Embassy Suites Pittsburgh Downtown

Hotels
•
Embassy Suites Hotels
8.4 (907 reviews)
535 Smithfield Street , Pittsburgh , US
+1 412-338-2200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Food Quality
Breakfast Variety
Comfort
Cons:
Housekeeping Issues
Staffing Delays
Price Concerns

Categories

Cleanliness
7.85
Several reviews mentioned stained towels and sheets, along with issues like housekeeping not checking in during stays.
Service
8.35
Mixed reviews with some positive mentions of staff helpfulness, but overall service experienced some delays and issues.
Location
9.85
Consistently praised for its excellent location in relation to downtown attractions and ease of access.
Room Quality
7.85
Comments about outdated facilities and some maintenance issues, such as broken items in rooms.
Amenities
8.35
Breakfast choices were positively noted, but there were mixed experiences with other amenities.
Value for Money
7.35
Several reviews criticized pricing in relation to the perceived quality, calling the stay overpriced.
Food and Beverage
8.85
Breakfast and food quality received favorable mentions, with a good variety available.
Overall Experience
8.75
While there were several issues noted, most guests enjoyed their time and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:45

Property Description

Prime Location in Pittsburgh
Situated in the heart of Pittsburgh, Embassy Suites Pittsburgh-Downtown offers a perfect blend of comfort and convenience for your stay. With key attractions like PNC Park, Pittsburgh Children's Museum, and Heinz Field just a stone's throw away, you'll be at the center of all the action.

Luxurious Amenities
Indulge in the luxurious amenities offered at our hotel, including an indoor pool, fitness center, and a delectable on-site restaurant. Whether you're looking to unwind with a swim or stay active during your travels, we have you covered.

Exceptional Services
From a business center to room service, we cater to all your needs to ensure a seamless stay. Our attentive staff is always ready to assist, and our prime location makes exploring Pittsburgh a breeze.

Book your stay at Embassy Suites Pittsburgh-Downtown and experience the perfect combination of comfort and convenience during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Guest Reviews

8.4
Based on 907 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.75
Y
Yorgelis • couple • us
6
2026-10-17 • via Nuitee
E
Emily • couple • us
3
2026-10-16 • via Nuitee
R
Ron • family_with_children • us
8
It was decent. I should be back next year
Pros:

Breakfast was ok

Cons:

Shower. Water took forever to get warmed up and the shower is just strange with the glass door. It cause the water to leak out

2026-09-15 • via Nuitee
N
Nicole • family_with_children • us
9
2026-09-12 • via Nuitee
B
Barbara • couple • us
9
2026-09-08 • via Nuitee
J
Jialing • couple • us
10
2026-09-05 • via Nuitee
M
Mary • couple • us
10
Pros:

Good breakfast Just could have been organized better

Cons:

Time omelette service

2026-09-05 • via Nuitee
R
rebecca • family_with_children • us
5
Thank god it was only for 9 hours
Pros:

Rooms not clean, valet parking NOT 24/7

Cons:

Hair in bed that wasn’t mine and walking to car park in the middle of the night because the advertised valet parking wasn’t there

2026-09-04 • via Nuitee
B
Brian • couple • us
10
2026-08-26 • via Nuitee
H
Heidi • family_with_children • us
10
2026-08-24 • via Nuitee
R
rojas0316 • Couples • San Antonio, Texas
6
Hotel stay review
Pros:

The location of the hotel will put you in the heart of Pittsburgh. However I had a bad experience while checking Friday night, the person at the front desk was rude, not helpful at all and had an attitude.
Requested to change the room he didn’t even bother looking at the computer to see if he had rooms.
Valet services suck, from 10 pm to 3 am Friday we were trying to check in the vehicle. No valet personnel was available, when to the front desk to ask about getting help. The same individual was being rude unhelpful, I asked if he can contact them and he said no.

The room looked dirty, the sheets the pillows need be upgraded. Restroom was stain, the floor look dirty.

2026-08-23 • via Tripadvisor
A
andy • solo_traveller • gb
9
Great hotel for ball park
Pros:

Free drinks at 5.30 before ball game, close proximity to ball park, great view of ball park from near reception.

2026-08-18 • via Nuitee
L
Lisa • extended_group • us
3
Nope! Won’t be back!
Cons:

Unfortunately, my stay at Embassy Suites Pittsburgh was very disappointing. While the beds were comfortable, that was about the only positive part of the experience.

The room was not very clean, and within the first 10 minutes of arriving, the bathroom door handle fell off. I immediately contacted the front desk, but no one seemed concerned or interested in addressing the issue.

The experience at the hotel bar only made things worse. The bartender was rude, the drinks were poorly made, and the prices were far too high for the quality.

Overall, this stay fell far below my expectations. I won’t be staying here again and would not recommend it to others.

2026-08-18 • via Nuitee
S
Sebastien • solo_traveller • us
9
2026-08-16 • via Nuitee
L
Luke • extended_group • us
10
2026-08-11 • via Nuitee
A
Allison • family_with_children • us
7
Good location, spacious room, common spaces could use some attention
Pros:

The breakfast was good, and the room was nice and clean (and spacious!). We liked that the location was central to other locations, and the view was beautiful.

Cons:

We used the pool in the morning and it was clear it hadn’t been cleaned up from the previous night - there were used towels and a little garbage around and no clean towels to use. The flow of the breakfast area wasn’t great - it got really congested in some areas.

2026-08-10 • via Nuitee
T
Trisa • extended_group • us
9
Cons:

Reservation was under in wrong name

2026-08-10 • via Nuitee
M
Marilyn • couple • us
10
A great place to make your home base in Pitt
Pros:

Been there to host a family reunion in 2019 so familiar with the hotel. Beautiful historic building. Comfy room with nice bed. The bar is nice and cozy. Parking is valet and not cheap but neither is anything else.

Cons:

Not a thing

2026-08-08 • via Nuitee
H
hailey • couple • us
10
2026-08-03 • via Nuitee
A
Adeline • couple • us
7
Pros:

The size of the room for the price was good. The location of the hotel is nice, you are in the heart of downtown. Valet services were working very hard. Complimentary drink hour was fun!

Cons:

Staff was unbeliveably rude. Room didnt have airconditioning and staff was rude about having to fix that. Only 2 valet workers causes slow time to get car. Wedding in hotel blocked the lobby for an hour and required other guests to stand outside and wait.

2026-07-23 • via Nuitee