Kimpton Margot Sydney by IHG

Hotels
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Kimpton Hotels
8.9 (1377 reviews)
339 Pitt Street , Sydney , AU
+61 2 8027 8000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location, close to transport and attractions
Friendly, helpful and accommodating staff
Comfortable, spacious and well-appointed rooms
Clean rooms
Complimentary happy hour (drinks/snacks)
Good lighting and attractive decor
Yoga mat provided in room
Convenient for exploring CBD and events
Cons:
Uncomfortable pillows (mentioned multiple times)
Weak shower pressure and difficulty getting hot water
Limited breakfast options / no buffet / no bakery
Noise overnight (isolated reports)
Towels issue (quality/condition)
Missing personal item and poor handling by hotel

Categories

Cleanliness
9.3375
Rooms repeatedly described as clean, spacious and well appointed; multiple guests explicitly praised cleanliness.
Service
8.7375
Staff frequently described as friendly, helpful and accommodating, but a notable serious complaint about a missing item and poor follow-up reduces this score.
Location
9.7375
Consistently praised as a central CBD location close to Town Hall, transport links and major attractions.
Room Quality
8.4375
Rooms noted as comfortable, well-lit and beautifully decorated, but repeated complaints about uncomfortable pillows, towels and weak shower pressure lower the rating.
Amenities
8.5375
Positive mentions of happy hour, yoga mat and well-appointed rooms; however some guests reported lacking amenities (limited breakfast options, no bakery) or general amenities being lacking.
Value for Money
9.0375
Several guests called it luxury or excellent for its price point; overall perceived as good value despite a few service/amenity shortcomings.
Food and Beverage
8.2375
Complimentary happy hour was appreciated, but breakfast options were described as limited (no buffet/bakery, few child-friendly options), lowering this score.
Overall Experience
9.1375
Overall very positive stays highlighted—great location, lovely rooms and helpful staff—but tempered by service failure (missing item) and some comfort/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations and Amenities

Indulge in the opulence of oversized bathrooms, premium room furnishings, and exquisite Australian amenities. Enjoy complimentary espresso coffee, local teas, and a minibar for a perfect nightcap.

Unique Guest Experiences

Partake in daily rituals like morning herbal teas, explore the city on custom-designed bikes, and mingle at the evening Social Hour. Pets are welcome, ensuring a truly inclusive stay for all guests.

Prime Location and Nearby Attractions

Immerse yourself in Sydney's vibrant CBD, steps away from top shopping, entertainment, and cultural destinations. With easy access to the Art Gallery and Capitol Theatre, your stay at Kimpton Margot Sydney promises convenience and luxury.

Book now to experience the epitome of personalised hospitality at Kimpton Margot Sydney!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express card and a 3% charge when you pay with an Diners Club.

Please note there are intermittent construction works occurring on the building adjacent to Primus Hotel Sydney. For more information please contact the hotel.

Please note for bookings of 10 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Property Video

Guest Reviews

8.9
Based on 1377 reviews
Cleanliness: 9.3375
Service: 8.7375
Location: 9.7375
Room Quality: 8.4375
Amenities: 8.5375
Value for Money: 9.0375
Food and Beverage: 8.2375
Overall Experience: 9.1375
N
Nicholas • solo_traveller • nz
9
Very cool alternative to a corporate hotel
Pros:

Great sized rooms. Felt kind of boutique but I was in Sydney for work

2026-11-07 • via Nuitee
D
Dan • solo_traveller • us
8
Nice hotel, beverage areas very loud.
Pros:

Nice facilities and location

Cons:

Both bars were too loud to enjoy

2026-11-06 • via Nuitee
J
Junyi • couple • au
5
Disappointing from check-in to check-out, with poor communication, service and attention to detail.
Pros:

Great location, but extremely disappointing service and poor attention to detail.

Cons:

Very disappointing experience for a hotel charging nearly $500 per night.

