Grand Sapphire Hotel & Banqueting

Hotels
8.2 (3255 reviews)
45 Imperial Way , Croydon , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Noisy after hours

Categories

Cleanliness
7.7
Some reviews mentioned dirty plates and spots on tablecloths indicating areas for improvement.
Service
8.7
Many reviews highlight friendly and helpful staff, contributing positively to the experience.
Location
8.7
The location is convenient for visitors, making it a plus according to guest comments.
Room Quality
8.2
Rooms are described as clean and comfortable, but there are mentions of being small.
Amenities
8.2
Amenities were generally sufficient, although guests noted some shortcomings in available services.
Value for Money
8.7
Guests consider it good value for the price paid, especially during the Christmas period.
Food and Beverage
6.7
Breakfast received multiple critiques regarding quality and choice, leading to a lower score.
Overall Experience
8.7
Despite some complaints, guests express satisfaction with their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:01

Property Description

Modern Accommodations

Grand Sapphire Hotel & Banqueting offers stylish, air-conditioned rooms with flat-screen TVs and free WiFi. Enjoy the convenience of a private bathroom with complimentary toiletries and a hairdryer.

Convenient Location

Situated just 2.5 miles from East Croydon Station, our hotel provides easy access to transportation hubs. London City Airport and Gatwick Airport are also within a reasonable driving distance, making travel a breeze.

Complimentary Breakfast

Start your day right with our complimentary breakfast box, available during breakfast hours. Savor a morning meal before heading out to explore the vibrant city of Croydon.

Experience comfort and convenience at Grand Sapphire Hotel & Banqueting - book your stay today.

Important information:

For all cash payments personal ID must be presented upon check-in at the hotel. For all corporate bookings, a pre-authorization form is required for their guests to stay. For all leisure clients booking on behalf of someone else, please note that a pre-authorization form is required along with the form of ID to confirm the booking. Please note that parking is available on a first come first serve basis. Parking is prohibited to the following vehicles: Caravans, long wheel base vehicles, tow trucks, car homes, and or any vehicle over 3.5tn.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 3255 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8.7
U
Ursula • couple • gb
9
Got a little worried when we started to head into an industrial area but nothing to worry about. Stayed one night its wa
Pros:

Great staff. Comfortable bed. Room clean if a little tired. Breakfast was good. Good values for money.

Cons:

Parking could be an issue if there was a large celebration.

2026-07-04 • via Nuitee
S
Sam • solo_traveller • gb
4
2026-07-04 • via Nuitee
T
Terry Dakin • solo_traveller • gb
8
2026-07-03 • via Nuitee
O
Ole • solo_traveller • gb
10
Great hotel with everything you need for a comfortable stay
Pros:

The hotel offers large rooms, super clean and the staff are very helpful!
They specialise in curry dishes for the room service which we’re all delicious.

Cons:

N/a

2026-07-03 • via Nuitee
H
Helen • couple • gb
8
The facilities and staff were amazing .
2026-07-03 • via Nuitee
S
simone • solo_traveller • gb
8
Enjoyed
Pros:

Staff were pleasant and accommodating

Cons:

The view

2026-07-03 • via Nuitee
M
Michael • couple • gb
8
Pros:

Friendly staff

2026-07-03 • via Nuitee
P
Phil • solo_traveller • gb
8
Pros:

We had a late check-in, just before midnight and there was no problem at all as 24hr manned front desk.
Room was clean, bed firm, air conditioned, tea/coffee, bottle of water. Shower was good.
Breakfast was basic, but very nice. (I had toast, fried eggs, beans and very nice hash browns)👌🏼
An 11am checkout was nice as well so we didn't need to rush.
Used public transport to get around. Bus stop 1/4 mile away.

Cons:

The hotel is in the middle of an industrial estate..
It just seemed out of place.
Honestly, that was the only downside, but then, it made for a quiet evening.

2026-07-02 • via Nuitee
I
Ion • solo_traveller • gb
9
2026-07-01 • via Nuitee
E
Eric • couple • gb
6
Overpriced
Pros:

Parking
Staff

Cons:

Room
Breakfast

2026-07-01 • via Nuitee
C
claire • solo_traveller • gb
5
Cheap and cheerful
Pros:

Comfy bed

Cons:

No hairdryer originally in room and took two requests to obtain, room very small
Industrial area and window overlooked skip yard which was noisy in morning from 6am

2026-07-01 • via Nuitee
D
David • solo_traveller • gb
6
Very short but acceptable everything was fine including easy parking and believe you me it helped
Pros:

For what I paid it was good value for money. Breakfast is very basic without any tea or coffee. Overall for a short 1 night stay it was fine. Don't expect anything amazing it is what you pay for after all so I can't grumble

Cons:

It is a I have mentioned I got what I paid for so my expectations were not high however coffee or tea for breakfast is always welcome. It was clean and tidy

2026-07-01 • via Nuitee
M
Manson • couple • us
10
DEFINATELY a place to book
Pros:

Very elegant

Cons:

All great

2026-07-01 • via Nuitee
R
Robert • family_with_children • gb
8
2026-07-01 • via Nuitee
S
Steph • family_with_children • gb
7
Good, clean, but a bit noisy.
Pros:

Breakfast was good. Car parking facilities good. Staff were nice. It was clean.

Cons:

Our window wouldn’t close properly and there were loud people hanging out at the front and smoking weed which came into our room. On the second night, there was very loud music playing for a party, which didn’t make for an easy sleep. There was also no decaf tea available anywhere - great for coffee options - but not for people who would like a tea or a hot chocolate.

2026-06-30 • via Nuitee
K
Kinga • couple • gb
10
2026-06-30 • via Nuitee
B
Beatrice • couple • gb
8
Pros:

N/a

Cons:

N/a

2026-06-30 • via Nuitee
R
ROB • couple • gb
7
Ideal for an overnight stop, free parking was good and a nice clean hotel.
Pros:

Location,clean and friendly

Cons:

Bed uncomfortable, breakfast disappointing as not refreshed as most items were missing.

2026-06-30 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-29 • via Nuitee
J
Johnson • solo_traveller • gb
6
2026-06-29 • via Nuitee