Hampton Inn & Suites Dallas Downtown

Wir hatten kleine Probleme mit dem Valet Parking, da wir über SMS nicht kommunizieren konnten, aber es konnte eine Lösung gefunden werden.

Le parking décrit sur l'annonce est en fait un parking payant avec service voiturier obligatoire, ne vous faites pas avoir !

wifi was not working for days. staff was not aware when it would be addressed. Not acceptable for a business trip

Pésimo servicio el chico recepcionista

todo muy bien

First, the coffee machine in the room was probably the worst one I have ever seen. Frankly, it would have been better not to have one at all. It was difficult to call it a proper coffee machine, and even more difficult to call what came out of it coffee.

Another issue was housekeeping. There were notices by the sink stating that the room would be serviced daily, including making the bed, removing trash, and replacing towels. We stayed at the hotel for two days, and none of this happened at any point before we checked out.

We also wanted to visit the pool after seeing the photos online. We asked the front desk whether bathrobes were available, but there were none. We were told to use the towels from our room instead, which was not particularly convenient considering that our towels had not been replaced due to the lack of housekeeping. The pool area itself was also extremely hot and uncomfortable.

Breakfast was another major disappointment. The food selection was extremely limited. The options included bagels that you could toast yourself, an omelet or boiled eggs, potatoes, and pork sausages. The eggs in particular were very poor.

For drinks, there was basic filter coffee of very low quality or juice that tasted excessively sugary. The most popular breakfast option seemed to be the waffles, which guests could make themselves using the waffle maker.

The breakfast area itself was also far too small for the number of guests. It became crowded very quickly, people could barely pass each other, and simply preparing your breakfast.

One more point is the so-called “free Wi-Fi.” Yes, you can connect to it, but in order to do so you are asked to provide personal information, including your phone number, email address, full name, and home address. In practice, you are exchanging your personal data for internet access, while also agreeing to receive advertising and marketing communications afterward. Is that really “free” Wi-Fi?

Il receptionist che ci ha accolto la sera che siamo arrivati non è stato molto carino, nemmeno un buongiorno e rispondeva a monosillabi. Niente da dire invece sulle altre persone che abbiamo incontrato nei giorni successivi. Colazione con pochissima scelta, e non molto buona. Abbiamo avuto un serio problema con la vasca: la tenda ( molto vecchia e sporca) era decisamente troppo corta, ciò faceva sì che una volta finita la doccia, anche se di 5 minuti, il bagno era completamente allagato.
Abbiamo avuto anche un problema con la lavanderia che i primi giorni era stata eccellente, l’ultimo giorno ci siamo scordati di far lavare due cose, abbiamo chiesto la mattina se era possibile e ci hanno risposto che non c’era problemi, però arrivati alla sera e ci hanno risposto che “ la lavanderia non è passata”, di conseguenza ci hanno reso la roba sporca, ci sono rimasta perché mi sarei organizzata diversamente.
In generale la struttura è un po’ vecchia, tralasciando l’allestimento c’era delle macchie sui muri.

NOTHING