Hotel Plaza

Hotels
8.5 (1117 reviews)
Sándalo 1 Bajo , Cuenca , es

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Good Location
Value for Money
Cons:
Room Size
Thin Walls
Limited Amenities

Categories

Cleanliness
8.78
Many reviews praised the cleanliness and noted everything was clean, but a few mentioned walls being thin.
Service
9.05
Extensive positive feedback on attentive and friendly service from staff, particularly Flora.
Location
8.59
Guests appreciated the hotel’s location being close to amenities and not in crowded areas.
Room Quality
7.84
Some rooms were described as small and lacking natural light, leading to lower sentiment.
Amenities
8.07
Basic amenities were mentioned; however, some missed having certain features like hairdryers.
Value for Money
8.53
The majority of reviews indicate good value for money, with several mentioning 'worth it' for the price.
Food and Beverage
8.58
No specific mentions of food service, assumed to be standard quality for this hotel tier.
Overall Experience
8.55
Overall positive experiences noted, with many recommending the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Charming Rooms with African Decor

Hotel Plaza, just 1.5 km from Cuenca’s Old Town, offers charming rooms with wooden beam ceilings and African decorative items. The air-conditioned rooms provide a cozy atmosphere for a relaxing stay.

Convenient Location and Amenities

Situated near the train station, Hotel Plaza provides easy access to explore the historic center of Cuenca, a UNESCO World Heritage Site. Additionally, guests can enjoy the nearby park with a children's playground and various dining options within walking distance.

Bar-Restaurant and Free Wi-Fi

Unwind at the hotel's bar-restaurant after a day of sightseeing or stay connected with complimentary Wi-Fi. With a welcoming ambiance and essential amenities, Hotel Plaza is the perfect choice for your stay in Cuenca.

Book your stay at Hotel Plaza now for a delightful experience in Cuenca!

Important information:

-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.

-The check-in hours are:

*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.
**We are closed on Sunday afternoons, it's only open from 10 a.m. to 2 p.m.

Check-in will be conducted by phone, following prior notification to the hotel.

-Final cleaning fee is included.

Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1117 reviews
Cleanliness: 8.78
Service: 9.05
Location: 8.59
Room Quality: 7.84
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
A
ARANZAZU • solo_traveller • es
5
2026-05-21 • via Nuitee
R
Roca Clemente • solo_traveller • es
10
Pros:

El personal muy atento y agradable!!

Cons:

No es que no me gustara, no estaba acostumbrado a ese colchón y me acabo doliendo las lumbares. La luz del baño demasiado potente, si tu pareja se levanta de madrugada o yo para ir al baño, deslumbra y lo despiertas

2026-05-21 • via Nuitee
A
Ana Paula Do Carmo • solo_traveller • br
8
Pros:

A localizacao

2026-05-21 • via Nuitee
J
juan xerez • solo_traveller • es
8
Pros:

El personal,muy amable y servicial

Cons:

Haría falta un lugar más espacioso (u otro)para las maletas, y que se oye cualquier cosa que se haga o diga en el resto de las habitaciones

2026-05-19 • via Nuitee
D
David • extended_group • es
8
Todo ok
Pros:

Todo ok

Cons:

Nada

2026-05-18 • via Nuitee
L
Luis Miguel • extended_group • es
8
Pros:

tiene una ubicación excelente. El personal de una extraordinaria amabilidad y limpieza perfecta.

Cons:

Quizás los colchones y amohadas podrían mejorar.

2026-05-18 • via Nuitee
P
Pedro • solo_traveller • es
10
2026-05-18 • via Nuitee
J
JOSE CARLOS • solo_traveller • es
8
2026-05-18 • via Nuitee
C
Cristina • solo_traveller • es
10
2026-05-17 • via Nuitee
A
Albavlc • family_with_children • es
9
2026-05-16 • via Nuitee
S
silvia • solo_traveller • es
7
2026-05-13 • via Nuitee
M
Miriam • solo_traveller • es
9
Pros:

Lo mejor sin duda fue el trato recibido por parte de Flora. Una mujer encantadora y con muy buenas recomendaciones sobre la ciudad.

2026-05-04 • via Nuitee
C
Carmen Maria • family_with_children • es
7
Hotel sencillo con anfitriona maravillosa
Pros:

La amabilidad y la información magnífica que presta la dirección del hotel

Cons:

La ubicación y la tenue iluminación del hotel

2026-05-03 • via Nuitee
M
Miguel Angel • solo_traveller • es
10
Pros:

Todo genial

Cons:

Todo

2026-05-03 • via Nuitee
B
Beatriz • solo_traveller • es
10
Pros:

El trato de Flora. La decoración de cada habitación

2026-05-02 • via Nuitee
G
Gil • solo_traveller • es
10
2026-05-01 • via Nuitee
• family_with_children • es
7
2026-04-29 • via Nuitee
F
FERNANDO • family_with_children • es
9
2026-04-26 • via Nuitee
F
francisco javier • couple • es
9
2026-04-26 • via Nuitee
Y
Yara • solo_traveller • es
7
2026-04-24 • via Nuitee