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Facilities
Property facilities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Baby safety gates
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in spacious and elegant rooms with city views and complimentary Wi-Fi, just minutes away from Baku's iconic attractions.
Culinary Delights
Savor a light breakfast at the Sapphire’s restaurant and treat yourself to authentic Azerbaijani cuisine in the evenings. Unwind with snacks and beverages at the trendy lounge bar.
Convenient Location
Located in central Baku, our hotel offers easy access to Nizami street, Heydar Aliyev Palace, and Winter Park. With free private parking and nearby public transport options, exploring the city is a breeze.
Experience luxury, convenience, and exceptional service at Sapphire Hotel. Book your stay now for an unforgettable Baku getaway.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 11 years old stay for AZN 30 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for AZN 50 per person per night when using an existing bed.
Children from 7 years old to 12 years old stay for AZN 17.70 per person per stay when using an available extra bed.
People 13 years old and over stay for AZN 35.40 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
One of best hotels in Baku , excellent location , 2 min. walk to nezami street (the heart of baku). many restaurants, cafes, shopping ...... etc.
the next side of the hotel a big street easy going outside or othe parts or the city.
small lobby but warm welcoming from the excellent ; polite & smile staff, (they are chosen correctly - in high level working.
rooms are huge , bathroom too , with nice & clean towels ; high level tualitica amenities in rooms. 2 complimentary bottles of water every day.
breakfast is good (nice fresh items & special azarbeijan food ; eggs & pankace station (don't miss it - the mixed omlette).
big value for small money
Thanks to all staff - see you soon
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to be frankly speaking only i like the location. and everything in the hotel is bad
I arrived at the hotel at 8:30 PM on July 11th with my family after a long and exhausting trip. We were all very tired and looking forward to a comfortable stay. Unfortunately, our experience from the moment we entered the hotel was shockingly bad and absolutely not what you would expect from a 5-star hotel.
Upon arrival, I was surprised to see that there was only one staff member handling everything — check-in, baggage, housekeeping, etc. His name was Abdurahman, and sadly, his behavior was extremely unprofessional and rude.
When I asked him for assistance with our luggage, his response was dismissive and unhelpful. He immediately questioned whether I even had a reservation. I showed him my booking, which was for 2 adults and 2 children, but he claimed it was only for 2 adults. I told him I was willing to pay any extra charges for the kids, but he refused to assist and told me to fix it through the booking platform, which wasn’t possible. After a long and unpleasant discussion — in front of my children, who witnessed his rude tone — he finally allowed me to pay the extra charges at the hotel, something he could have done from the beginning but chose not to.
The lobby was in terrible condition — bags and egg cartons were scattered on the floor. supposed th were for breakfast, which was extremely unhygienic. I also noticed a small room in the lobby with the lights off, and when I asked if my family could sit and rest there while I handled the check-in, he smirked and said it’s only open when the bar is operating.
Once we completed the stressful check-in, we were given a so-called “family suite” that was in very poor condition — dirty, poorly maintained, and even had insects inside. I have taken photos and will be uploading them here and on Google Maps so others are warned about the reality of this place.
Although we had booked to stay from July 11 to 13, we only stayed one night and checked out the next morning because we could not tolerate the condition.
Best hotel, comfortable and very kindly staff , and good position near center and nizami street , and they provide all thing you need, i really spend a very good time in Sapphire hotel. I will not change my this hotel in coming trips, thank you really for everything.Very clean hotel the staff are very friendly and the location excellent and the hotel is reasonably priced.I do recommend it to families and friends
The hotel was very clean, the rooms were spacious and fresh. It is centrally located. The staff upgraded my room for free.
Location is good, parking available, breakfast OK
Staff was very supportive, Wifi was very slow
Very clean and centrally located excellent hotel I recommend it to everyone
Breakfast was very varied.The rooms were very nice, spacious and bright.The check-in was very fast.The staff was very friendly and helpful, I felt at home.Most importantly, they gave me a free upgrade
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Thanks to Abdurrahman. He gave us 2 junior suite rooms
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This is my first time staying here. My friend recommended this hotel to me. We arrived here early. They quickly gave us large and clean rooms. Thanks to everyone
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Thank you reception for the deluxe rooms with balcony
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Only in the center and near from Nizami street
Nothing in the Hotel
Hotel is good and near from Nizami. Rooms is big and They gave us room with balcony. Thanks for hospitality
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In the center and thanks for hospitality
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Good Hotel and near from Nizami
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Good hotel and center
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Good hotel and near from Nizami street
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location is great, Room is clean and big. just need to upgrade the bathroom. balcony was nice, just need to put chair and table please, nazami street is very close. staff were very nice.
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location is great, Room is clean and big. just need to upgrade the bathroom. balcony was nice, just need to put chair and table please, nazami street is very close. staff were very nice.
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This hotel is very well located. There are plenty of places to eat. The room was clean and comfortable and modern. The hotel breakfast was excellent and had many options including vegetarian options. The hotel staff were helpful and friendly. Special mention to the breakfast and reception staff who were attentive and helpful.
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I stayed in this wonderful hotel. The room had all the amenities, a comfortable shower, toiletries, an iron, slippers. Comfortable beds and pillows. Cleaning and water delivery were done every day. Breakfasts (buffet) were delicious, filling and varied. The hotel is located next to the embankment and not far from the metro, so it was very convenient to travel. Many thanks to the hotel staff for our vacation, we liked everything.
Nothing
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