SmartRental Collection Centric II

Hotels
9.1 (1745 reviews)
Gran Vía, 48 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Tasty food options
Cons:
Slow elevators
Inconvenient check-in process

Categories

Cleanliness
8.43
Several reviews indicated issues with cleaning services and room upkeep.
Service
9.9
General positive sentiments about staff responsiveness and assistance, despite some issues with room access.
Location
9.94
Multiple reviews praise the fantastic locations near main attractions.
Room Quality
8.39
Room quality was mentioned positively, but issues with some outdated facilities were noted.
Amenities
8.92
Amenities such as the rooftop pool received positive feedback, but some functionality issues were highlighted.
Value for Money
8.38
Concerns raised about the perceived value, especially relative to room quality and service.
Food and Beverage
9.43
Food quality was frequently praised, particularly breakfast and dinner options.
Overall Experience
9.4
Overall experiences shared were mostly positive with few major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:50

Property Description

Luxurious Apartments with Prime Location

Featuring free WiFi, SmartRental Collection Centric II offers luxury apartments just 500 meters from Puerta del Sol. The property boasts a seasonal pool with water jets, a terrace with a chill-out area, and a fitness center.

Modern Amenities for Your Comfort

Each apartment is equipped with a flat-screen TV, kitchen with a dishwasher, oven, and Nespresso coffee machine, as well as a private bathroom with free toiletries. A washing machine is also included for your convenience.

Convenience at Your Fingertips

With Callao Metro Station right next door and the airport shuttle service available, exploring Madrid is a breeze. Secure private parking is an added bonus for guests. Book your stay at SmartRental Collection Centric II now for a truly unforgettable experience.

Important information:

Please note that the seasonal swimming pool is open from 1 March to 15 October.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. A security deposit may be charged on arrival and returned 1 week after check-out.

Minors under 18 must stay at the property accompanied by their parents, guardians or authorized adults. The staff may require relevant documentation that identifies adults as their parents, guardians or authorized people.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 36 per day.

Location

Guest Reviews

9.1
Based on 1745 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 9.4
E
EMRE • family_with_children • tr
10
Fiyat performans, konforlu ve geniş konaklama
Pros:

Oda ve yataklar tertemizdi, oda biz gitmeden önce havalandırılmış ve soğutulmuştu. Asansörü var küçük ama iş görüyor. Konumu çok güzel şehir merkezine hem otobüs hem tramvay gidiyor. Görevliler oldukça nazikti. Ayrıldığımız gün bagajları lobide bizim için tuttular.

Cons:

Yok

2026-06-04 • via Nuitee
L
Luca giuseppe • couple • it
10
2026-06-03 • via Nuitee
P
pietro • solo_traveller • it
7
2026-06-01 • via Nuitee
H
Habermann • extended_group • br
8
Simple but efficient
Pros:

Staff, bed, apartment size

Cons:

The keys - are really keys

2026-06-01 • via Nuitee
C
Cirillo • family_with_children • it
9
Un soggiorno da sogno
Pros:

Struttura confortevole, vicina a numerose attività e ai principali mezzi di trasporto. Camere ampie e pulitissime. Staff cordiale e sempre pronto a risolvere qualsiasi dubbio o problematica. Struttura ben tenuta e pulita.

Cons:

Avrei preferito avere anche il servizio pulizia

2026-05-31 • via Nuitee
M
Mirko • solo_traveller • it
7
Pros:

La stanza in generale, ha un buon parcheggio auto

Cons:

Sicuramente la zona ma non per posizione, per la brutta gente presente intorno. Poi dalla seconda camera si sentiva per 5 minuti lo scarico del water ogni volta che veniva tirato, inoltre il bagno sarebbe un po da rivedere però per il resto tutto bene

2026-05-31 • via Nuitee
심 • solo_traveller • de
8
2026-05-29 • via Nuitee
C
claudia • couple • gb
6
2026-05-29 • via Nuitee
M
Mutlu • family_with_children • tr
7
2026-05-28 • via Nuitee
O
Oberndoerfer • family_with_children • de
9
Zentrum nahe Lage, großes Zimmer, Parkplatz vorhanden, perfekt für einen City Trip
Pros:

