pool
Pros:

Views and location

Cons:

Pool was closed! No one informed us! Got to room after 4 and had trash and dirty blankets blocking our door!

2026-07-11 • via Nuitee
T
tanithc2023 • Friends getaway
6
Look elsewhere if you have Dogs! NOT Dog friendly at all!
Pros:

While the building is beautiful and historic, the check-in desk being on the top floor is inconvenient in my opinion. I think it was perfect place for the breakfast, bar, and restaurant but having to go up to just go back down to your room with all your bags is very convenient.

The rooms are spacious and clean, beds are comfy, the city views we got were amazing. The staff is courteous and attentive.

However all Hiltons are Dog friendly but this venue has nearly NOWHERE within 2 blocks that is SAFE for you to take your dogs to relieve themselves. The green space across the street has not a single inch of grass, just bushes & trees in raised planters...and the entire area is filled with homeless people so there are drug needles amongst the bushes so not safe for your pets at all. Also if you are traveling alone with your dog this will make you feel unsafe.

It made the entire trip stressful on where we had to walk much further away to find a safe space for the dogs just to relieve. I recommend Hilton remove the DOG FRIENDLY from this hotel because it is NOT at all Dog friendly venue and is false advertising.

2026-07-07 • via Tripadvisor
P
Pascale • solo_traveller • fr
7
Pros:

Service voiturier impeccable et très serviable

Cons:

Pas de bouteilles d'eau à l'arrivée, ni de verres
Pas d'explications claires sur le fonctionnement, où était la piscine, etc...

2026-07-03 • via Nuitee
K
Kim • extended_group • us
10
2026-06-29 • via Nuitee
S
Summe • extended_group • us
6
Room was fine, dining area dirty and furniture worn
Pros:

Location

Cons:

Found wet towel jammed in the couch when we arrived, the dining room was very dirty and aged, not enough staff to clean tables, we had to eat at a dirty table with at least 15 open tables not yet cleaned

2026-06-29 • via Nuitee
L
Lindsey • family_with_children • us
9
2026-06-28 • via Nuitee
E
Elizabeth • family_with_children • us
7
Overall good stay
Pros:

Suit style

Cons:

Location

2026-06-27 • via Nuitee
N
Natalie • couple • us
9
2026-06-24 • via Nuitee
B
Bettina • solo_traveller • us
10
This place is perfect, the location, the room, breakfast, the pool,the view it was fantastic
Pros:

Everything was absolutely fantastic

Cons:

Nothing I didn’t like

2026-06-19 • via Nuitee
9
951jms • Business
2
Problems with the HVAC system
Pros:

My air conditioning did not work. I was scheduled to stay for two nights. I called the front desk several times. I asked for another room, they were booked up. I asked for a fan, they didn't have one. I asked for maintenance to come and check it out, they sent someone one time and he set the thermostat at 62 and the coolest it got was 79 degrees. One other time the front desk said there was nothing they could do per maintenance. It was as hot as 84 in my room. The second night they were able to move me but the lack of customer service and concern was sub par to say the least. It should be noted that several of people in our business group had the same issue. Also, it wasn't an exceptionally hot day outside either.

2026-06-16 • via Tripadvisor
K
Krista • solo_traveller • us
8
2026-06-15 • via Nuitee