Novotel New Plymouth Taranaki

Hotels
•
Novotel
9 (1053 reviews)
Cnr Of Hobson And Leach Streets , New Plymouth , nz

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Inconsistent housekeeping
Breakfast service issues
Some maintenance needed

Categories

Cleanliness
8.46
The hotel was reported clean, but there were issues with inconsistent housekeeping and some maintenance proposed.
Service
9.43
Staff were friendly, helpful, and provided excellent service.
Location
9.47
Great location as expressed in multiple reviews.
Room Quality
8.92
Rooms were comfortable and well-equipped, although some maintenance needed with curtains.
Amenities
8.45
Amenities were generally satisfactory, but some guests noted limited breakfast service availability.
Value for Money
9.41
Guests felt the price was fair considering the comfortable stay.
Food and Beverage
8.46
Mixed experiences with breakfast quality and availability.
Overall Experience
9.43
The overall stay was enjoyable with positive comments on staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Accommodations: The 4.5-star Novotel New Plymouth Taranaki offers stylish rooms and spacious apartments, all equipped with modern amenities including free WiFi, air conditioning, and flat-screen TVs.

Dining Experience: Indulge in the best of Taranaki's local produce at Haukai Bistro & Bar, located on the ground floor. Enjoy a delicious meal in the spacious indoor dining area or unwind in the outdoor space with a glass of New Zealand wine.

Convenient Location: Situated close to the CBD, this hotel provides easy access to scenic coastal walks and offers free onsite parking. Interconnecting and accessible rooms are available upon request for added convenience.

Experience luxury and convenience at Novotel New Plymouth Taranaki. Book your stay now to enjoy a memorable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is needed) and costs NZD 30 per day.

Location

Guest Reviews

9
Based on 1053 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
C
Cameron • couple • nz
10
2026-06-14 • via Nuitee
A
Alex • couple • nz
9
Best breakfast buffet I have ever had
Pros:

Very clean and comfortable, lovely staff

Cons:

Milk in the room with out asking would have been better

2026-06-14 • via Nuitee
G
Gillian • couple • nz
9
2026-06-14 • via Nuitee
D
Debbie • couple • nz
8
2026-06-07 • via Nuitee
P
Premila • couple • nz
9
Great stay
Pros:

Beautifully decorated, designed and modern

Cons:

Liked everything about it

2026-06-03 • via Nuitee
D
Dan • solo_traveller • nz
10
Pros:

Great staff, nice and modern, secure parking, room service, and ease of access. I'll be back.

Cons:

There were a few random hairs in the bathroom. Apart from that the room was excellent.

2026-06-01 • via Nuitee
Y
Yegan • solo_traveller • nz
8
2026-06-01 • via Nuitee
V
VonWalker • solo_traveller • nz
9
2026-06-01 • via Nuitee
S
Sarten • family_with_children • nz
8
We had a good stay the food was nice, and we had a restful night. Thank you!
Pros:

Restaurant food was great. Staff were very helpful. Hotel was very modern and well laid out.

Cons:

Parking was an additional $30 that I wasn't aware of when I made the booking.

2026-05-29 • via Nuitee
G
Gail • solo_traveller • nz
6
Pros:

It is very unhygienic not to have a bottle of freshwater in my room. Having to fill kettle from bathroom is offensive.

Some people may choose that. Others would choose to buy water bottles from fridge.

Cons:

Water.

2026-05-25 • via Nuitee
S
Sheree • extended_group • nz
10
The staff were amazing, we had to organise another night and they accommodated us so effortlessly
Pros:

It was central and close to everything

Cons:

N/A

2026-05-24 • via Nuitee
M
Marni • solo_traveller • nz
9
My first choice every time I come to New Plymouth
Pros:

Convenient to be able to have breakfast and dinner there

2026-05-21 • via Nuitee
A
Alan • couple • nz
10
Pros:

Easy check in Friendly staff

2026-05-17 • via Nuitee
B
Bailey • couple • nz
8
2026-05-17 • via Nuitee
M
Martin • solo_traveller • nz
7
Ok
Pros:

Its location is not too bad from the airport and not a difficult walk to town.

Cons:

The room was looking a bit worn out in places

2026-05-08 • via Nuitee
V
Valerie • couple • au
5
Average
Pros:

The property needs a good clean.

Cons:

The rooms needed a good clean.

2026-05-01 • via Nuitee
L
laura • solo_traveller • us
9
I enjoyed my stay
Pros:

Convenient location

Cons:

I didn’t have a problem with anything on the property

2026-04-27 • via Nuitee
E
Emma • solo_traveller • nz
10
Pros:

The staff were so so lovely and they really did take this stay from great, to exceptional. All of them were so kind and went above and beyond.

Cons:

We couldn't figure out the speaker in the couch.

2026-04-23 • via Nuitee
M
Megan • family_with_children • nz
7
2026-04-19 • via Nuitee
V
Verena • family_with_children • de
10
2026-04-18 • via Nuitee