Novotel New Plymouth Taranaki

Hotels
Novotel
9 (1082 reviews)
Cnr Of Hobson And Leach Streets , New Plymouth , nz

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Inconsistent housekeeping
Breakfast service issues
Some maintenance needed

Categories

Cleanliness
8.46
The hotel was reported clean, but there were issues with inconsistent housekeeping and some maintenance proposed.
Service
9.43
Staff were friendly, helpful, and provided excellent service.
Location
9.47
Great location as expressed in multiple reviews.
Room Quality
8.92
Rooms were comfortable and well-equipped, although some maintenance needed with curtains.
Amenities
8.45
Amenities were generally satisfactory, but some guests noted limited breakfast service availability.
Value for Money
9.41
Guests felt the price was fair considering the comfortable stay.
Food and Beverage
8.46
Mixed experiences with breakfast quality and availability.
Overall Experience
9.43
The overall stay was enjoyable with positive comments on staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Accommodations: The 4.5-star Novotel New Plymouth Taranaki offers stylish rooms and spacious apartments, all equipped with modern amenities including free WiFi, air conditioning, and flat-screen TVs.

Dining Experience: Indulge in the best of Taranaki's local produce at Haukai Bistro & Bar, located on the ground floor. Enjoy a delicious meal in the spacious indoor dining area or unwind in the outdoor space with a glass of New Zealand wine.

Convenient Location: Situated close to the CBD, this hotel provides easy access to scenic coastal walks and offers free onsite parking. Interconnecting and accessible rooms are available upon request for added convenience.

Experience luxury and convenience at Novotel New Plymouth Taranaki. Book your stay now to enjoy a memorable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NPL

Location

Guest Reviews

9
Based on 1082 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
K
Kysen couple cn
9
2026-08-11 via Nuitee
M
Michael solo_traveller nz
8
Pros:

Location and amenities

Cons:

The view from the room was blocked by timber paling

2026-08-09 via Nuitee
M
Mereata solo_traveller nz
10
Pros:

The staff were lovely, the room was very comfortable. Great location.

Cons:

Trying to figure out the light switches lol

2026-08-08 via Nuitee
C
Caroline family_with_children nz
9
2026-08-07 via Nuitee
C
Caroline solo_traveller nz
9
2026-08-07 via Nuitee
C
Corey couple nz
10
Pros:

The dinner I had was amazing and the room was very comfortable

Cons:

The weather but that’s nothing you can influence

2026-08-05 via Nuitee
M
Michael family_with_children ch
9
2026-08-03 via Nuitee
R
Reveshini solo_traveller nz
5
Not worth it at all.
Pros:

The only thing that saves this place is the staff and the restaurant.

Cons:

I’ve stayed here twice so far and both times the rooms were not clean. The bathrooms are the worst kept area. In the showers the build of of soap scum and pink film makes you wonder when last they actually cleaned the bathroom. There is mould in the sinks and the floors are dirty. The room has thick layers of dust. The second stay I paid for a higher room class thinking itl be better but was also the same. It had a lounge seat in it that was torn and clearly seen better days. Housekeeping really lets this place down.

2026-07-25 via Nuitee
L
Levaci solo_traveller nz
8
Pros:

Clean and tidy and Showers are beautiful and their deal includes free breakfast was amazing..Thanks

Cons:

Nothing.

2026-07-18 via Nuitee
K
Kerry couple nz
10
Pros:

Nice place to stay and great location

Cons:

Nothing

2026-07-18 via Nuitee
M
Mue family_with_children fj
10
I would stay again
Pros:

Clean, comfortable, central with delicious food at their restaurant

Cons:

Nothing - all good

2026-07-17 via Nuitee
S
Stephen couple au
7
Cons:

I paid an extra $30 per day to park which was not booked ahead. It appeared to me that everyone who had booked parking was allocated a bay via their name being shown against a bay. This was not allocated to me and parking on the Saturday night became an issue.

2026-07-16 via Nuitee
B
BRENDON couple nz
8
Pros:

Great location great staff, rooms were quiet and comfortable. I would defiantly stay again if staying in a city location. Did not get chance to eat inhouse.

Cons:

The car parking very limited and for a medium-size hotel it has 8 or 10 complimentary car parks and ones in basement you had to pay for were great but only maybe 30 at most. No milk provided in room and has to ask 3 times before we got some.

2026-07-15 via Nuitee
U
Usmar couple nz
8
Very happy,
Cons:

Breakfast was busy and there was no food in the trays. So had to wait a long time in the que. Buy the time we got there thing where empty again. Maybe we should have been notified about a good time to come to breakfast?

2026-07-15 via Nuitee
M
marnie couple nz
5
2026-07-13 via Nuitee
J
Joao solo_traveller nz
10
Phenomenal
Pros:

The people. Every single staff member was so welcoming, genuinely kind, friendly, caring and honest. I loved my stay there because of the Amazing people who work there. Besides, the king studio was absolutely fantastic. It was the best hotel that I have ever stayed for sure. I totally recommend it for everyone.

2026-07-13 via Nuitee
H
Holiday family_with_children nz
10
物超所值,还会再来
Pros:

餐厅里有一个非常友善的中国服务人员热情的向我介绍了这座城市的很多有意思的景点

2026-07-13 via Nuitee
M
Matty family_with_children nz
9
2026-07-13 via Nuitee
P
patrina solo_traveller nz
10
Pros:

Close to town clean and tidy room front of house staff very polite

Cons:

Rooms not very sound proof

2026-07-12 via Nuitee
D
DIYAKSHA family_with_children nz
9
Beautiful stay that fell short on breakfast
Pros:

Central location so very near to all attractions

Cons:

Breakfast wasn’t very good
No options for chicken just pork
Also the queues for breakfast were crazy
The first morning
We just managed to get. A table but no cutlery
Also the food and fruit kept on running out
I understand it was busy but surely better plans should be I place for a long weekend
Especially when you’re accommodating tourists from all over the world

2026-07-12 via Nuitee