Best Western White House Hotel

Hotels
•
Best Western
7.3 (4392 reviews)
27-31 Upton Road , Watford , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
6.8
Several reviews mentioned cleanliness issues, including filthy rooms and mould in bathrooms.
Service
8.3
Staff were noted as friendly and professional in most reviews.
Location
8.8
Consistently highlighted as a positive aspect with great convenience.
Room Quality
6.8
Multiple comments regarding poor room conditions including uncomfortable beds and small sizes.
Amenities
6.3
Limited amenities mentioned and several comments about needing improvements.
Value for Money
7.3
Some positive sentiments regarding price but concerns about quality relative to cost.
Food and Beverage
6.3
Breakfast was criticized as mediocre and lacklustre.
Overall Experience
7.8
Mixed reviews led to a slightly higher overall sentiment despite concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:36

Property Description

Charming Town-House Hotel
Experience professional service and a warm welcome at Watford's only town-house hotel. Enjoy the convenience of a 24-hour front desk, limited car parking, and complimentary WiFi during your stay.

Convenient Location
Situated near the M1 and M25 motorways, the Best Western White House Hotel offers easy access to Wembley with excellent transport links. Explore the city with a short 15-minute drive to the Harry Potter Studios, or take a leisurely 15-minute walk to the Vicarage Road football stadium.

Comfort and Accessibility
Relax in well-appointed rooms and take advantage of the hotel's strategic location for both business and leisure travelers. Book now for a delightful stay at the Best Western White House Hotel.

Important information:

There is limited parking onsite which is on a first-come, first-served basis and cannot be reserved.

Please note a GBP 50 pre-authorization will be processed on arrival on top of the rate. This is to cover any incidentals or damages not restricted to noise disturbance / unauthorized party.

The hotel doesnt allow visitors in the bedrooms at any point of the stay, a non negotiable charge of £100 is applied if the policy is violated.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.3
Based on 4392 reviews
Cleanliness: 6.8
Service: 8.3
Location: 8.8
Room Quality: 6.8
Amenities: 6.3
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 7.8
G
Gerald • solo_traveller • gb
5
2026-09-19 • via Nuitee
R
Roda • solo_traveller • gb
3
2026-09-19 • via Nuitee
A
Adriana • solo_traveller • is
8
2026-09-19 • via Nuitee
C
Catherine • couple • gb
6
2026-09-18 • via Nuitee
K
Kim • couple • us
6
The bathroom was really bad
Pros:

Ok

Cons:

Shower

2026-09-18 • via Nuitee
H
Hannah • family_with_children • de
8
2026-09-17 • via Nuitee
M
Mark • family_with_children • gb
3
Pros:

Location

Cons:

Room smelled of cigarettes bathroom really bad main room bit better but not good.

2026-09-17 • via Nuitee
T
THOMAS • solo_traveller • gb
4
Pros:

How the £135 per night cost is justified for a room is beyond me

2026-09-16 • via Nuitee
L
Lee • solo_traveller • gb
8
2026-09-16 • via Nuitee
L
Lucy • solo_traveller • gb
9
2026-09-16 • via Nuitee
P
Peter • couple • gb
8
Our son recently moved to London for work and our visit was for his birthday. The hotel was adaquate for our 3 night sta
Pros:

The location is really good, the staff are very friendly and helpful, the reception area is really nice and the bar drinks are reasonably priced.

Cons:

Our room was quite dated but the whole property is very clean including the room.

2026-09-16 • via Nuitee
S
Sophie • couple • gb
3
Not worth the money. Would not stay here again. Had no sleep due to staff filling us with anxiety about tampered fire al
Pros:

Close to the train station and shopping centre. Free parking.

Cons:

The car park was difficult to find, and park due to small area. The car park had multiple people hanging round it constantly, it felt unsafe. The corridor to our room smelt strongly of cannabis. We informed the staff on the desk of this. She said she cannot do anything about it as she does not have the right to knock on peoples doors. She informed us that the fire alarms may have been tampered with, which meant that we did not feel safe to sleep, therefore had hardly any sleep. The walls were super thin and other residents had their tele on very loudly until around 1am. We requested room change, but the staff said they had no other rooms available, however, there were multiple rooms available online to book still. Our clothes now are stained with a smell of cannabis which we cannot get out due to the smell from the corridor coming into our room. There was a toenail on the floor of the hotel room as soon as we walked in, evidence that the room had not been cleaned properly. The bathroom smelt damp and like sewage. The shower flooded very quickly. We had only been provided 1 towel between 2 of us.

2026-09-15 • via Nuitee
H
Helen • couple • gb
10
Pros:

We stayed to go to a concert at Wembley perfect location and easy to get to. Free onsite parking was a massive bonus. Staff were extremely friendly and very accommodating

Cons:

Bathroom was a little dated

2026-09-15 • via Nuitee
M
Marcela • family_with_children • cz
6
2026-09-14 • via Nuitee
J
Jason Huggins • solo_traveller • gb
2
Central Location, Staff lovely - personally never stay here again
Pros:

hot shower

Cons:

room 7 - VERY basic, room window opened onto car park and people sitting in cars look directly into my room, car wash operating 10m from bedroom, bathroom window can see into room from car park. Shower screen is none existent so the shower just floods the bathroom and made it a hazard. TV didnt work - kept saying no signal on all channels. I also cant believe you have the neck to charge £189 for one night room only, and the rooms you provide are SO basic.

2026-09-14 • via Nuitee
J
Jason • solo_traveller • gb
7
2026-09-14 • via Nuitee
A
Andrezza Morais • solo_traveller • br
10
2026-09-14 • via Nuitee
J
Jindřich • solo_traveller • cz
7
Pros:

Příjemný personál
Dobrá snídaně
Velmi pohodlná postel

Cons:

U ubytování je hned myčka, která dělala velký rámus
Starší pokoje - hlavně koupelna je úlet

2026-09-14 • via Nuitee
F
Frank • solo_traveller • gb
5
Bit cleaner smelling in my room and better mattress
Pros:

Location
Parking

Cons:

Mattress was awful

2026-09-13 • via Nuitee
C
Colette • couple • gb
10
Great value with great staff.
Pros:

Fabulous breakfast. Super helpful friendly staff. Car park. Bar. Clean spacious room.

Cons:

£50 deposit and ID despite paying in full prior to stay then waiting as terms of my bank for the £50 funds to be released days later ?!

2026-09-13 • via Nuitee