Best Western The Webbington Hotel & Spa

Hotels
•
Best Western
7.4 (3775 reviews)
Loxton , Loxton , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location and outstanding views
Friendly, helpful staff
Good value / great price
Pool and spa facilities
Dog friendly
Cons:
Uncomfortable beds / bed springs / beds pushed together
Poor breakfast quality and limited GF handling
Electricity outages and generator/noise interruptions
Weak tea/coffee facilities and small room storage
Access issues (lots of stairs, annexe rooms) and some room maintenance problems

Categories

Cleanliness
8
Multiple guests described rooms as clean (one called room 'very clean and modern'), though small maintenance issues were reported (squeaky doorhandle, non-working bulb).
Service
8
Staff frequently praised as friendly and helpful (ironing board provided, free upgrades), though there were service lapses around bar policies and gluten-free handling.
Location
8.8
Many mentions of a lovely, beautiful and quiet location with outstanding views and historic character.
Room Quality
6.5
Mixed reports: some modern, comfortable rooms but several complaints about uncomfortable/springy beds, two beds pushed together, noisy annexe rooms and low water pressure.
Amenities
7
Good amenities cited (pool, spa, dog-friendly) but issues with tea/coffee facilities, power outages and limited accessibility (lots of stairs, no lift) were noted.
Value for Money
8.2
Multiple guests mentioned good value, great price and reasonably priced dining; overall seen as good value by several reviewers.
Food and Beverage
5.8
Several negative comments about breakfast quality, poor buffet selection and limited gluten-free information/options; some positive mentions of dinner in specific stays.
Overall Experience
6.9
Overall mixed: beautiful setting and friendly staff contrasted with room quality issues, food shortcomings and intermittent power/noise disruptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:49

Property Description

Luxurious Amenities and Facilities
B/W The Webbington Hotel and Spa offers an indoor heated swimming pool, a fully equipped gymnasium, a steam room, a sauna, and a solarium. The hotel also provides beauticians and aromatherapists for a touch of luxury and relaxation.

Scenic Views and Recreational Activities
Guests can enjoy the brand new terrazzo bar with stunning views across the Somerset countryside. Additionally, there is a sun lounge and 2 floodlit tennis courts, all offering panoramic views over the valley, ensuring a memorable stay.

Convenient Services and Dining Options
The hotel features an excellent restaurant serving a variety of freshly made dishes that can accommodate most dietary requirements. Free WiFi, leisure facilities, and on-site parking further enhance the convenience and comfort of your stay.

Book your stay at B/W The Webbington Hotel and Spa for a luxurious and scenic retreat in Loxton.

Important information:

Please be aware that the hotel holds weddings and large functions at the hotel most weekends meaning there may be some noise disturbance, please check direct with the hotel before arrival.

Please note the hotel does not have a lift and a limited number of ground-floor rooms are available.

Due to the original architecture of the Edwardian period property all floors have varying levels and do require some access via steps. Assistance is always readily available. Should you have any concerns please contact the hotel for further information.

Pets are allowed. Dog-friendly rooms are available in selected areas. Please contact the property directly to check availability. Pet fee of £20.00 per pet per night.

Please contact the property in advance of your stay to check the availability of pet friendly rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.4
Based on 3775 reviews
Cleanliness: 8
Service: 8
Location: 8.8
Room Quality: 6.5
Amenities: 7
Value for Money: 8.2
Food and Beverage: 5.8
Overall Experience: 6.9
M
Marcia • solo_traveller • gb
7
2026-09-19 • via Nuitee
C
Chris • solo_traveller • gb
4
Terrible breakfast coffee and overflowing gutters
Pros:

Convenient location. Comfortable beds (but benefit of that was completely negated by cascading water from the gutter – see below).

Cons:

The gutter above our room was overflowing. The water was cascading down onto a pipe running along the outside wall just below our window. The noise it made was so disturbing that we had to close the window, so the room got really stuffy and uncomfortable. It was not the only overflowing gutter that we noticed. Suggestion: fix your gutters – your guests will sleep better, and it will prevent possible problems with damp that will cost far more to fix in the long run.

