Franschhoek Boutique Hotel

This wasn’t our original hotel but due to power issues we were moved here .
Staff went above and beyond to help us bearing in mind they weren’t expecting us!!
Room was a little cold but there was a log fire if you needed it.
Breakfast was fine freshly cooked items and a buffet.
Car park is under hotel and there are 3 flights of stairs to reception but if you walk around to back of restaurant Allora there is a slope which brings you the square where hotel is situated
Also if you are doing the Wine tram there is a shuttle from the hotel.

We recently stayed for 3 night in this gorgeous hotel and loved the perfect location and friendliness of all the staff. We arrived before check in time but were made to feel very welcome & our room was ready for us. We loved the real fire that we instantly lit! And enjoyed views of the mountains all around us. The breakfast was lovely and very accommodating to me having celiac disease- which they took very seriously and provided me with lots of choice & delicious food. There were lots of amazing restaurants within easy walking distance and the adjoining Italian restaurant at the front of the courtyard was very good & convenient on the day it rained hard! The hotel is in a fantastic location to explore the lovely high street & to get the wine tram to all the amazing vineyards so close. I would totally recommend this boutique hotel to anyone visiting Franschhoek and thank everyone for our stay.

We stayed here for 3 nights as part of a trip to a wedding nearby. The property is well located in the center of the town and within walking distance of restaurants, bars and shops, all with beautiful mountain views. The car park is secure and easy.

The reasons for the average score:
1. The website photos are great but don’t reflect the reality of a property that’s effectively a B&B motel. It’s always risky to over promise and underdeliver.
2. As others have said, breakfast is decidedly average. I’ve never had eggs Benedict on a potato hash brown rather than a muffin before but hey ho! The juice is cheap and sugary and the jam wasn’t local. A boutique hotel would normally focus on this sort of detail. We had paid for breakfast but just had it once.
3. There is no restaurant or evening bar, both things I’d expect in a proper hotel but there are two very close by.
4. The room was bizarre: there’s a wood burner but no chairs to sit on beside it! There was a kitchenette but no dining table, just a desk with one chair. Does the other guest sit on the floor or eats in bed?
5. The property is extremely difficult for those with mobility difficulties: there’s no lift (but a lot of stairs) to the upper level rooms; the shower tray is lethal with a very slippery surface, no grab rails and no anti slip mat.
6. As others have said, most hotels replenish mineral water daily but not this one.

I wouldn’t choose to return.

This hotel is perfectly situated in the heart of Franschhoek, making restaurants, shops and wine tram easily accessible. Breakfast was good, bedroom was very comfortable. We were very impressed by the friendly, helpful staff who definitely made this hotel a stand out for us. Would certainly visit again.

Superb location, right in the heart of Franschhoek close to lots of restaurants. A 10 minute walk to the wine tram. Excellent secure parking.
However a couple of points that prevented a 5* rating. The breakfast is adequate but not great. In the room there was just one complimentary bottle of water provided with additional bottles charged at ZAR 60. On our final night at around 12.30 am the fire alarm kept going on and off for nearly 30 minutes. No explanation or apology provided.

Located just behind the main street in Franschhoek its perfecf for restaurants, bars and the Wine Tram. The latter being a 10 minute walk or you can pick up a shuttle from behind the hotel.
There has been a number of hill fires in the area which impacted power supply to the hotel and indeed many restaurants but the staff worked hard overcome many of the issues.
A great place to stay in Franschhoek

Great location, right in the heart of Franschhoek, with very tastful rooms. We were on the first floor & the views were fabulous. Hotel staff, all ladies, were very helpful & friendly. We were celebrating 2 birthdays & they decorated the rooms & bought cakes organised by our travel agent. Breakfast was included & consisted of a very nice buffet along with a dish that you could order.
If you're doing the wine tram (a must) the shuttle stops in the carpark of the hotel, very useful.

Excellent safe location and friendly staff. Rooms are a bit tired and ours had a strong smell of drains but a beautiful view of a jacaranda in full bloom. Breakfast adequate although coffee could have been more free flowing and having to preorder the night before for time and content was a surprise. We were with a small tour group and the meal in the attached restaurant was excellent.

