Grand Sapphire Hotel & Banqueting

Hotels
8.2 (3402 reviews)
45 Imperial Way , Croydon , GB
+44 20 8686 2905

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Noisy after hours

Categories

Cleanliness
7.7
Some reviews mentioned dirty plates and spots on tablecloths indicating areas for improvement.
Service
8.7
Many reviews highlight friendly and helpful staff, contributing positively to the experience.
Location
8.7
The location is convenient for visitors, making it a plus according to guest comments.
Room Quality
8.2
Rooms are described as clean and comfortable, but there are mentions of being small.
Amenities
8.2
Amenities were generally sufficient, although guests noted some shortcomings in available services.
Value for Money
8.7
Guests consider it good value for the price paid, especially during the Christmas period.
Food and Beverage
6.7
Breakfast received multiple critiques regarding quality and choice, leading to a lower score.
Overall Experience
8.7
Despite some complaints, guests express satisfaction with their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:01

Property Description

Modern Accommodations

Grand Sapphire Hotel & Banqueting offers stylish, air-conditioned rooms with flat-screen TVs and free WiFi. Enjoy the convenience of a private bathroom with complimentary toiletries and a hairdryer.

Convenient Location

Situated just 2.5 miles from East Croydon Station, our hotel provides easy access to transportation hubs. London City Airport and Gatwick Airport are also within a reasonable driving distance, making travel a breeze.

Complimentary Breakfast

Start your day right with our complimentary breakfast box, available during breakfast hours. Savor a morning meal before heading out to explore the vibrant city of Croydon.

Experience comfort and convenience at Grand Sapphire Hotel & Banqueting - book your stay today.

Important information:

For all cash payments personal ID must be presented upon check-in at the hotel. For all corporate bookings, a pre-authorization form is required for their guests to stay. For all leisure clients booking on behalf of someone else, please note that a pre-authorization form is required along with the form of ID to confirm the booking. Please note that parking is available on a first come first serve basis. Parking is prohibited to the following vehicles: Caravans, long wheel base vehicles, tow trucks, car homes, and or any vehicle over 3.5tn.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.2
Based on 3402 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8.7
M
Miracle • solo_traveller • gb
7
2026-10-16 • via Nuitee
R
Roberts • family_with_children • gb
10
2026-10-16 • via Nuitee
N
Nagina • family_with_children • gb
4
Pros:

The venue for the wedding and staff were amazing

Cons:

The rooms and facilities. The lack of understanding of allergy to gluten and generally the rooms can be of better quality

2026-10-15 • via Nuitee
E
Egwea • couple • gb
10
2026-10-14 • via Nuitee
A
Alana • solo_traveller • ie
7
2026-10-14 • via Nuitee
C
Chris • solo_traveller • gb
10
If you're staying locally then stay here, it's an excellent hotel
Pros:

The executive rooms are of a very high standard. Clean, large, decorated very nicely and quiet. Very impressive. The staff are all very polite and the breakfast is very good indeed. Lots of hot and cold choices and plenty of juices and tea/coffee.

2026-10-14 • via Nuitee
R
Rose • couple • gb
8
2026-10-13 • via Nuitee
A
Aylin • solo_traveller • gb
5
2026-10-13 • via Nuitee
E
Evans • couple • gb
10
2026-10-12 • via Nuitee
N
Nathan • solo_traveller • gb
7
2026-10-12 • via Nuitee
H
H M • family_with_children • gb
9
Pros:

Very nice..

2026-10-12 • via Nuitee
L
Lee • couple • gb
10
2026-10-11 • via Nuitee
N
nosik • solo_traveller • gb
2
2026-10-10 • via Nuitee
J
Jose Dos Santos • solo_traveller • gb
9
2026-10-09 • via Nuitee
D
David • extended_group • gb
4
There are much better hotels in and around Croydon to choose!
Pros:

The room was relatively clean, though not conducive to my general taste!

Cons:

The room aestetics and decor
The location of the room and mechanisms to get there!
Breakfast was a non event and the quality offered was poor.

2026-10-07 • via Nuitee
J
Josephine • family_with_children • gb
5
2026-10-07 • via Nuitee
S
Sara • couple • gb
10
2026-10-07 • via Nuitee
S
Sophia • solo_traveller • gb
9
2026-10-07 • via Nuitee
G
Grace • solo_traveller • gb
7
Pros:

Great Hotel.

Cons:

Everything.

2026-09-19 • via Nuitee
S
Stewart • solo_traveller • gb
10
SPARKS2D@HEART
Pros:

Staff was people friendly room was on point clean and lovely

Cons:

I like everything breakfast was ok still everything was on point

2026-09-19 • via Nuitee