The coffee provided at breakfast is undrinkable. It is served from an urn which is kept hot, always a bad move with coffee. It tastes like a shedload of cheap and nasty instant coffee has been stirred into the urn once the water has been heated. Suggestion: there is a bean-to-cup machine in the bar – either move it into the breakfast room or buy another one, and throw the urn away (you could freecycle it, or add it to the pile of junk that had been deposited on the bank outside our bedroom). Also, get someone on your staff who enjoys good coffee and put them in charge of the coffee machine.

Running out of croissants quite early on at Sunday breakfast suggests that there is something wrong with stock control.

Please provide bread that is not ultra-processed. Maybe support a local bakery and get them to supply real bread.

Tinned tomatoes for breakfast – have you no shame?

Sticky handrails on the stairs need attention with some soap and water.

2026-09-18 • via Nuitee
R
richard • couple • gb
6
Just right
Pros:

Great location. Nice spa. Nice grub.

2026-09-18 • via Nuitee
P
Peter • couple • gb
7
Pros:

Good

Cons:

A little larger room perhaps

2026-09-18 • via Nuitee
S
Suzanne • extended_group • gb
7
A convenient and good value stopover.
Pros:

We wanted somewhere to break the journey on the way to Cornwall and this hotel worked well. We had two rooms, our daughters were next door and we all felt safe and comfortable. Not super luxurious but good for the money.

2026-09-16 • via Nuitee
T
Tracey • solo_traveller • gb
7
Comfy, clean hotel.
Pros:

Hotel is generally clean, bed is comfy. Some elements of bathroom need repair.

Cons:

The hotel gives some advice on getting to hotel avoiding country lanes, these need to be more specific.

2026-09-15 • via Nuitee
M
Miguel • extended_group • gb
5
Acceptable. No tea bags. Box of tissues with one tissue in it. room in need of a good clean
Pros:

Room, Breakfast & Dinner

Cons:

The overall appearance is that of being 'Tired' and in need of a little TLC. A view from the room occupied was that of the room covered in places, with deep puddle. In other places bushes are growing. This cannot be anything other than damaging the structure.

2026-09-15 • via Nuitee
C
Christopher • extended_group • gb
6
The location was convenient for the purpose of my visit. The room was adequate for my stay,
Pros:

Good choice of breakfast options and attentive staff ensuring that these were replenished. Clean swimming pool and changing room facilities.

Cons:

Room was a bit dated and the lighting wasn't good. Walls are thin so was disturbed at times by guests / staff walking past in the corridor and opening adjacent doors. From the advertised photos, it would seem that some rooms are a better quality than others.

2026-09-14 • via Nuitee
R
Russ • couple • gb
7
2026-09-13 • via Nuitee
A
Abigail • couple • gb
8
Lovely staff, cute room, a bit hot
Pros:

The staff member at the front desk was really lovely and helpful

Cons:

The room was really warm even after opening windows to try and cool it down

2026-09-13 • via Nuitee
E
Evi • solo_traveller • gb
9
Lovely and relaxing
Pros:

The staff were lovely and so accomodating! The room was clean and comfy and the location was beautiful! I had a lovely morning in the pool and left very relaxed

Cons:

The breakfast selection was a little lacking, but that's just me being picky!

2026-09-12 • via Nuitee
M
Michael • solo_traveller • gb
1
Poor, won’t be using best western again
Pros:

Location

Cons:

The bath broke, couldn’t shower or bath as the water leaked through to the downstairs room, the downstairs room got a refund even though they could use their facilities I couldn’t use mine and didn’t get a refund ? Work that out

2026-09-12 • via Nuitee
K
Kristine May • solo_traveller • gb
8
2026-09-12 • via Nuitee
S
Sarah • solo_traveller • gb
10
Lovely staff, very welcoming.
Pros:

The hotel has character

Cons:

Nothing.

2026-09-11 • via Nuitee
K
Karol • couple • gb
8
2026-09-11 • via Nuitee
M
Michael • couple • gb
7
2026-09-11 • via Nuitee
S
Sebastian • solo_traveller • gb
6
2026-09-09 • via Nuitee
J
jean • solo_traveller • gb
7
Pros:

Nice location pleasant staff

Cons:

Choice of food limted but good quality. Bathroom very small. Bed you could feel springs in mattress not a good night sleep

2026-09-08 • via Nuitee
T
Tricker • solo_traveller • gb
8
2026-09-08 • via Nuitee
D
Danny • solo_traveller • gb
1
2026-09-08 • via Nuitee