Hillpark Hotel

Hotels
7.7 (523 reviews)
Upperhill, Lower Hill Road , Nairobi , KE
+254 724 256201

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Safety concerns
Pool overcrowding

Categories

Cleanliness
7.45
Most reviews indicate the rooms were clean, but issues with public areas were raised.
Service
8.45
Many reviews mentioned excellent staff who were friendly and helpful.
Location
6.95
Location raised concerns about safety when walking outside.
Room Quality
7.95
Rooms described as comfortable, but some obstacles noted.
Amenities
7.95
The gym and other facilities received positive mentions, despite pool crowd issues.
Value for Money
7.45
Some dissatisfaction expressed regarding additional charges.
Food and Beverage
7.95
Food was mostly well-received, though some desire for local options was noted.
Overall Experience
7.45
Overall experience mixed due to issues like building work and hot water.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:37

Property Description

Luxurious Accommodation
Indulge in the individually decorated rooms at Hillpark Hotel, each equipped with modern amenities like cable TV, a desk, and a safe. Relax on comfortable carpeted floors and enjoy the convenience of a private bathroom.

Dining Options
Satisfy your taste buds at the Garden Restaurant with its á la carte menu, or head to the Pool Bar for delicious grills, salads, and a variety of beverages. Enjoy a memorable dining experience without leaving the hotel premises.

Convenient Facilities
Take advantage of the fitness centre, outdoor swimming pool, and garden during your stay. With free Wi-Fi and private parking available, explore Nairobi with ease, as the city center and the airport are just a short distance away.

Book your stay at Hillpark Hotel now for a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Location

Guest Reviews

7.7
Based on 523 reviews
Cleanliness: 7.45
Service: 8.45
Location: 6.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
S
Shahul • solo_traveller • in
8
2026-09-19 • via Nuitee
T
Tobias • couple • cz
8
Pros:

Bed was comfy, kettle with plenty of tea and beautiful sitting areas around and inside the hotel.

Cons:

Bathroom was not divided by door

2026-09-19 • via Nuitee
A
Alvise • solo_traveller • be
7
2026-09-18 • via Nuitee
S
Saori • solo_traveller • jp
10
2026-09-18 • via Nuitee
N
Natalie • solo_traveller • au
8
The staff are lovely and helpful. The rooms and facilities very dated. No screens to limit mosquitoes. No ac. No ceiling
Pros:

Honestly it’s just were my tour we’re leaving from

Cons:

Mosquito’s,

2026-09-17 • via Nuitee
I
Ileyemi • solo_traveller • ng
7
Pros:

The 24 hour restaurant is great (including the food) the staff there was very nice and helpful.

Cons:

The Wifi did not work in my room. The staff was not very helpful in finding solutions to challenges.

2026-09-17 • via Nuitee
F
Fabregat • solo_traveller • es
7
2026-09-17 • via Nuitee
M
Mandisa • solo_traveller • za
8
2026-09-17 • via Nuitee
N
Natalie • solo_traveller • au
7
2026-09-17 • via Nuitee
J
Jamal • solo_traveller • ke
9
2026-09-17 • via Nuitee
S
Scott • solo_traveller • us
9
Pros:

Food

Cons:

No microwave in the room

2026-09-16 • via Nuitee
S
Sagar Hemantkumar • solo_traveller • in
3
Below average and there are plenty hotel at this rate who provides best service.
Pros:

location was good but the hotel has no good facility and rooms are smelly.

Cons:

Room service charge for delivering water bottles . room are smelly not a comfort space.

2026-09-16 • via Nuitee
J
Jake Blenkey • solo_traveller • au
8
Pros:

Great staff. Good facilities.

Cons:

Currently under construction. Not too close to shopping area. Lights in room were not always working.

2026-09-15 • via Nuitee
L
Leandra • solo_traveller • de
8
Pros:

Nice restaurant. Everything clean. Friendly staff.

Cons:

Currently under construction so could be a bit noisy in your room.

2026-09-15 • via Nuitee
D
Dragana • solo_traveller • us
6
Pros:

Room was good size, ihotel has gym and pool and reataurant on site. Clean and comfortable bed.
Staff was friendly and accomodating.

Cons:

There is construction on site and there was noise and dust. Bathroom did not have doors, just curtain. Only bath towel was provided, not handtowel or bath mat. Also, vent in the room was not working.
TV remote was not working. With simple little improvements it would get five stars.

2026-09-14 • via Nuitee
S
Samantha • couple • gb
7
Pros:

Comfortable room, has a pool and a restaurant. Clean and very good value for money. Booked at the last minute after being let down by another place and it did the job, no problems!

Cons:

Be prepared for long waits if you order eat there, building work ongoing which didn’t affect us at all just scaffolding up so if you want a picture perfect hotel it won’t be it currently but it wasn’t a problem for us.

2026-09-14 • via Nuitee
R
Robert • solo_traveller • nl
7
Cons:

tijdens mijn verblijf werd hotel verbouwd

2026-09-13 • via Nuitee
J
Julie • solo_traveller • au
8
Pros:

Staff friendly and helpful

Cons:

Ongoing building noise right outside bedroom window, breakfast costs were outrageous considering what was on offer, utterly disgusted

2026-09-11 • via Nuitee
J
Jacobus • solo_traveller • za
6
For the one who is not fussy!
Pros:

Very well priced, Safe, Location is also quite good!
Room is decent

reckon its going to be proper when renovations are done!

Cons:

Think one should be notified of the renovations, don't expect to take an afternoon nap with the noise.
Airport Transfer is a bit over priced.

2026-09-10 • via Nuitee
A
Anne Marie • solo_traveller • de
8
Nice
Pros:

Das Hotelpersonal war sehr freundlich und das Zimmer sehr sauber und komfortabel. Es gab Smart-TV und die Bar / Restaurant war gut

Cons:

Die Baustelle hat manchmal schon um 06:30 Uhr angefangen.

2026-09-10 • via Nuitee