Hotel Santika Premiere ICE - BSD City

Hotels
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Santika Premiere
Jl. BSD Grand Boulevard, BSD City , Serpong , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent and attentive staff (many named individuals praised)
Prime location next to ICE BSD/convention center
Very good breakfast and restaurant
Comfortable beds and well-designed rooms
Rooftop pool and pleasant dining atmosphere
Cons:
Some maintenance issues (old feel, shower water leakage, broken irons)
Occasional noise from nearby traffic
Strict checkout rules reported
Inconsistent toiletry refill practice (same liquid used in bottles)

Categories

Cleanliness
7
Multiple reviews praise cleanliness ("Cleanliness tip top", rooms kept clean), though one guest criticized the hotel as poorly maintained compared to higher-tier hotels.
Service
9
Repeated strong positive mentions of helpful, friendly staff by name (Aryo, Kiki, Fifi, Fonzo, Rizal, etc.), fast responses and excellent hospitality.
Location
8.8
Consistently praised for being adjacent to ICE BSD and ideal for convention attendees; limited nearby dining/services beyond the convention area noted as a drawback.
Room Quality
6.9
Rooms described as comfortable with good beds and modern bathrooms by many guests, but some maintenance issues reported (old property feel for some, shower area needs better protection).
Amenities
7.2
Rooftop pool and dining area positively mentioned and overall amenities considered good, though some amenities (irons/ironing boards) reported broken and toiletry refill practices criticized.
Value for Money
7.4
Several guests call it good value ("worth every cents", good for convention stays), while at least one guest felt it underperformed relative to higher-star expectations.
Food and Beverage
8.3
Breakfast repeatedly praised (varied buffet, egg station, croissants) and restaurant food/service singled out positively by multiple guests.
Overall Experience
7.8
Generally positive overall experience with many recommendations, excellent service and breakfast, tempered by occasional noise, strict checkout rules and some maintenance concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-04 15:01

Property Description

Convenient Location
Hotel Santika Premiere ICE - BSD City is strategically situated near popular attractions like AEON Mall and Indonesia Convention Exhibition, making it an ideal choice for both leisure and business travelers.

Modern Amenities
The hotel offers modern air-conditioned rooms with flat-screen cable TVs, minibars, and complimentary WiFi access, ensuring a comfortable stay for guests. The city view from the rooms adds an extra touch of luxury to the experience.

Excellent Services
Guests can enjoy a range of services including a relaxing massage, 24-hour front desk assistance, airport transfers, and a variety of dining options at the on-site restaurant. The hotel's extensive meeting facilities and complimentary parking privileges make it a top choice for events and gatherings.

Book your stay at Hotel Santika Premiere ICE - BSD City now for a memorable and convenient experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

Cleanliness: 7
Service: 9
Location: 8.8
Room Quality: 6.9
Amenities: 7.2
Value for Money: 7.4
Food and Beverage: 8.3
Overall Experience: 7.8
L
Lucia • solo_traveller • hk
6
just ok. 1 night is enough
Pros:

bed is good & comfy. staff is very friendly

Cons:

room amenities & facilities are basic. breakfast quality is bad

2026-08-23 • via Nuitee
J
Jeji • solo_traveller • id
10
2026-07-20 • via Nuitee
A
Antonio • extended_group • au
2
Pros:

The location is great, Directly in front of the expo.

Cons:

The facilities are very ordinary. The bathrooms showers are dirty and covered in mould. Hygiene is definitely a big cons of this hotel. I would not go back to this hotel next year.

2026-07-14 • via Nuitee
P
P Prasetya • solo_traveller • id
8
Comfortable stay for work
Pros:

Good location. Comfortable room. Breakfast was also nice with many options.

Cons:

My room was close to the road so I was hearing the sound of cars and motorcycles from your room every night.

2026-07-08 • via Nuitee
E
Elham • solo_traveller • jo
7
2026-06-30 • via Nuitee
C
Charles • couple • ca
9
Great place for business travelers in BSD City.
Pros:

Hotel is great for business and leisure in BSD City. Wonderful And knowledgeable concierge team (thanks Suherdi!) and good breakfast to start your day well. Rooms fine for business travelers, fairly big and comfortable.

Cons:

Nothing, really liked the stay for conference and some sightseeing. Returning customer

2026-06-29 • via Nuitee
C
Charles • couple • ca
9
Great place for business travelers when booked for ICE events in BSD City
Pros:

It is a great conference hotel for events in ICE BSD City in a very prepared setting for busy conference participants. Service is quick and efficient, appropriate rooms, and great breakfast service. Special shoutout to their concierge service that attend to all requests.

Cons:

Nothing, I think everything went well. Staying here again.

2026-06-26 • via Nuitee
E
Enna • solo_traveller • my
8
I stayed at Santika to attend Amazing You training. Had a good and comfortable stay here.
Pros:

room is spacious and clean. massage service can be called to the room. Otherwise. The bellboy was also helpful and friendly, helped me to find solution for my Grab

Cons:

if can have a small and bigger kareoke room will be great for guests.

2026-06-26 • via Nuitee
H
Honglian • solo_traveller • de
4
2026-06-19 • via Nuitee
L
Lawrence • solo_traveller • my
10
2026-06-15 • via Nuitee
Z
zahidaha2026 • Family
10
staycation
Pros:

kamarnya enakk sarapannya juga enak good choice to choose this hotel to stay for a long time, thanks to ka aryo too for being kind to us

2026-05-28 • via Tripadvisor
R
remmb2026 • Family
10
Holiday
Pros:

im from spore, holiday with family, my first stay in Santika hotel, very cosy n friendly staff.. with staff name Aryo.

2026-05-26 • via Tripadvisor
P
Pearl • family_with_children • tw
5
2026-05-26 • via Nuitee
Y
Yuukisatoru • solo_traveller • my
10
Great stay
Pros:

The staff is helpful, fast response and the breakfast is very good

Cons:

Some of the ironing board and iron that we borrowed doesn't really work and some of the iron has exposed wires which can be dangerous.

2026-05-22 • via Nuitee
I
Istiqomah • solo_traveller • id
10
2026-05-18 • via Nuitee
Y
Yuen • solo_traveller • my
10
Pros:

Service 10/10 best

2026-05-18 • via Nuitee
C
Curious32753262232 • Friends getaway
10
comifuro
Pros:

Location wise suitable for me to go to Comifuro Convention, atmosphere really chill like cafe vibes. Room really comfortable.. really worth every cents value. Cleanliness tip top. Noise level also best privacy. Service can ask if you need lastly the best amenities, service with mba fifi at restaurants mandalika

2026-05-17 • via Tripadvisor
S
Safari18755751660 • Friends getaway
10
Excellent
Pros:

Breakfast so yummy, I like all food. I'm coming from comics exhibition ice bsd. Restaurant comfy, and the service excellent with fifi as Restaurant. Thank youu

2026-05-16 • via Tripadvisor
S
Susan • extended_group • kr
7
2026-05-14 • via Nuitee
A
April • couple • id
7
Cons:

Noisy. You can loudly hear the cars

2026-05-14 • via Nuitee