Best Western The Webbington Hotel & Spa

Hotels
Best Western
7.4 (3749 reviews)
Loxton , Loxton , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location and outstanding views
Friendly, helpful staff
Good value / great price
Pool and spa facilities
Dog friendly
Cons:
Uncomfortable beds / bed springs / beds pushed together
Poor breakfast quality and limited GF handling
Electricity outages and generator/noise interruptions
Weak tea/coffee facilities and small room storage
Access issues (lots of stairs, annexe rooms) and some room maintenance problems

Categories

Cleanliness
8
Multiple guests described rooms as clean (one called room 'very clean and modern'), though small maintenance issues were reported (squeaky doorhandle, non-working bulb).
Service
8
Staff frequently praised as friendly and helpful (ironing board provided, free upgrades), though there were service lapses around bar policies and gluten-free handling.
Location
8.8
Many mentions of a lovely, beautiful and quiet location with outstanding views and historic character.
Room Quality
6.5
Mixed reports: some modern, comfortable rooms but several complaints about uncomfortable/springy beds, two beds pushed together, noisy annexe rooms and low water pressure.
Amenities
7
Good amenities cited (pool, spa, dog-friendly) but issues with tea/coffee facilities, power outages and limited accessibility (lots of stairs, no lift) were noted.
Value for Money
8.2
Multiple guests mentioned good value, great price and reasonably priced dining; overall seen as good value by several reviewers.
Food and Beverage
5.8
Several negative comments about breakfast quality, poor buffet selection and limited gluten-free information/options; some positive mentions of dinner in specific stays.
Overall Experience
6.9
Overall mixed: beautiful setting and friendly staff contrasted with room quality issues, food shortcomings and intermittent power/noise disruptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:49

Property Description

Luxurious Amenities and Facilities
B/W The Webbington Hotel and Spa offers an indoor heated swimming pool, a fully equipped gymnasium, a steam room, a sauna, and a solarium. The hotel also provides beauticians and aromatherapists for a touch of luxury and relaxation.

Scenic Views and Recreational Activities
Guests can enjoy the brand new terrazzo bar with stunning views across the Somerset countryside. Additionally, there is a sun lounge and 2 floodlit tennis courts, all offering panoramic views over the valley, ensuring a memorable stay.

Convenient Services and Dining Options
The hotel features an excellent restaurant serving a variety of freshly made dishes that can accommodate most dietary requirements. Free WiFi, leisure facilities, and on-site parking further enhance the convenience and comfort of your stay.

Book your stay at B/W The Webbington Hotel and Spa for a luxurious and scenic retreat in Loxton.

Important information:

Please be aware that the hotel holds weddings and large functions at the hotel most weekends meaning there may be some noise disturbance, please check direct with the hotel before arrival.

Please note the hotel does not have a lift and a limited number of ground-floor rooms are available.

Due to the original architecture of the Edwardian period property all floors have varying levels and do require some access via steps. Assistance is always readily available. Should you have any concerns please contact the hotel for further information.

Pets are allowed. Dog-friendly rooms are available in selected areas. Please contact the property directly to check availability. Pet fee of £20.00 per pet per night.

Please contact the property in advance of your stay to check the availability of pet friendly rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.4
Based on 3749 reviews
Cleanliness: 8
Service: 8
Location: 8.8
Room Quality: 6.5
Amenities: 7
Value for Money: 8.2
Food and Beverage: 5.8
Overall Experience: 6.9
D
Dawn family_with_children gb
10
2026-08-08 via Nuitee
J
Jennifer couple gb
7
Nice hotel friendly staff
Pros:

Good value .. dog friendly and liked the spa facilities

Cons:

Decor A bit out dated .. didn’t like two beds pushed together to make a large double as I kept falling down the crack in the middle

2026-08-08 via Nuitee
S
Sarah family_with_children gb
5
Ok, but would definitely choose another well know hotel brand to stay in.
Pros:

The location was lovely and the views amazing.

Cons:

Bed - could feel the springs
Bathroom Doorhandle - squeaky, so woke other person during the night.
Tea/coffee - silly little shelf, could put a corner floor to ceiling unit to give more space
Hangers - 9 hooks but only 3 actual hangers in wardrobe
Bulb - not working above the bed, I’m sure this could have been sorted but as child was asleep when noticed didn’t want to disturb him by asking for a new bulb to be fitted.
Bar meal- 6 yr old has gluten intolerance and the bar could not provide anything suitable for him as a snack/light meal. I managed to purchase a few bits from the shops, I then came back to have a drink on the terrace and asked for a plate for son to put his snacks on. They didn’t want him to eat on the terrace (no one else there). But I reminded them that they couldn’t provide anything for him so had to provide my own. I didn’t have a meal myself as I don’t eat in front of a 6 yr old if he can’t eat too. I had purchased a sandwich which I ate in the room.
Breakfast - I said son had gluten intolerance and apart from offering a gluten free roll there was no other information, they couldn’t say if sausages where GF, no information on cross contamination. Generally the breakfast wasn’t the best, like warm, rubbery scrambled eggs, sausages anemic looking, mush for tomatoes.

