Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Hotels
Sure Hotel Collection by Best Western
7.2 (1262 reviews)
636 Yarm Rd, Eaglescliffe , Stockton-on-Tees , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean room
Great service
Spa facilities
Friendly staff
Good location
Cons:
Dirty carpets
Noisy rooms
Limited dining options
Old furniture

Categories

Cleanliness
5.6
Several reviews mentioned dirty rooms and stains in bathrooms.
Service
8.56
Staff were generally praised for being attentive and friendly.
Location
8.1
Location is appreciated for its convenience and proximity to attractions.
Room Quality
6.56
Mixed feedback on room quality, with comments about outdated decor and noise issues.
Amenities
7.09
Spa and pool were positively mentioned, but some amenities were dated.
Value for Money
7.55
Overall reasonable value for an overnight stay despite some issues.
Food and Beverage
6.6
The dining experience was criticized for being limited and lacking atmosphere.
Overall Experience
7.57
General stay was acceptable but marred by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Accommodation with Free WiFi

Experience stylish accommodation at B/W Parkmore Hotel in Stockton-on-Tees, complete with free WiFi access and complimentary on-site parking. Relax in our restaurant and bar with a terrace, or unwind in our state-of-the-art fitness centre featuring a sauna, steam room, pool, spa bath, and more.

Fine Dining and Entertainment

Indulge in fine cuisine at our restaurant for lunch and dinner, complemented by a selection of wines and spirits at the bar. Enjoy watching your favorite sports on TV with Sky channels, including Sky Sports and BT Sports. Breakfast can be savored in the dining room or in the comfort of your own room.

Explore Nearby Attractions

Conveniently located near national parks and vibrant cities, B/W Parkmore Hotel is the perfect base for exploring the North York Moors, Yorkshire Dales, York, and Darlington.

Book now for an unforgettable stay at B/W Parkmore Hotel!

Important information:

Please note that the leisure club will be closed on Christmas Day and New Year's Day, and it also has reduced opening hours on Christmas Eve and New Year's Eve.

Children under the age of 16 have access to the leisure club between 10am and 6pm

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 1262 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 7.57
A
Alistair family_with_children gb
10
An excellent visit, wonderful staff and a good breakfast.
Pros:

Excellent staff, especially the receptionist, she went above and beyond making us feel welcome and helping with all our requests and needs.

Cons:

Too soft beds.

2026-05-28 via Nuitee
C
chrisZ2122DM Couples Auckland, North Island
6
Great Staff. Shame about the Rooms
Pros:

Located within walking distance of Yarm. Staff were excellent and very helpful. Unfortunately the room was very poor and in need of renovation. It was nothing like the pictures posted on the Best Western App. Very deceptive.

2026-05-27 via Tripadvisor
M
Mark family_with_children gb
10
2026-05-27 via Nuitee
B
Bethany couple gb
1
2026-05-26 via Nuitee
A
Aziah family_with_children gb
3
2026-05-25 via Nuitee
D
Darren couple gb
9
Lovely spacious rooms and a delicious breakfast
Pros:

Breakfast and the beer gardens

2026-05-25 via Nuitee
M
Murray solo_traveller gb
8
2026-05-25 via Nuitee
B
Billy solo_traveller gb
10
2026-05-24 via Nuitee
B
Ben family_with_children gb
10
2026-05-24 via Nuitee
R
Ross couple gb
10
2026-05-19 via Nuitee
M
Macovei solo_traveller gb
10
2026-05-19 via Nuitee
C
Culture782017 Business
10
Very nice hotel recommend
Pros:

Lovely place .comfortable beds cosy rooms. Food great ..but fried breakfast is covered in. Grease .but tastes nice

2026-05-18 via Tripadvisor
L
lauramA6337RK Couples Middlesbrough, North Yorkshire, England
8
4/5 for our overnight stay
Pros:

We booked 1 overnight stay for our wedding anniversary. Welcomed on arrival at the front door. Lady at the reception desk was wonderful - Very friendly and quick check in service.
We really enjoyed the swimming pool on both days. I’m 5 months pregnant but my Husband really enjoyed the hot tub. The only downside is no hairdryer in both the changing rooms or our bedroom. I had to towel dry my hair, just something to remember to pack if staying here. I did just assume they have a pool facility it would have been provided to customers staying over.
We headed down to have a drink at the bar before our meal. After waiting for 5 minutes another group came over and asked us how long have we been waiting. They said nobody came last time and one of them actually phoned the reception desk line for attention. No bell/buzzer to inform staff there’s guests waiting to be served. The group behind us left after a 10 minute wait. Nobody was also on the reception desk the whole time we waited.
When we did get served we were told the blackcurrant juice was sold out. Disappointed as I usually mix this with my non alcoholic drinks.
We had the one drink and decided to head out to Yarm for drinks and eat food out instead. Disappointing as it put us off going back to the hotel bar again due to the first experience we had.
We both really enjoyed breakfast the next day. Service was fast and the lady serving was absolutely lovely! We even asked for the orange juice to be refilled and she was more than happy to help.
Overall we had a lovely stay. Room was very clean. Service other than at the bar was spot on. 4/5 star from us.

2026-05-18 via Tripadvisor
J
juliebower26 Solo travel
10
Lovely and welcoming
Pros:

I had a lovely first stay with Parkmore Hotel. Upon arrival, the staff were so welcoming and showed me around the hotel and facilities. Throughout my stay the staff were incrediblly friendly and helpful, especially Wendy on reception who really took care of me My room was spotless, the pool was fantastic and the food was delicious. Looking forward to coming back next month xx

2026-05-18 via Tripadvisor
I
ianbrame1966 Business Manchester, Greater Manchester, England
4
Will be looking for other accommodation when in the area next time.
Pros:

Not a bad location though a bit far from Yarm shame as yarm is very nice . I found the service in the restaurant and the bar to be very slow.
On my last night I ordered a steak you would believe a hotel restaurant would always have steak available on this occasion they said they didn’t have any available this is poor management then to top it all on my expenses their are two charges that are incorrect .

2026-05-17 via Tripadvisor
G
Gilder solo_traveller gb
10
2026-05-17 via Nuitee
J
Jason solo_traveller gb
8
2026-05-12 via Nuitee
C
Catherine solo_traveller gb
6
Overall a fairly good experience with some shortcomings.
Pros:

The room was comfortable & the location very good for my purposes.

Cons:

I don’t like paying on arrival - previously I have paid at the end of the stay.
The kettle in the room had such a short lead that it was impossible to plug it in. The staff did supply an extension cable, but the situation should not have arisen.
The staff are very obliging but occasionally seem to be at a loss.

2026-05-11 via Nuitee
K
Karl solo_traveller gb
8
Pros:

Great staff, nice bar, great breakfast, 20 minute walk into town.

Cons:

Water was never hot in room 109

2026-05-10 via Nuitee
C
Charys family_with_children gb
10
2026-05-10 via Nuitee