Rahat Palace Hotel

Hotels
8.6 (1834 reviews)
Akademik Satpaev Avenue 29/6 , Almaty , kz
+7 7272 50 12 34

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and modern rooms
Cons:
Basic breakfast options
Average food quality

Categories

Cleanliness
8.56
Clean and tidy rooms were highlighted positively in the reviews.
Service
8.83
Attentive staff and friendly service were frequently mentioned positively.
Location
8.77
Centrally located and in a beautiful neighborhood, making it highly rated.
Room Quality
8.62
Modern and comfortable rooms with positive remarks in reviews.
Amenities
8.65
Well-maintained pool and spa facilities received positive comments.
Value for Money
8.51
Great value compared to other five-star hotels in the area.
Food and Beverage
8.26
Breakfast was considered basic and food average in some reviews.
Overall Experience
8.63
Overall positive experiences reported, highlighting satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:45

Property Description

Luxurious Accommodation with Panoramic Views
Experience the epitome of luxury at Rahat Palace Hotel, where every room offers stunning panoramic views of the city or the majestic Alatau Mountains. Indulge in the classic furnishings, cable TV, and minibar available in each room, complete with a private balcony for the perfect relaxation spot.

Dining Excellence and Exotic Cocktails
Satisfy your culinary cravings at the Dzhambul Restaurant and the Grill Restaurant, offering a delightful array of international and Kazakhstani dishes. Unwind with exotic cocktails at the stylish Yourt Bar & Lounge or enjoy the outdoor summer beer garden for a refreshing experience.

Relaxation and Wellness Retreat
Pamper yourself at the spa center with a rejuvenating massage or take a dip in the heated indoor pool. Stay active at the well-equipped gym, unwind in the hot tub, or detox in the sauna for the ultimate relaxation experience.

Book your stay now at Rahat Palace Hotel and elevate your Almaty experience to new heights!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.6
Based on 1834 reviews
Cleanliness: 8.56
Service: 8.83
Location: 8.77
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.26
Overall Experience: 8.63
A
Alexander • couple • ru
10
2026-08-15 • via Nuitee
Витас Аугустайтис • solo_traveller • kz
10
2026-08-14 • via Nuitee
Витас Аугустайтис • solo_traveller • kz
10
2026-08-14 • via Nuitee
Витас Аугустайтис • solo_traveller • kz
10
2026-08-14 • via Nuitee
T
Torben Nøies • couple • dk
8
Godt hotel, beliggenheden lidt central, men alt i alt helt ok.
Pros:

Meget rent, pæne store værelser, smukt hotel.

Cons:

Engelskkundskaberne hos en del af personalet var meget ringe.

2026-08-13 • via Nuitee
A
Ainura • couple • kz
10
2026-08-11 • via Nuitee
S
SpaceJeX • solo_traveller • kz
10
2026-08-11 • via Nuitee
Y
Yana • family_with_children • kz
10
Вкусный завтрак, чистые, уютные номера .
Pros:

Отличное расположение. Хорошая зона спа и бассейн. Отличный завтрак.

Cons:

В раздевалке спа было грязно, на полу лежали волосы и грязное белье.

2026-08-09 • via Nuitee
A
Azariya_86 • solo_traveller • ru
10
2026-08-06 • via Nuitee
S
Samir • couple • ge
9
2026-08-06 • via Nuitee
F
Fabio • solo_traveller • it
10
2026-08-05 • via Nuitee
A
Afzal • solo_traveller • uz
7
2026-08-03 • via Nuitee
V
Volodymyr • solo_traveller • ua
8
2026-08-03 • via Nuitee
A
Aisha • solo_traveller • qa
8
2026-07-23 • via Nuitee
K
karneya • extended_group • ru
3
Pros:

просмотр матча по футболу на летней веранде

Cons:

Желание администрации при заселении предоставить номер более низкой категории, чем был предоплачен
Старая мебель в номере

2026-07-23 • via Nuitee
A
andrez314 • Solo travel • London, England
10
recommended!
Pros:

Good location, very big and comfortable hotel.
Friendly and professional staff, thank you!
Good restaurant. Wide selection for breakfast.
I would come back!

2026-07-21 • via Tripadvisor
A
Ahmed • family_with_children • kw
10
overall, the hotel is very good
Pros:

Everything is perfect, especially after the rooms were renovated. Have been staying more than 4 times.

Cons:

The only problem was with the AC on our latest stay, it was very hot in the room. Technicians came 2 times, said it was working well, but it was still hot. This should be fixed, especially when it's hot outside.

2026-07-21 • via Nuitee
K
Kairat • couple • kz
10
2026-07-21 • via Nuitee
Z
Zemfira • family_with_children • kg
8
2026-07-20 • via Nuitee
N
Nazira • family_with_children • kz
1
Discrimination Against Mothers with Sons / Дискриминация матерей с сыновьями
Pros:

-

Cons:

We stayed at this hotel to celebrate my son’s 8th birthday, but unfortunately the experience was ruined. At the spa pool, I was denied the possibility to change my child in the women’s changing room. According to the hotel’s rules, children under 4 years old may enter with their mothers, but from the age of 5 they must either remain wet in the corridor or go alone into the men’s changing room.
On that day, the temperature in Almaty was 40 degrees and the pool area was extremely crowded. Leaving my son alone in the corridor was unsafe and sending an 8-year-old boy alone into a men’s changing room full of adult men is unacceptable. When I asked staff about responsibility for my child’s safety, they replied that they take no responsibility. My emotional complaint at the reception was simply ignored.
For a hotel that positions itself as 5-star, the lack of basic human care and solutions for family guests is unacceptable. It would be very easy to solve this problem by creating separate children’s changing rooms. Alternatively, there should be a nanny or staff member to assist children or at least a separate family room for such cases. Otherwise, this policy is clear discrimination against mothers with sons. It is very disappointing that our celebration was overshadowed by such treatment.

Мы остановились в этом отеле, чтобы отпраздновать день рождения моего сына 8 лет. К сожалению, впечатления оказались испорчены. В спа-бассейне мне отказали в возможности переодеть ребёнка в женской раздевалке. По правилам, дети до 4 лет могут зайти с мамой, а начиная с 5 лет — либо остаются мокрыми в коридоре, либо идут в мужскую раздевалку.
В тот день в Алматы была жара 40 градусов, внутри бассейна было очень много людей. Оставить ребёнка одного в коридоре небезопасно, а отправить восьмилетнего мальчика одного в мужскую раздевалку, где полно взрослых мужчин, я не считаю приемлемым. На вопрос о безопасности моего ребёнка сотрудники ответили, что ответственности не несут.

2026-07-19 • via Nuitee