Grand Sapphire Hotel & Banqueting

I lost stuff

The carpet in the room was worn and stained. Most strangely, the shower did not have a ledge or a shower caddy, so there was nowhere to put soap/shampoo. A strange oversight, which could be potentially dangerous for someone with balance issues, who might try and lean out of the shower to reach the bathroom shelf for supplies. I could tolerate the other issues if this one were resolved, in a future stay.

The breakfast was not good. Very little options and what was there for the cooked breakfast was not good. I saw on another review someone said similar thing. Response was that they cater more towards event guests. ALL guests should be treated equally. No one is better than anyone else. We are ALL guests. Also although the room was not an accessible one my mum can usually manage the toilet but the one in room was too low so had to go to disabled toilets in/near reception.
In addition to this the surrounding location is not wheelchair friendly (not hotels fault) but very difficult in pushing someone in a wheelchair outside and around hotel

No bacon for breakfast and chicken sausages but we understand why.

The shower in the rooms had the tap inverted so hot was cold and cold was hot. The rooms were quite small, with no iron provided, and for a place that runs an event centre downstairs, I figured they would realise a lot of people would need this facility. The lifts broke down like at least 5 times in the two days I was there, which is quite difficult if you're staying on the second floor and have to walk up stone stairs. In addition, the next morning, the breakfast was very simplistic and left very little to be desired.

All

For an events venue, the hotel is so poor.

1. The rooms are extremely outdated, looks very old inside the rooms (nothing like the lobby).
2. The mattresses are awful; I cannot express this enough. We stay at hotels all around the world and in the UK and these are the worst beds we have ever slept on. Hard, springs digging into your back and I’m in pain after one night’s sleep here. This alone would make me never come back.
3. AC didn’t work - it would turn on for 30secs and then turn itself off. Tried troubleshooting but to no avail.
4. The complimentary breakfast is awful. The hotel should either charge customers and offer a proper breakfast or just end the breakfast altogether. Even the tea and coffee was just a hot water station with the little sachets you usually get in hotel rooms.

The actual location, it's great if you have your own transport or can afford a taxi. If you need public transport it feels a bit vulnerable walking from the bus stop to the hotel at night. However the general location compared to the airport and getting into central London is good.
I also wished there was a fridge in the room I stayed in.

All was good

The rooms/bathroom needs a bit more work. The bathroom sink the water didn’t drain quickly. The soap holder was broken and rusty. They bins need changing as they are also rusting and too small.