Kimpton Cardinal Hotel by IHG

Hotels
•
Kimpton Hotels
8.5 (290 reviews)
51 East 4th street , Winston-Salem , US
+1 336-724-1009

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Terrific breakfast
Excellent restaurant/bar
Well located/iconic building
Free parking
Style and recreation room
Cons:
Rude/unprofessional staff (isolated report)
Dirty room / missing linen refresh
AC noise and cooling issues
Shower drainage problems
Minibar not refreshed
Facility/rooms feel outdated in places

Categories

Cleanliness
6.5
Several guests reported dirty rooms and lack of linen refresh for pull-out beds; cleanliness concerns raised.
Service
9
Mixed reports: one severe complaint about rude/unprofessional staff, but other comments note the property is well run and guests plan to return, indicating generally strong service with an isolated negative incident.
Location
9.5
Frequently praised as well located and iconic; convenient free parking behind the hotel cited positively.
Room Quality
7
Multiple issues noted: noisy rooms (AC/motors), difficulty cooling rooms, shower drainage problems and missing linens for pull-out beds; some guests still appreciated room size and bathrooms.
Amenities
9
Restaurant, bar and recreation room mentioned positively and parking is convenient; however minibar refresh was sometimes neglected.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
9.5
Consistently strong F&B: breakfast described as terrific and restaurant/bar items (cheese plate, oysters) called excellent.
Overall Experience
9
Generally positive overall with repeat guests and strong dining/location appeal, though a few notably negative stays lower some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations in Historic Setting

Kimpton Cardinal Hotel, housed in the iconic R.J. Reynolds building, offers a blend of history and modern luxury in downtown Winston-Salem.

Sophisticated Amenities

Indulge in the hotel's fitness center, in-room spa services, and recreational activities. Unwind in rooms equipped with flat-screen TVs, minibars, and luxurious bathrooms with complimentary toiletries.

Entertainment and Dining

Have a blast at The Rec Room with games like bowling and basketball, or enjoy a relaxing evening at The Katharine, a French-inspired restaurant and bar. Treat yourself to a raw bar and brasserie-style cuisine.

Book your stay now and experience the charm of Kimpton Cardinal Hotel.

Important information:

Please note: Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if you are booking 10 or more rooms.

Please note that breakfast package reservations are allowed breakfast for a maximum of two persons sharing a room.

Please see the below alert for The Cardinal Hotel in Winston-Salem. The restaurant is closed effective immediately and will open once the problem is resolved. This is a city wide issue, unfortunately.

Crews are working diligently to repair the 24-inch water main, and updates will be shared when available.

The previously sent water main issue has been resolved😊

Please be advised that we have received the “Green Light – ALL CLEAR” from the city and on-property water test results!

Kimpton Cardinal Hotel will be reopening today for arrivals starting at 4PM (standard check-in time)!!!

The Katharine Brassiere & Bar will also reopen for dinner service at that time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 290 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9
M
Michael • couple • us
8
2026-09-18 • via Nuitee
D
Dianne • family_with_children • us
10
If we are ever in Winston-Salem again, we would stay at the Cardinal.
Pros:

Breakfast was terrific! Portions were appropriate, ingredients fresh, everything we had was fabulous. I had a cheese plate for dinner and my husband had oysters-both superb!

2026-09-15 • via Nuitee
T
TAX • extended_group • us
1
HORRIBLE STAY
Pros:

The staff was very rude & unprofessional. The facility is old & outdated. DO NOT WASTE YOUR MONEY on horrible service.

2026-08-17 • via Nuitee
M
marianne • couple • nl
8
2026-08-14 • via Nuitee
S
Susan • family_with_children • us
10
2026-08-13 • via Nuitee
W
Williamson • solo_traveller • us
9
2026-08-04 • via Nuitee
C
Charles • solo_traveller • us
9
2026-08-03 • via Nuitee
Z
Zoe • family_with_children • gb
9
2026-07-19 • via Nuitee
R
Rebecca • family_with_children • pr
1
Sad to see it going downhill
Pros:

Style, location, recreation room

Cons:

Dirty room, couldn’t cool down room, no linens for pull-out even though we were 4 people, no refresh of mini bar

2026-07-06 • via Nuitee
D
DIDIER • couple • fr
7
Parfait …. À partir du 10ème !
Pros:

Le restaurant et le confort de la chambre

Cons:

Une chambre au quatrième juste au dessus des moteurs … probablement de climatisation qui ont fait beaucoup de bruit toute la nuit.

2026-07-03 • via Nuitee
M
michele • extended_group • us
10
2026-06-29 • via Nuitee
D
Diamond • couple • us
10
2026-05-26 • via Nuitee
J
JeVante • couple • us
10
2026-05-12 • via Nuitee
D
Don • solo_traveller • dk
8
Very good hotel
Pros:

Iconic building and well run. VERY convenient and free parking in the deck behind the hotel.

Cons:

It was the second time I was in a handicapped room. Those rooms are not proportional. And the shower does not drain well. Water is an inch deep the next day. Provide a sqeegee

2026-05-08 • via Nuitee
K
kristi • solo_traveller • us
10
I will be returning back to The Cardinal again and again!
Pros:

Love this boutique, well located small cozy hotel. The restaurant and bar is fantastic.

Cons:

The views from several rooms are less to be desired however the rooms themselves are sizable with great bathrooms.

2026-05-08 • via Nuitee
K
Katharine • family_with_children • us
8
2026-04-21 • via Nuitee
C
Cheryl • couple • us
4
Pros:

The staff were super attentive…

Cons:

My AC was completely turned off so I had to have someone come to restart and get the temp down. The Shower head leaked the entire time I had the bath on. The sink was clogged and had to have maintenance to come repair.

2026-04-07 • via Nuitee
L
Lewys • solo_traveller • gb
7
2026-02-28 • via Nuitee
S
Shannel • solo_traveller • us
10
2026-01-26 • via Nuitee
M
Mike • couple • us
10
2026-01-21 • via Nuitee