Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Excellent breakfast
Good amenities
Cons:
Cleanliness issues
Small room size
Noise from adjacent rooms

Categories

Cleanliness
8.18
There are mentions of toilet smells in corridors and a mouldy bathroom grout.
Service
9.15
Staff are described as helpful and responsive, with positive remarks about personal interactions.
Location
9.19
The hotel’s location is praised for its convenience, near transport and city attractions.
Room Quality
7.64
Rooms are noted to be small, with some issues reported regarding temperature control.
Amenities
9.17
Positive mentions of spa and general services.
Value for Money
7.63
Comments indicate the price does not match the small room sizes and cleanliness issues.
Food and Beverage
9.18
The breakfast received high praise for quality and freshness.
Overall Experience
8.65
Generally a pleasant experience with noted issues but also many strong positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:06

Property Description

Wellness Centre and Spa
Indulge in relaxation at the wellness centre and spa at Mh Florence Hotel & Spa. Unwind with a rejuvenating massage or pamper yourself with a luxurious treatment.

Bar and Free WiFi
Enjoy a refreshing drink at the hotel's bar while staying connected with complimentary WiFi throughout the property. Whether you're winding down after a day of exploring or catching up on work, the bar and WiFi have you covered.

Convenient Location
Situated just a stone's throw away from Santa Maria Novella Train Station, Mh Florence Hotel & Spa offers easy access to Florence's top attractions. Explore the nearby Santa Maria del Fiore Cathedral and Ponte Vecchio bridge with ease during your stay.

Book now for a memorable stay at Mh Florence Hotel & Spa in the heart of Florence!

Important information:

Please note that the spa is open from Monday until Sunday from 08:00 am to 8.00 pm. Reservation is needed before the check in. Children under 14 years of age are not allowed in the spa.

Pets are allowed until 10 kg with an extra charge of EUR 8 per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 1723 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 9.17
Value for Money: 7.63
Food and Beverage: 9.18
Overall Experience: 8.65
O
Olympia • solo_traveller • es
8
Hotel muy agradable, buena relacion calidad-precio
Pros:

Hotel moderno y con buenas instalaciones. Puedes reservar una hora de spa al día (sauna y yacussi) sin pago extra y tienes incluidas las toallas. La piscina es agradable y también incluye toallas.

Las personas que atienden el desayuno son muy amables y nosotras necesitábamos sin gluten y sin lactosa y nos dieron bastantes opciones para comer y con mucha amabilidad.
El buffet del desayuno es completo y diverso: diversos panes, embutidos, lácteos, fruta variada, mermelada, nutella, zumo natural y también café bueno (no de màquina automática), cereales, huevos y bacon...

Pedimos informacióna recepción antes de llegar por email, y durante el viaje por teléfono en persona y fueron muy amables y pacientes.

Las habitaciones mejor las que dan a la piscina. A nosotros nos tocó una que daba a la calle y no era tan agradable pero correcta igualmente y sin ruido.

Camas cómodas y habitaciones bastante espaciosas.

Cons:

Me hubiera gustado que el baño tuviera ventilación. Aunque no había ningun olor ni humedad.

Alargaría el horario de piscina hasta las 20h.

Es complicado acceder al hotel en coche si no conoces la zona y no quieres meterte en la ZTL. Es importante seguir las indicaciones del hotel. Para acceder hay que entrar por unos metros de via de tranvia y si no lo sabes puedes confundirte.

El hotel está al lado de la estación de tren. Por la noche es una zona concurrida pero parece un poco insegura. Hay que andarse con cuidado pues algunas personas consumen alcohol y tienen actitudes poco agradables.

Pero durante el día sin problema

Pensaba que el centro (Duomo) estaba más cerca. Hay unos 15-20min caminando.

2026-08-21 • via Nuitee
A
albert • family_with_children • fr
8
bon emplacement pour visiter Florence sans transport
Pros:

Bon emplacement de l'hôtel pour visiter Florence à pied ,très bon petit dèj , la piscine même petite, fort appréciée par les fortes chaleurs d'Aout , personnel agréable

Cons:

Chambre Petite pour 3 personnes

2026-08-21 • via Nuitee
M
Maher • family_with_children • it
10
Il soggiorno è stato molto piacevole. Ho apprezzato in particolare la pulizia giornaliera, la camera spaziosa e conforte
Pros:

Mi sono piaciuti molto i servizi della struttura, in particolare la jacuzzi e la piscina, che hanno reso il soggiorno davvero piacevole e rilassante. Anche la camera era molto comoda e confortevole. Ho apprezzato molto anche la disponibilità della culla per la mia bimba, un dettaglio davvero importante per noi.

Cons:

L’unico aspetto che non mi è piaciuto è stata la pulizia dell’acqua della jacuzzi, che purtroppo non era molto pulita. Spero che questo aspetto possa essere migliorato, perché per il resto siamo stati molto bene.

2026-08-19 • via Nuitee
A
ANSTETT • solo_traveller • fr
8
2026-08-18 • via Nuitee
P
Pascual • solo_traveller • es
10
2026-08-18 • via Nuitee
I
Ian • couple • gb
10
2026-08-17 • via Nuitee
L
Lynn • extended_group • gb
9
Pros:

Clean, good breakfast.

Cons:

Staff could have been more helpful and informative. Not enough information about booking times for spa. Kiosk closed at lunchtime. Smoking allowed around the pool.

2026-08-17 • via Nuitee
J
Jessy • solo_traveller • be
10
Pros:

Parfait

2026-08-17 • via Nuitee
M
Mallory • couple • ca
8
Close to the train station and very accommodating! Would stay again
Pros:

The front desk staff was very accommodating and friendly she helped us secure an early check in and couldn’t have done more for us! Very happy with the customer service! The pool and facilities were splendid

Cons:

There wasn’t enough pool loungers for the hotel guests!

2026-08-16 • via Nuitee
L
Lynis • couple • gb
9
Breakfast was the only negative, fantastic hotel
Pros:

Hotel facilities, room, staff and location all fantastic. Would recommend to others

Cons:

Although it was good, eggs were warm, microwave to heat up would be recommended. To get a cup of tea, you have to boil kettle, would be beneficial to have urn with boiling water available

2026-08-16 • via Nuitee
J
John • solo_traveller • gb
9
2026-08-14 • via Nuitee
C
Casandra • couple • fi
9
2026-08-13 • via Nuitee
D
Dimitri • couple • ch
8
Pros:

Great SPA facilities and good security. Parking is practicable and easily accessed.

2026-08-13 • via Nuitee
A
ANN • couple • us
10
Beautiful with amenities and services
Pros:

Professional services and nice and clean facilities

Cons:

Elevator not easy to go up and down

2026-08-12 • via Nuitee
Y
Yves • couple • fr
6
2026-08-11 • via Nuitee
P
Peggy • extended_group • fr
8
Bon hôtel pour visister Florence
Pros:

Piscine agréable ainsi que les chambres. Tout à proximité

Cons:

Le personnel pas très accueillant

2026-08-09 • via Nuitee
S
Sara • family_with_children • it
9
2026-08-09 • via Nuitee
S
Slavomír • family_with_children • sk
9
2026-08-09 • via Nuitee
J
Jürgen • extended_group • be
10
2026-08-09 • via Nuitee
S
sakina • family_with_children • gb
8
2026-08-09 • via Nuitee