LondonHouse Chicago, Curio Collection by Hilton

Beautiful hotel in a perfect location walking distance to most sites in downtown Chicago

Location, comfort, ambience

L'emplacement de l'hôtel.

Hafiz the bellman was very professional, friendly attentive and helpful during our checkout. As I was juggling flowers, suitcases and etc.
Hafiz helped make our stay end on a very high note and we are so grateful.

Manny helped me arrange the most amazing proposal ever. He made an otherwise stressful event as calm as could be. Even had a minute by minute, step by step itinerary so I was super prepared . I cannot thank him enough. Would highly recommend your proposal with Manny at the Cupola

Nice

Frankie at the front desk went above and beyond to help me with my room while I was traveling for business. He truly cares about the guest experience. Kudos!

Firstly I’d like to mention what a beautiful place to be, from the hotel to the bar to the Cupola where I proposed to my now fiancée the views were amazing. Secondly and just as important the team was amazing from planning to pictures and everything in between and after we could not have had a better or more accommodating experience than what we got with Manny and Lindsey. She was absolutely in love with everything and it will forever be a special place for us going forward. For the price it was such a great value, honestly I don’t think you could ask for more or get better anywhere else. 100% would recommend to anyone looking for a perfect day to remember

Location was great

A huge, heartfelt thank you to the wonderful staff of the LononHouse, especially to the manager, Ibrahim, and Alfie from the front desk. Their kindness made my entire trip.

The hotel’s location could not be more convenient - so centrally located, immediately on the river, a d I cannot say enough about the view from the room. Clean, chic, fun, these are all words I would to describe this property. The lobby is buzzing with action and happy people, and, as I mentioned, the service is impeccable.

Cannot wait to go back! Thank you, LondonHouse, for a warm and memorable stay! 🤍

We had a wonderful stay at LondonHouse Chicago, truly one of those hotels to see and be seen. The location is unbeatable, the atmosphere is lively and stylish, and the rooms are spacious, spotless, and comfortable, with incredible views of the city and river.

The rooftop is a highlight, with one of the best views in Chicago, and we really appreciated that hotel guests are given priority access.

A special thank you to Ken at the front desk, who made a real difference in our stay. He was warm, professional, attentive, and genuinely helpful throughout our visit.

It’s always the people who turn a great hotel into a memorable experience, and Ken did exactly that.

Highly recommend LondonHouse Chicago for the location, views, atmosphere, rooftop, and above all, the excellent service.

We will definitely come back!

Hafiz the bellman was awesome!!! Perfect experience from check in to check out with all of the valets and bellmen. Thank you!!

I checked into LondonHouse Chicago yesterday and had a great experience from the moment I arrived. It was my wife’s birthday, and Alfie and Anthony provided exceptional customer service and made the check-in process welcoming, smooth, and enjoyable.

Both were professional, friendly, attentive, and genuinely made me feel valued as a guest. Their hospitality set a great tone for my stay and is exactly the type of service you hope to receive when checking into a hotel.

Thank you, Alfie and Anthony, for making such a positive first impression and helping make my wife’s birthday feel special. Excellent customer service and a great start to my stay at LondonHouse Chicago!

Oh
I waited a couple of days after leaving the hotel to post this review, in case somebody from management got in touch. They didn’t. Long story short, I left the hotel after a few hours because they were incapable of providing a room which had been adequately cleaned. Upon checking in and going to my room, the first thing I noticed was a used food tray sitting right outside the door to my room. Why had this not been moved if the room was ready at 4pm? On entering the room, the bathroom had clearly not been adequately cleaned; multiple hairs in and on the shower, around the toilet, and on the floor along with visible dirt on the floor. The hotel had texted me to ask if everything was good to which I replied that the room hadn’t been cleaned properly, and their response was “would you like me to send somebody to clean it“. There should have been no question, it should have just been done. They said they would send a cleaner after I asked, but I went down to reception to check to and to ask if another room which was clean available. It wasn’t, but I was assured it would be cleaned. Upon returning to the room a couple hours later, somebody had clearly been in the room, yet all of the hairs in the bathroom were still there. At this point i booked another hotel and left, let them know I had left the key in the room and expected not to be charged. On the positive side, they have not charged me, however no manager has been in touch whatsoever to apologise or to add any commentary on the situation. I find it very hard to see why this hotel is so highly rated. To make it worse this was a Hilton reward stay so I had to pay for another hotel. It doesn’t matter what class of hotel you stay in, the least you expect is for it to have been cleaned and they completely failed here and in the follow-up.

La posizione e la gentilezza del personale