A wonderful time at Franschoek Boutique Hotel.
Beautifully furnished, crisp linen and most friendly healthy staff. Gorgeous views and so central to the town. Waking distance from all great restaurants

We arrived a little early but were warmly welcomed and taken to our room.
The rooms are really well designed and are extremely comfortable.
There is a lovely little fireplace in the room for the cold winter nights.
The hotel is perfectly situated which enabled us to walk to the many restaurants in town.
The breakfast was delicious.
The staff are very friendly and knowledgeable of the area.
We will certainly return!

Wonderful, welcoming staff and perfect spot for our winter night away. Fireplaces in the lounge/dining area and bedrooms. Comfortable beds, lovely views and good breakfast.

Extremely friendly staff who were so helpful with all our questions and made local recommendations for us which were great.
Room was clean and the views were gorgeous. We didn’t try the breakfast so can’t comment on this but read the menu and it sounded great.
Fantastic location to walk to shops and restaurants
And there is also a free shuttle to get to the wine tram. Highly recommend we hope to return one day.

The only slight negative about the stay was that we came to check-in (having previously dropped our bags off) at about 7pm, to be met by confusion and the hotel being almost closed for the night, which was a bit disconcerting. However the room and the setting is fantastic, with the decor and the additions in the room all adding to a lovely experience. Breakfast and the service there was also very good.

Strategically located in the town center of Franschhoek and cosy room with a fireplace and ceiling fan. These are probably the only good things I can say about the hotel. The rest are just average or below. Despite our 2 pax 2-night stay, the policy of the hotel is only providing 1 bottle of drinking water of about 600ml. I had to ask the staff for a refill on the 2nd day which was declined initially but offered after about an hour or so - presumably the staff on duty need clearence from the management. It's just mean. Other not so nice experiences - puddle of continuously soaking wet fake grass to cross from the reception lobby to the rooms, brown rust like residure in the kettle (to be fair, the staff did help clean it spotless after I complaint), cheap plastic wine opener that broke upon first use, confusing signage with flights of stairs to climb - arriving first time, it's a real challenge dragging a big suitcase around to locate the reception looking for assistance, balcony door that only open one side, bathroom sliding partition that looks like it can be open fully but stuck halfway... it's a property that has great potential but not really feel like it's worth what we have paid for.

It would be helpful to have instructions for the fireplace, and the waffles were not as fluffy as the menu described.

The room was lovely, and the bed was exceptionally comfortable. Everything we needed was provided. It was a truly wonderful place. We thoroughly enjoyed our stay, and the staff were extremely friendly and helpful.

The rooms are lovely and reception staff are very pleasant and helpful. Unfortunately we arrived during a thunderstorm so I don't think we experienced the full ambiance. Breakfast was excellent and the hotel is in a great central location. Very secure car park.

Great little hotel right in the heart of Franshoek. Very convenient for all the many local shops bars and restaurants. Nice comfortable room albeit in a ‘motel style layout.

Very friendly and helpful staff. Rooms were spotlessly clean and had everything that you need. Breakfast was simple but good quality.

The location of this hotel is perfect. It’s in walking distance to many cool shops and restaurants. The rooms and facilities are very nice and spotlessly clean. Service is excellent. The breakfast is wonderful! Try the eggs benedict. I would rate the hotel as a 4 star..

Great place to stay if visiting Franschhoek. It had off street parking and is located in the centre of the main part of Franschhoek. Room was very clean and spacious.

The Hotel had stunning Mountain views across the Valley . It is situated in the heart if Franschhoek just outside the Wine Tram Kiosk
We were looked after extremely well , they carried out cases to our room and we were delighted with how comfortable and facilities in the room.
The breakfast was delicious and we would highly recommend it.
The General Manager supported us brilliantly when our concerns which arose over the Heathrow Airport closure and liaised with Trail finders to ensure we were not left stranded
We would like to thank her team for their excellent service and warm welcome.