Das Zimmer das wir hatten war sehr groß. Wir hatten 1x Schlafzimmer mit Doppelbett, 1x Schlafzimmer mit Einzelbett, in dem allerdings 2 kleine Kinder auch gemeinsam schlafen könnten, + 1x eine Couch im Aufenthaltsraum. Der Aufenthaltsraum mit Tisch und 4 Stühlen war sehr groß und die Küche ausreichend ausgestattet, aber wir haben nicht gekocht, daher können wir es nicht final beurteilen. Für Frühstück und Vespern mit Brot, Schinken, Käse, Salami und Antipasti vom Markt vollkommen ausreichend.
Ganz nah sind einige kleine Supermärkte, die sind nicht ganz günstig, aber für das notwendigstes auch Sonntags geöffnet.
Zu Fuß ca. 25 Minuten bis zur Ponte Veccio
Parken für 12 Euro am Tag im Hinterhof, man kann am Tag der Abreise sein Auto den ganzen Tag noch dort stehen lassen. Das Zimmer muss um 11.00 geräumt sein.
Wir sind immer zu Fuß ins Zentrum, zur Markthalle zu den Sehenswürdigkeiten, das war kein Problem
Ganz in der Nähe waren wir sogar beim Friseur - Haare schneiden für Damen inklusive Waschen für 20 Euro !! Genial

Cons:

Die Klimaanlage, die funktioniert hat, war nur im Aufenthaltsraum, so dass man nachts irgendwann die Zimmertüren alle öffnen musste, vielleicht haben wir aber auch die Klimaanlagen in den Zimmern nicht verstanden. Die Wände sind extrem dünn, wir hatten Zimmer Nachbarn, die sich nachts um 00:30 geduscht und Haare geföhnt haben, das hörte sich an, als wären sie in unserem Zimmer, das war sehr laut, aber kommt halt leider auch auf die Menschen an, die da wohnen.

2026-05-27 • via Nuitee
J
JUN YU • solo_traveller • au
7
Spacious and clean room with good amenities, but unfortunately let down by poor soundproofing and ongoing hot water issu
Pros:

Big room, clean, good wifi, access to balcony and fresh air, free drinking water

Cons:

Unfortunately, the stay was affected by poor soundproofing between the rooms and ongoing hot water issues. The water was only warm, not really hot, for the first two nights, and by the third night there was no hot water at all. Reception was notified but could not resolve the issue, so we had to take cold showers. We could also hear the noisy neighbours very clearly, including their kids running through the corridor and every time they used the toilet or bathroom.

2026-05-26 • via Nuitee
A
Alex • solo_traveller • il
9
Pros:

Location, room facilities room size

Cons:

Distance for other hotel for services like breakfast, check in and other requests

2026-05-26 • via Nuitee
S
Sandeep • solo_traveller • in
6
Pros:

The behaviour of the receptionist was absolutely incredible. She helped us upgrade the stay. The other staff's behaviour is also good!!
The location is good.

Cons:

Kitchennite was a bit small and congested.

2026-05-25 • via Nuitee
M
Mariana • couple • ar
9
Cubrió mis expectativas
Pros:

La habitación muy cómoda

Cons:

El baño algo antiguo

2026-05-25 • via Nuitee
A
Andrea • solo_traveller • pl
7
Pros:

Bardzo miły personel, można zaparkować

Cons:

Klimatyzacja działa z przerwami i dosyć hałaśliwa.

2026-05-25 • via Nuitee
S
Siobhan • couple • gr
6
2026-05-24 • via Nuitee
B
Bryan • solo_traveller • hk
10
2026-05-24 • via Nuitee
A
Anna • family_with_children • it
10
Pros:

La gentilezza del direttore e dello staff e l' efficienza.

Cons:

Mi è piaciuto tutto.

2026-05-24 • via Nuitee
C
Chiara • solo_traveller • it
7
Ottima posizione
Pros:

La vicinanza al centro

Cons:

La tapparella rotta

2026-05-22 • via Nuitee
M
Mohamed • couple • ly
9
2026-05-20 • via Nuitee