Casa Esmeralda by Katari

Café da manhã limitado e localização.

Room a Bit small

The location was a bit to be desired; you are about a 15min walk from the main square in Cusco, but a fairly close walk to the San Pedro market which is a must do

Das Zimmer ist leider sehr klein, auch das Bad. Dadurch war alles sehr beengt. Es gab viel zu wenig Kleiderbügel für die Sachen und seine Taschen geschweige denn Koffer konnte man auch nicht vernünftig unterstellen. Ständig musste man alles von ein in die andere Ecke räumen. Die frischen Handtücher hatten teilweise auch schon einen Grauschleier.
Das Frühstück war sehr eintönig, es gab jeden Morgen dasselbe. Nur Toast, Brötchen, Marmelade, Honig, Kaffee, Tee, Kakao, Saft. Kein Käse, Wurst oder Obst und Gemüse.
Man konnte zusätzlich 2 Optionen dazu bestellen: Sandwich, Obst, Joghurt, Waffeln, Rührei oder Avocado-Toast. Der Avocado-Toast sowie der Joghurt waren an mehreren Tagen nicht verfügbar, obwohl es in ganz Cusco an jeder Ecke Avocado zu kaufen gibt. Das haben wir nicht nachvollziehen können und ging für uns garnicht, wenn man schon ein so schmales Frühstück hat. Man hätte rechtzeitig einkaufen gehen müssen, was hier offensichtlich nicht vollzogen wird👎 Wir hatten an mehreren Tagen Ausflüge und baten um Frühstückspakete. Enthalten waren darin Früchte mit einer Schale, die für unterwegs ungeeignet waren, ein trockenes Sandwich ohne Butter und eine kleine Flasche zu trinken für 2 Personen. Ebenfalls großer Kritikpunkt, ich würde hier wahrscheinlich nicht nochmal buchen.

El ruido del agua por la presión.

El tamaño de la habitación es muy reducido, la puerta del baño choca con el wc, solo hay shampoo en articulos de baño.

Não tive absolutamente nenhum problema na acomodação. Excelente custo benefício.

We are aware that our experience may not necessarily reflect every guest’s stay. However, for us personally, this hotel stay turned into an absolute nightmare and heavily affected our time in Cusco. One of the main reasons we chose this hotel were the very positive reviews and the quality standard they seemed to promise.
Originally, we booked six nights. In the end, we checked out after only one night and booked another hotel instead.
The problems already started upon arrival at around 9:30 p.m. We were taken to our room, the door was opened — and another couple was sleeping in the bed. This was obviously extremely disturbing for them and incredibly uncomfortable for us. Apparently, our room had been overbooked.
Afterwards, we were placed into a family room. To be fair, the room itself was larger and the shower was nice. However, the room location was terrible. The hotel layout is very narrow and busy, with people constantly walking past the room, and the windows directly face the parking area. Early in the morning, around 6 a.m., hotel staff started cleaning right outside the tiny basement-style windows. Sleeping properly was almost impossible. We would strongly advise against accepting the family room.
The next morning, shortly before leaving the hotel after breakfast, reception knocked on our door and told us we had to change rooms immediately. We were told that “this had already been explained yesterday,” which was simply not true. Then came the next shock: they tried to move us into a tiny, worn-down standard room, despite the fact that we had booked and paid for a deluxe room. The replacement room had maybe half the size of the room category we booked and felt dark and cheap.
Naturally, we complained, because this was absolutely not acceptable. Only after pushing back were we told that our actual room would now be “prepared.” Frankly, it felt as if they first tried to see whether we would simply accept the downgrade.

Todo me gustó.