Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Hotels
•
Sure Hotel Collection by Best Western
7.2 (1342 reviews)
636 Yarm Rd, Eaglescliffe , Stockton-on-Tees , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Great service
Spa facilities
Friendly staff
Good location
Cons:
Dirty carpets
Noisy rooms
Limited dining options
Old furniture

Categories

Cleanliness
5.6
Several reviews mentioned dirty rooms and stains in bathrooms.
Service
8.56
Staff were generally praised for being attentive and friendly.
Location
8.1
Location is appreciated for its convenience and proximity to attractions.
Room Quality
6.56
Mixed feedback on room quality, with comments about outdated decor and noise issues.
Amenities
7.09
Spa and pool were positively mentioned, but some amenities were dated.
Value for Money
7.55
Overall reasonable value for an overnight stay despite some issues.
Food and Beverage
6.6
The dining experience was criticized for being limited and lacking atmosphere.
Overall Experience
7.57
General stay was acceptable but marred by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Accommodation with Free WiFi

Experience stylish accommodation at B/W Parkmore Hotel in Stockton-on-Tees, complete with free WiFi access and complimentary on-site parking. Relax in our restaurant and bar with a terrace, or unwind in our state-of-the-art fitness centre featuring a sauna, steam room, pool, spa bath, and more.

Fine Dining and Entertainment

Indulge in fine cuisine at our restaurant for lunch and dinner, complemented by a selection of wines and spirits at the bar. Enjoy watching your favorite sports on TV with Sky channels, including Sky Sports and BT Sports. Breakfast can be savored in the dining room or in the comfort of your own room.

Explore Nearby Attractions

Conveniently located near national parks and vibrant cities, B/W Parkmore Hotel is the perfect base for exploring the North York Moors, Yorkshire Dales, York, and Darlington.

Book now for an unforgettable stay at B/W Parkmore Hotel!

Important information:

Please note that the leisure club will be closed on Christmas Day and New Year's Day, and it also has reduced opening hours on Christmas Eve and New Year's Eve.

Children under the age of 16 have access to the leisure club between 10am and 6pm
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Location

Guest Reviews

7.2
Based on 1342 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 7.57
M
Michael • solo_traveller • gb
3
Pros:

Nice location and staff

Cons:

Food was awful. Room was like a prison cell. TV cable ran across screen of TV obscuring the view. Cold shower

2026-09-19 • via Nuitee
S
SIMON • solo_traveller • gb
4
Needs modernising.
Pros:

Departure

Cons:

Aside from the reception, the decor is very tired and aged. Room was hot, ceiling fan barely worked, roller blind did not shut out the bright halogen light outside. Bed & pillows not very comfortable Room so sparse and soulless. Fixed shower head mount at wrong angle so sends water all over unless hand held. Paint on the toilet door isn't even finished. Just a think undercoat . Looks like years of under investment. Seemed clean enough to be fair. Staff were ok but just ok. No real sense of hospitality training. Posters on the wall read " A new Parkmore is coming". That's good news. Hopefully sooner rather than later.

2026-09-17 • via Nuitee
D
David • extended_group • gb
9
2026-09-17 • via Nuitee
C
Colin • solo_traveller • gb
10
Pros:

Nice comfortable beds, secure parking

2026-09-16 • via Nuitee
S
Susan Bliss • extended_group • gb
10
Pros:

Location was Great Breakfast was Lovely

Cons:

Nothing

2026-09-14 • via Nuitee
C
Christine • solo_traveller • gb
8
Pros:

We arrived earlier than expected, hoping to drop off our bags, but we were upgraded to a small suite and checked in early.
All the staff were very helpful and friendly.

2026-09-14 • via Nuitee
P
Peter • couple • gb
8
2026-09-13 • via Nuitee
D
DT • solo_traveller • gb
5
Could have been better
Pros:

Parking was good

Cons:

No hot water room was not as described generally tired all round

2026-09-12 • via Nuitee
M
Mark • couple • gb
1
2026-09-10 • via Nuitee
E
Electrotechnical • solo_traveller • gb
10
Great place to stay for our director on business
Pros:

Everything

Cons:

N/A

2026-09-04 • via Nuitee
E
Eric • solo_traveller • gb
10
2026-09-01 • via Nuitee
R
Russell • extended_group • gb
9
Excellent I'd come again
Pros:

Clean excellent staff very good value for money breakfast was outstanding

Cons:

Nothing

2026-08-31 • via Nuitee
N
nicolatD9227YX • Friends getaway
2
Disappointing
Pros:

Received a voucher for afternoon tea for 2 people so took my friend this afternoon. Very underwhelming experience. Cakes and scones were hard and dry. They definitely weren’t fresh. One cake was completely inedible. I mentioned it to the waitress and she replaced it with a second brownie. Waitresses were lovely and kept us topped up with pots of tea. I was embarrassed that about taking my friend there as I thought it would be a lovely experience. Sadly it was the opposite.

2026-08-29 • via Tripadvisor
N
Nick • solo_traveller • gb
7
Pros:

Glad to see that the Parkmore has done away with the policy of taking bookings via Booking.com on a 'pay at the property' basis then expecting payment in advance on check-in, even for a multi-night stay. This time at least it was made clear that payment would be taken in advance. Breakfast good - and finally kippers have been taken off the menu after years of being on but never available. Helpful staff lent me an extension lead in case my single room was one of those where the kettle cable is too short to reach the table from the socket!

Cons:

But the extension lead didn't work! Never mind, the kettle cable was long enough

2026-08-16 • via Nuitee
I
Ian • solo_traveller • gb
8
Pros:

Booked for the pool but notavailable for our stay. We were really disappointed at this.

Cons:

No lock on toilet door. Lack of storage.

2026-08-15 • via Nuitee
A
Andrew • solo_traveller • gb
5
Cons:

Very disappointed was refused dinner. Told chef no mor orders an hour earlier than advertised last orders. Had enquired earlier in the day if I needed to book a table for diner and was told no,just turn up.
I did and was refused.duty manger spoke to me after I asked reception if they could recommend somewhere as kitchen was closing early. Duty manager very apologetic but if he was sincere he would have made some token gesture or allowance in my bill.

2026-08-15 • via Nuitee
R
Robert • couple • gb
6
Disappointing compared to last time I stayed probably won’t use again
Pros:

Location

Cons:

Booked for an overnight with the intention of using pool and spa was made aware 2 hrs before we arrived that it wasn’t open due to refurbishment
Would have been a nice gesture to upgrade our room or a free drink etc didn’t even get a discount really disappointed
Also room wasn’t 100% clean there was a plaster and a gummy sweet on the floor

2026-08-14 • via Nuitee
J
Josh • solo_traveller • gb
8
2026-08-13 • via Nuitee
G
Gary • solo_traveller • gb
1
2026-08-12 • via Nuitee
R
Robin • solo_traveller • gb
5
2026-08-11 • via Nuitee