Hotel Plaza

Hotels
8.5 (1149 reviews)
Sándalo 1 Bajo , Cuenca , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Hiking
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Good Location
Value for Money
Cons:
Room Size
Thin Walls
Limited Amenities

Categories

Cleanliness
8.78
Many reviews praised the cleanliness and noted everything was clean, but a few mentioned walls being thin.
Service
9.05
Extensive positive feedback on attentive and friendly service from staff, particularly Flora.
Location
8.59
Guests appreciated the hotel’s location being close to amenities and not in crowded areas.
Room Quality
7.84
Some rooms were described as small and lacking natural light, leading to lower sentiment.
Amenities
8.07
Basic amenities were mentioned; however, some missed having certain features like hairdryers.
Value for Money
8.53
The majority of reviews indicate good value for money, with several mentioning 'worth it' for the price.
Food and Beverage
8.58
No specific mentions of food service, assumed to be standard quality for this hotel tier.
Overall Experience
8.55
Overall positive experiences noted, with many recommending the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Charming Rooms with African Decor

Hotel Plaza, just 1.5 km from Cuenca’s Old Town, offers charming rooms with wooden beam ceilings and African decorative items. The air-conditioned rooms provide a cozy atmosphere for a relaxing stay.

Convenient Location and Amenities

Situated near the train station, Hotel Plaza provides easy access to explore the historic center of Cuenca, a UNESCO World Heritage Site. Additionally, guests can enjoy the nearby park with a children's playground and various dining options within walking distance.

Bar-Restaurant and Free Wi-Fi

Unwind at the hotel's bar-restaurant after a day of sightseeing or stay connected with complimentary Wi-Fi. With a welcoming ambiance and essential amenities, Hotel Plaza is the perfect choice for your stay in Cuenca.

Book your stay at Hotel Plaza now for a delightful experience in Cuenca!

Important information:

-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.

-The check-in hours are:

*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.
**We are closed on Sunday afternoons, it's only open from 10 a.m. to 2 p.m.

Check-in will be conducted by phone, following prior notification to the hotel.

-Final cleaning fee is included.

Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1149 reviews
Cleanliness: 8.78
Service: 9.05
Location: 8.59
Room Quality: 7.84
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
J
José Enrique • solo_traveller • es
7
2026-07-20 • via Nuitee
F
Francisco Manuel • extended_group • es
10
2026-07-17 • via Nuitee
F
Francesco PALOMBO • couple • br
7
Uma opção boa para curto período.
Pros:

A localização era boa.
A recepção foi gentil.

Cons:

Não tenho queixas.

2026-07-14 • via Nuitee
V
Verónica • solo_traveller • es
10
2026-07-14 • via Nuitee
C
carmen • couple • es
8
2026-07-13 • via Nuitee
M
manuel • solo_traveller • es
5
Pros:

La amabilidad de la chica que nos atendió. Creo que se llamaba Ariadna y es venezolana

Cons:

Lo alejado del centro histórico de Cuenca. Una media hora larga caminando

2026-07-12 • via Nuitee
C
Chari • solo_traveller • es
8
2026-07-10 • via Nuitee
M
M.Amparo • solo_traveller • es
10
2026-07-09 • via Nuitee
L
Latorre Martínez • solo_traveller • es
10
Hotel Cuenca es una gran elección
Pros:

El alojamiento es muy cómodo, limpio y la atención muy buena

2026-07-07 • via Nuitee
L
Latorre Martínez • solo_traveller • es
10
El Hotel Plaza es un lugar en donde descansar plácidamente en una ciudad encantada como es CUENCA
Pros:

Todo estaba muy limpio...
El personal muy agradable y solicito...
La estancia fue una experiencia fantástica...
Recomiendo este Hotel Plaza a amigos y familiares...
Perfecta ubicación...
Y el BAR el Gato o ...
Dónde también admiten mascotas 🐕...
Y el cocinero es excepcional y el trato como en Hotel es cálido y familiar...
Visitar Cuenca es una decisión estupenda...

Cons:

Todo estuvo muy bien

2026-07-07 • via Nuitee
M
Miriam • couple • es
7
Bien.
Pros:

Fácil aparcamiento. Permiten perros.

Cons:

Limpieza regular. Colilla debajo de la cama.

2026-07-06 • via Nuitee
J
Jorge1266 • couple • es
7
Pros:

Bien ubicado. Información turística detallada

Cons:

Poca iluminación

2026-06-29 • via Nuitee
E
Emilio • solo_traveller • es
9
Buen servicio del personal , habitación muy limpia, hotel céntrico y muy bien conectado
Pros:

limpieza

Cons:

mobiliario

2026-06-24 • via Nuitee
S
SARA • solo_traveller • es
9
perfecto, agradable y un personal atento
2026-06-24 • via Nuitee
R
rubio • solo_traveller • es
8
2026-06-20 • via Nuitee
F
Fernando • family_with_children • es
9
2026-06-17 • via Nuitee
C
Cejudo • family_with_children • es
10
2026-06-17 • via Nuitee
M
mamen • solo_traveller • es
10
Pros:

Muy buena relación calidad precio y todo el personal súper agradable

Cons:

Nady

2026-06-16 • via Nuitee
A
Antonio • solo_traveller • es
8
Hotel perfecto para una escapada
Pros:

Ubicado en la zona nueva, sin problemas de aparcamiento. Parada de bus cerca y a 10 min de la zona de comercial y restauración.

Cons:

Quizá porque nuestra habitación estaba cerca de entrada, da la impresión de que las habitaciones tienen poco aislamiento sonoro.

2026-06-14 • via Nuitee
M
MARIA CRUZ • family_with_children • es
8
Pros:

El personal que nos recibió muy agradable

2026-06-13 • via Nuitee