Hilton Garden Inn Dubai, Mall Avenue

Hotels
•
Hilton Worldwide
8.8 (2814 reviews)
22nd St, Al Barsha, Dubai , Dubai , AE
971-4-3070707

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Facilities

Full-service spa
Fitness facilities
Express check-out
Free beach shuttle
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Great location for shopping
Helpful and friendly staff
Well-maintained property
Cons:
Limited breakfast choices
Issues with room cleanliness
Unpleasant experience regarding room management

Categories

Cleanliness
8.4
Complaints about linens suggest a need for improvement.
Service
9.2
General sentiment of helpful staff, especially highlighted by positive experiences.
Location
9
Convenient location near shopping areas, though some mentioned surrounding area not being very inviting.
Room Quality
8.7
Well-maintained properties that meet guest expectations.
Amenities
8.7
Fitness center and pool rated positively.
Value for Money
8.7
Pricing reflects the quality of stay, though some guests expected more from breakfast.
Food and Beverage
8.5
Breakfast choices were critiqued, yet overall dining experiences were positive.
Overall Experience
9.2
Many guests expressed a strong willingness to return, highlighting a memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:45

Property Description

Luxurious Amenities
Indulge in massages and facials at the spa, and take a dip in one of our 2 outdoor swimming pools. Stay active in our fitness center for a rejuvenating experience.

Gourmet Dining
Savor international cuisine at The Garden Grille, or grab a coffee at the cafe. Enjoy a drink at the bar/lounge or opt for 24-hour room service for a cozy night in.

Convenient Location
Explore nearby attractions like Ski Dubai and Mall of the Emirates within walking distance. Take advantage of our complimentary beach shuttle for some sun and sand relaxation.

Ready to experience ultimate luxury and convenience? Book your stay at Hilton Garden Inn Dubai, Mall Avenue today.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 2814 reviews
Cleanliness: 8.4
Service: 9.2
Location: 9
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.5
Overall Experience: 9.2
R
racha • family_with_children • ae
10
Pros:

Everything was perfect

2026-07-04 • via Nuitee
I
Irene • family_with_children • al
8
2026-07-04 • via Nuitee
R
robert dumlao • solo_traveller • ae
1
Pros:

Only the location.

Cons:

​I am extremely disappointed with the rigid and unhelpful service from the manager at this hotel. We booked a room for two adults via Booking.com, but because only the main booker’s name was listed on the confirmation, the managemer flatly refused to let me check in. Instead of helping to resolve a simple administrative issue, he hid behind "hotel policy" with zero flexibility.
​The manager never offered or initiated a single solution. When I grew frustrated and mentioned canceling, he immediately offered to cancel it on the spot even proudly stating it would be "free of charge". It is incredibly poor leadership to turn a guest away rather than solve a basic, common problem. ​Worse part is looking at how this property handles feedback online. There is a clear bias in how reviews are managed because this exact same manager is the one responding to some of the complaints. He is not competent to handle guest issues, yet he is left in charge of auditing his own poor performance. It makes you wonder what kind of connection he has with higher management to be shielded like this, even when he is completely in the wrong. ​It is a real shame because the rest of the staff and service team were actually quite good and pleasant to deal with. Unfortunately, this manager completely overshadows their hard work. We stay at hotels nearby constantly and have never encountered such a total lack of standard hospitality. I will never recommend this place and will never return.

2026-07-04 • via Nuitee
N
Nhu • solo_traveller • us
10
2026-07-04 • via Nuitee
S
Salem • solo_traveller • ae
8
2026-07-03 • via Nuitee
J
Joelle • solo_traveller • lb
5
2026-07-01 • via Nuitee
O
Osamah • couple • sa
10
2026-07-01 • via Nuitee
M
Mohamed • solo_traveller • ae
9
2026-06-30 • via Nuitee
A
Abulan • solo_traveller • ae
10
Happy day😍
Pros:

Verry clean and comfortable

Cons:

Nothing... Àll good

2026-06-29 • via Nuitee
A
Akhter • couple • ae
8
2026-06-28 • via Nuitee
E
ENRIQUE • couple • ae
10
2026-06-28 • via Nuitee
H
Hussain • solo_traveller • ae
10
2026-06-28 • via Nuitee
P
Polaber • solo_traveller • ph
9
Cons:

I paid for the half-board package, but unfortunately the dinner did not meet our expectations. Based on the package we purchased, we expected a better dining experience in terms of quality, variety, and overall service

2026-06-27 • via Nuitee
S
Sultan • solo_traveller • ae
10
2026-06-25 • via Nuitee
F
Farhan • solo_traveller • pk
9
Excellent rooms, location, staff - Will stay again ISA
Pros:

Location
Value
Room
Work chair
Fridge cooling
Quiet room
Wifi speed
prompt service by room cleaning - whenever I requested they came to clean with in 15 minutes.

I have stayed many very High end hotels - never got this quick service. Bonus points for cleaning staff

Cons:

Internet disconnection every 24 hours - I booked for 7 nights - then please ask for re-authentication post 7 days. Not every day.

Very embarrassing situation during two office calls.

Bathroom needs to have a tub

2026-06-24 • via Nuitee
A
ANEEQ • couple • pk
6
good
2026-06-24 • via Nuitee
S
Salman • solo_traveller • pk
9
2026-06-23 • via Nuitee
A
ashraf • couple • eg
9
2026-06-22 • via Nuitee
S
Suzan • couple • in
8
2026-06-22 • via Nuitee
D
Dimuthu • couple • lk
7
Good location & value for money
2026-06-21 • via Nuitee