We were offered a Premium King upgrade back in September due to the unavailability of twin beds, with a rollaway bed included in the arrangement. However, we had to remind reception of this offer at check-in before it was honoured. Staff also reassured us at check-in that the rollaway bed would be set up.

Yet when we returned exhausted around 1 am, nothing had been arranged. Reception then told us they needed to check whether the bed would even fit in the room! Despite repeatedly explaining we were staying for only one night, staff suggested arranging it the following day.

We eventually requested an extra quilt, which arrived without proper bedding and even had someone else’s hair on it. We ended up sorting out the bedding ourselves.

Check-in was not greatly handled, with no explanation of our room’s floor or the after-hours key card access. Basic amenities had to be requested separately. The room itself was dated with no view.

At checkout, staff appeared aware of the unresolved bed issue but made no meaningful attempt to address it. There was also no explanation of how the $100 security deposit would be refunded.

Overall, extremely poor communication, questionable hygiene and a complete lack of attention to guests’ needs. Far below expectations for a hotel at this price point.

2026-11-03 • via Nuitee
T
Taylor • family_with_children • gb
10
2026-11-01 • via Nuitee
A
Ali • couple • nz
10
2026-10-28 • via Nuitee
K
Kim • extended_group • au
10
2026-10-28 • via Nuitee
S
Susan • couple • au
10
2026-10-26 • via Nuitee
C
Carol • family_with_children • nz
9
Pros:

Good service, friendly staff. Very comfortable rooms with excellent lighting.

Cons:

Nothing

2026-10-20 • via Nuitee
E
Eleanor • couple • au
10
2026-10-17 • via Nuitee
N
Natasha-Lee • family_with_children • au
10
Pros:

The Kimpton Margot is a stunning hotel and the staff were equally wonderful and kind. The hotel is generous, in a fantastic location, and has all the facilities we needed for a lovely weekend away.

Cons:

Our pillows were uncomfortable.

2026-10-15 • via Nuitee
M
Matthew • couple • hk
10
2026-10-13 • via Nuitee
M
Matthew • couple • hk
10
2026-10-13 • via Nuitee
B
Brittany • couple • au
10
Had the best stay here staff are so accomodating and location is fantastic. Would recommend to others and stay again
Pros:

Gorgeous property exactly as pictured!

2026-10-12 • via Nuitee
E
Emily • couple • au
10
Great hotel
Pros:

Great location, beautiful room, staff were lovely and helpful.

2026-10-12 • via Nuitee
K
Karla • couple • nz
10
Great hotel
Pros:

Great location easy to walk everywhere and town hall station only a few minutes away.

2026-10-11 • via Nuitee
A
Ali • family_with_children • au
5
It was just ok, but it wasn't 5-star stay
Pros:

location was great, it was an the heart of the CBD and close to several parks and museums, with easy access to Opera house, Harbour bridge and Circular Quay. Staff were great and friendly

Cons:

The overall stay wasn't quiet a 5 star we were expecting. The breakfast menu had very limited options, particularly for a 4 year old kid (e.g. no fruit platter or option).

2026-10-11 • via Nuitee
L
Lynda • family_with_children • au
5
Though location and staff wonderful, amenities sadly were lacking.
Pros:

Location

Cons:

We found the pillows awful( uncomfortable) and shower pressure was weak and couldn’t get it past lukewarm temperature.

2026-10-11 • via Nuitee
S
Susan • couple • au
10
Superb CBD Sydney hotel
Pros:

Top quality hotel, great staff,
quiet, clean room. Would highly recommend this CBD accommodation close to Avis car rental, shops and eateries and 3 mins walk from Town hall train station. Easy access from Sydney airport.

Cons:

.

2026-10-10 • via Nuitee
C
Connelly • extended_group • au
10
A charming building with great service.
Pros:

It's a beautiful hotel and excellent for it's price point. We loved the free happy hour - wine and nuts in the bar down stairs. The room was spacious, clean and well appointed. The building has character and is beautiful.

2026-10-08 • via Nuitee
A
Alfredo Jose • family_with_children • co
8
2026-10-07 • via Nuitee