Star Inn Hotel

Being refused entry

No lift to carry cases up to the top floor. No chef so no food at all. Smoking in the reception by staff.

room 2 was above the bar thursday evening was very noisy friday evening the noise from the blues brothers who were performing below was so noisy it was totaly unaceptable and we could not even hold a conversation it totally ruind our stay in UPTON ON SEVEN' the television didnt work i spoke to somebody on thursday evening and still had to speak to somebody on friday because it still hadnt been repaired

No breakfast, no remote controller for tv, Wi-Fi password didn’t work, no evening meal, electricity blew first thing in morning so dark bathroom and no ability to make a cuppa.

The internet link was poor I’m afraid. I could only get online on one night via a link through my iPhone. This was not a major spoiler as my reason for being in Upton was the Folk Festival and so I didn’t have an urgent need to be online but it was a nuisance.

Nothing

There was no food currently being served.

The creaky floor

Attitude of staff (male)
No breakfast. Rooms were not value for money and were not very clean.

We booked a deluxe king room. When we were given the room we found it had not been serviced so we had to accept a family room with a smaller double bed. The facilities were basic and not what I would describe as deluxe. The room was could throughout our stay even with the radiator turn on full. I don’t know whether there was hot water as the hot tap still ran cold after several minutes. Fortunately there was a (basic) electric shower. There was a spotlight directly outside our room on the curtains let in light so made sleeping initially difficult until this was eventually turned off. I was then woken at 1.30 AM by someone hammering on the front door to obtain entry. The restaurant is permanently closed. The ‘tea and coffee maker’ is four Tetley teabags and some sachets of Nescafé. This is not a £155 experience and would not stay again

Dreadful staff no one available to check in I had to go and find them then they were off hand
No toilet roll in bathroom took me 10 mins to find staff Whi didnt know wherever was kept
No hot water in evening or first thing
Expensive stay for a cold shower !!!
I would not recommend in fact take it off your site !!!

I paid for 2 rooms. One was £70 more expensive but was identical to the other room. Toilet in one room continuously flushing. No breakfast. No river view as stated in room details. TV not working.

Forgive all of this, could see they were short-staffed BUT, response when I raised concerns was really annoying and rude from the bloke ( no idea what his role was):

The toilet: "You need to put your hand in the cistern and pull it up! " (Refused to do this and they did rectify the problem)

The room: "It is Booking.coms fault. They keep doing us over with putting false information on."

The TV: "Must be the batteries" (DId nothing to rectify this)

Cost of room: " Well you will probably be spending that at the festival, "after agreeing that the rooms were identical (No refund given or upgrade offered)

Then, got a rant about why I should spend money at the pub and not the festival.

Honestly, worst place I have ever stayed because of the attitude of that bloke. He also asked me if Lulu , who performed at the festival was still "fit".

No apologies given. Also, took the money out of my account 3 days before we arrived despite free cancellation policy up to 24 hours before.