Embassy Suites Pittsburgh Downtown

Hotels
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Embassy Suites Hotels
8.4 (880 reviews)
535 Smithfield Street , Pittsburgh , us
+14123382200

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Food Quality
Breakfast Variety
Comfort
Cons:
Housekeeping Issues
Staffing Delays
Price Concerns

Categories

Cleanliness
7.85
Several reviews mentioned stained towels and sheets, along with issues like housekeeping not checking in during stays.
Service
8.35
Mixed reviews with some positive mentions of staff helpfulness, but overall service experienced some delays and issues.
Location
9.85
Consistently praised for its excellent location in relation to downtown attractions and ease of access.
Room Quality
7.85
Comments about outdated facilities and some maintenance issues, such as broken items in rooms.
Amenities
8.35
Breakfast choices were positively noted, but there were mixed experiences with other amenities.
Value for Money
7.35
Several reviews criticized pricing in relation to the perceived quality, calling the stay overpriced.
Food and Beverage
8.85
Breakfast and food quality received favorable mentions, with a good variety available.
Overall Experience
8.75
While there were several issues noted, most guests enjoyed their time and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:45

Property Description

Prime Location in Pittsburgh
Situated in the heart of Pittsburgh, Embassy Suites Pittsburgh-Downtown offers a perfect blend of comfort and convenience for your stay. With key attractions like PNC Park, Pittsburgh Children's Museum, and Heinz Field just a stone's throw away, you'll be at the center of all the action.

Luxurious Amenities
Indulge in the luxurious amenities offered at our hotel, including an indoor pool, fitness center, and a delectable on-site restaurant. Whether you're looking to unwind with a swim or stay active during your travels, we have you covered.

Exceptional Services
From a business center to room service, we cater to all your needs to ensure a seamless stay. Our attentive staff is always ready to assist, and our prime location makes exploring Pittsburgh a breeze.

Book your stay at Embassy Suites Pittsburgh-Downtown and experience the perfect combination of comfort and convenience during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 880 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.75
N
Nicholas • solo_traveller • us
6
No pool
Pros:

Views and location

Cons:

Pool was closed! No one informed us! Got to room after 4 and had trash and dirty blankets blocking our door!

2026-07-11 • via Nuitee
P
Pascale • solo_traveller • fr
7
Pros:

Service voiturier impeccable et très serviable

Cons:

Pas de bouteilles d'eau à l'arrivée, ni de verres
Pas d'explications claires sur le fonctionnement, où était la piscine, etc...

2026-07-03 • via Nuitee
S
Summe • extended_group • us
6
Room was fine, dining area dirty and furniture worn
Pros:

Location

Cons:

Found wet towel jammed in the couch when we arrived, the dining room was very dirty and aged, not enough staff to clean tables, we had to eat at a dirty table with at least 15 open tables not yet cleaned

2026-06-29 • via Nuitee
K
Kim • extended_group • us
10
2026-06-29 • via Nuitee
L
Lindsey • family_with_children • us
9
2026-06-28 • via Nuitee
E
Elizabeth • family_with_children • us
7
Overall good stay
Pros:

Suit style

Cons:

Location

2026-06-27 • via Nuitee
N
Natalie • couple • us
9
2026-06-24 • via Nuitee
B
Bettina • solo_traveller • us
10
This place is perfect, the location, the room, breakfast, the pool,the view it was fantastic
Pros:

Everything was absolutely fantastic

Cons:

Nothing I didn’t like

2026-06-19 • via Nuitee
9
951jms • Business
2
Problems with the HVAC system
Pros:

My air conditioning did not work. I was scheduled to stay for two nights. I called the front desk several times. I asked for another room, they were booked up. I asked for a fan, they didn't have one. I asked for maintenance to come and check it out, they sent someone one time and he set the thermostat at 62 and the coolest it got was 79 degrees. One other time the front desk said there was nothing they could do per maintenance. It was as hot as 84 in my room. The second night they were able to move me but the lack of customer service and concern was sub par to say the least. It should be noted that several of people in our business group had the same issue. Also, it wasn't an exceptionally hot day outside either.

2026-06-16 • via Tripadvisor
K
Krista • solo_traveller • us
8
2026-06-15 • via Nuitee
B
Bettina • solo_traveller • us
10
2026-06-15 • via Nuitee
J
Jessica • solo_traveller • us
10
Thankful traveler
Pros:

The staff was super helpful and kind. The room was so comfortable and clean.

2026-06-14 • via Nuitee
J
Julia • solo_traveller • de
9
Good place to stay, nice location, big rooms
Pros:

Room size, location

Cons:

Breakfast was too long waiting time

2026-06-02 • via Nuitee
T
Terri • extended_group • us
9
Pros:

Breakfast was plentiful. Not all the freshest bake goods snd juices not good

Cons:

Downtown pitt has nice architecture and location easy in/out of city but don't feel too safe walking around to from hotel.

2026-06-01 • via Nuitee
A
Andrea • couple • us
9
A pleasant visit to Pittsburgh
Pros:

We arrived by bicycle, and the staff was very nice. Comfortable bed and great breakfast buffet.

Cons:

Not sure all the elevators were working

2026-05-31 • via Nuitee
S
Sandra • family_with_children • us
10
Hotel met our needs for location, room and breakfast. Would stay again.
Pros:

Perfect location for walking to conference center. Valet parking in/out option was convenient. Great breakfast options. Staff were friendly. Rooms were clean.

Cons:

Only two operating elevators was inconvenient and breakfast availability at 7am instead of 6:30am on Monday, because it was a holiday. So, we were unable to have our breakfast before checkout. A bit expensive room rate. Sofa bed was not comfortable; just felt springs.

2026-05-26 • via Nuitee
J
JENNA • couple • us
9
Staff was kind and helpful, location was perfect for everything we wanted to do and see. Hotel was clean and felt very s
Pros:

The location was great! Area was clean and safe.

2026-05-25 • via Nuitee
D
Diego • couple • us
3
Front service rude and not welcoming
Pros:

Location

Cons:

Bad customer service, I forgot a little traveling bag and they just ignore it.
Called several times the same day if checking out and they did not help me.

2026-05-25 • via Nuitee
J
Justas • couple • ae
5
2026-05-19 • via Nuitee
L
Loretta • couple • us
8
We enjoyed sightseeing/touring Pittsburg, Pa.
Pros:

The breakfast was good

Cons:

Basically the same food items every other day

2026-05-15 • via Nuitee