2026-08-08 via Nuitee
J
John Soukal solo_traveller gb
8
Pros:

Good value and great quiet location.

Cons:

Access to some rooms requiring lots of stairs - no lift. Food & drink at the high side

2026-08-07 via Nuitee
L
Louise solo_traveller gb
4
Pros:

The pool, the bar and the location.

Cons:

The electric went off on the first night of our stay, the tea and coffee facilities were poor and the bed was not comfy.

2026-08-07 via Nuitee
M
Manning-boyett solo_traveller gb
9
Stunning views
Pros:

Views were outstanding

Cons:

Stayed in an annexe to the main hotel.. which was ok... but would have preferred to stay in the main hotel

2026-08-06 via Nuitee
H
Hana solo_traveller gb
8
Pros:

Lovely location and character of a historic estate house. Got free room upgrade to bigger room.

Cons:

Breakfast, not very good selection , very little to choose from. Hot buffet not very good quality. Fried eggs had to be requested especially.

2026-08-06 via Nuitee
M
Mike solo_traveller gb
4
Disappointed
Pros:

Staff were friendly

Cons:

Room booked was an executive suite which was more akin to just a bedroom in the eves. Room overlooked the Aircon system for the main hotel so was noisy all night. Heat of the day did not help and the room was equipped only with a small desk fan which was next to useless without the windows being open and more Aircon unit noise. Shower had limited water pressure. Exasperated I only had a barsnack for dinner which was ok. Into the later hours the electricity kept dropping, the on off drops and the on off back up gennie kicking in mean even sleeping was interrupted with the mini fan switching on off on off. Not a great stay.

2026-08-06 via Nuitee
B
Bill couple gb
9
2026-08-05 via Nuitee
K
KAY couple gb
10
Great hotel at a great price
Pros:

Room - very clean and modern

Breakfast - lovely and did vegetarian sausages for my husband on request

Dinner - really nice and good value for money. Wait staff very friendly.

Cons:

Couldn't really fault it and already planning our next stay there.

2026-08-05 via Nuitee
C
Catherine family_with_children gb
7
2026-08-05 via Nuitee
E
Emma family_with_children gb
10
Always our favourite place to stay if we are in the area.
Pros:

We love The Webbington!
Brought our daughter and grandchildren. The family room set up got a big thumbs up from the kids!
Great onsite facilities too. They loved the pool.

Cons:

The breakfast quality could be better.

2026-08-04 via Nuitee
L
Louise davies solo_traveller gb
10
Wedding party
Pros:

The location is beautiful, the staff were very good with us they even put a iron and ironing board in the room for us . The bed was very comfortable we are already discussing when we will be back

2026-08-04 via Nuitee
D
Donna couple gb
8
Relaxing and beautifully located
Pros:

Been here many times. Always friendly, clean and in a beautiful setting

Cons:

Everything

2026-08-04 via Nuitee
M
Matthew couple gb
7
2026-08-04 via Nuitee
A
Aleksandra solo_traveller ie
2
Pros:

Nice location.

Cons:

The facilities wasn't great.

2026-08-03 via Nuitee
J
Jacqui couple gb
7
2026-08-03 via Nuitee
S
Sarah solo_traveller gb
4
A complete let down
Pros:

Lovely location and lovely staff BUT we stayed in the newer part if the hotel not in the original old building which was fine but because the floor boards make so much noise, we were woken by every one that passed our door and walked overhead. The walls must be very thin because we could literally hear everything people were saying next door and they weren't being loud. There was a strange smell in the bedroom which meant we had to keep the window open..the view was a weedy bank a foot away from the window covered with foam and rubbish. We also only had one towel between the two of us. The bed gave us both back ache so we had to get up and walk about,the bedside lights were also broken. Its a shame because id always wanted to stay here but its very run down and sad and it needs major updating and refurbishment. While I understand that the main building is listed, there's a lot of updating that is very over due. We wont be back unfortunately

Cons:

The photo is the view from our room

2026-08-03 via Nuitee
D
Donnachie solo_traveller gb
9
Pros:

Everything

Cons:

Getting to the location

2026-08-03 via Nuitee
M
Mansour family_with_children gb
8
2026-08-03 via Nuitee