Ockenden Manor Hotel & Spa

Hotels
8.7 (545 reviews)
Ockenden Lane, Cuckfield , Cuckfield , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful setting
Excellent hospitality
Cons:
Service inconsistency
Some outdated facilities

Categories

Cleanliness
8.68
The bathroom was pristine and presented immaculately.
Service
8.95
Staff stood out for excellent hospitality, but some service interactions were offhand.
Location
8.89
Beautiful setting and great local walks.
Room Quality
8.74
Amazing room with hand-painted wallpaper and antique furniture.
Amenities
8.37
The spa had great facilities but steam room was out of action.
Value for Money
8.13
Some amenities felt dated, not worth the high price.
Food and Beverage
8.88
Quality of the food at dinner and breakfast were strong.
Overall Experience
8.95
Overall experience was superb and refreshing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Luxurious Accommodation
Indulge in the charm of Ockenden Manor's individually furnished guest rooms, some featuring exquisite four-poster beds. Enjoy modern amenities such as free Wi-Fi and satellite TV for a comfortable stay.

Gastronomic Delights
Savor the culinary experience at the hotel's restaurant, offering locally sourced ingredients and stunning views of the 9-acre gardens. Wake up to a delicious breakfast cooked to order, included in your rate.

Relaxation and Wellness
Unwind at the spa with access to an indoor/outdoor pool, hot tub, gym, and rejuvenating treatment rooms. Explore the picturesque surroundings with leisurely country walks for a perfect getaway.

Experience the epitome of elegance and relaxation at Ockenden Manor. Book now for an unforgettable stay!

Important information:

Children Spa Access & Swimming Times

Please note children under 16 must be accompanied by an adult at all times in the spa (maximum two children per adult) and are allowed in our Spa building and Spa areas from 10:00am until 11:00am and from 3:30pm until 5.00pm daily. Children are not permitted to use the hot tub, jacuzzi, steam room or sauna.
Please note for reservations made within 4 days of the day of arrival, full payment for the stay is required upon check-in.
Dogs are welcome at a charge of £30 per dog per night for maximum of two dogs per room. We recommend booking a Cuckfield room or above to ensure sufficient space. Please note dogs are not permitted in the Spa Suites or Spa building.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.7
Based on 545 reviews
Cleanliness: 8.68
Service: 8.95
Location: 8.89
Room Quality: 8.74
Amenities: 8.37
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
H
Hazel • family_with_children • gb
10
Can’t wait to return. Beautiful hotel and Spa
Pros:

Breakfast was delicious. I am gluten free so
often difficult for me, but they accommodated my diet so well. Dining room is beautiful, looks out onto picturesque grounds. Tables laid beautifully. Staff excellent.

Cons:

Honestly nothing. It was a great experience, would highly recommend.

2026-09-14 • via Nuitee
S
Stuart • couple • gb
9
A lovely place to stay with excellent facilities
Pros:

Spa facilities are excellent

Cons:

Room was a little dark

2026-09-08 • via Nuitee
A
Annette • couple • gb
10
Excellent stay
Pros:

All staff, in whatever capacity, were courteous and friendly and always greeted you with a smile.

Cons:

Nothing

2026-09-06 • via Nuitee
D
Dale • couple • gb
9
2026-09-05 • via Nuitee
L
Leanne • couple • gb
9
2026-09-05 • via Nuitee
F
Francesca • solo_traveller • gb
9
Pros:

Beautiful grounds, very clean and well maintained.

Cons:

There’s not a lot not to like! I’d definitely come again.

2026-08-31 • via Nuitee
A
AlexR7198 • Family
10
The best in Sussex
Pros:

You won’t find friendlier staff, better accommodation or food. So stop looking and book to stay at Ockenden Manor and Spa.

2026-08-28 • via Tripadvisor
S
Sebastian • family_with_children • de
5
2026-08-21 • via Nuitee
J
jocM6406AA • Friends getaway
10
Can’t wait to come back!
Pros:

My sister and I visited for a spa day. We have been before and we weren't disappointed to find it as good as before. The location and grounds are beautiful and the reception staff in the spa super friendly and helpful. The atmosphere is calm and the area very clean and welcoming. Coffee machine in entrance area and sofas etc. We both had a couple of treatments (facial and massage)my therapist Karla, was lovely. Fully explained whole process and gave me choice of oils used. Amazing relaxing treatments and no hard sell on the products. My sister had Bernice, who also did my pedicure. A special mention goes to her! She has a calming, professional manner and voice and was super slick. Friendly and truly lovely lady! Thoroughly enjoyable day all round! Gorgeous lunch included in package in fabulous surroundings. Am already saving for another visit!

2026-08-20 • via Tripadvisor
J
Jon • couple • gb
2
Expensive, very uncomfortable hot room, no breakfast. Won’t stay again at this or any of the parent company ‘Historic Su
Pros:

Great location and loads of potential but some serious issues which means I wouldn’t stay again.

Cons:

My room which was £596 for one night was in the ease of the building and about 28°C. I’ve never stayed in an expensive hotel before that didn’t have any air-conditioning and was in the summer hotter inside and outside.

After checking in and being a hot sweaty mess because the Room was so hot, I sat outside on the garden furniture and had a beer to cool off and the chair was filthy and stained my previously clean White shirt.

Also, like a scene out of Fawlty Towers the following morning, I was told at 10:01 that I had missed breakfast which finishes at 10 am. I then had coffee in the dining room and saw hot food coming out of the kitchen and being served until 1024 am.

2026-08-17 • via Nuitee
C
Carol Thomas • solo_traveller • gb
10
Pros:

Very friendly and helpful staff and li em relaxing time in the spa

Cons:

Nothing

2026-08-16 • via Nuitee
C
Christine • couple • gb
7
Ok for a short stay, we did not use the extensive spa facilities and found the different levels, which included stairs d
Pros:

Excellent air conditioning in our bedroom

Cons:

The lift did not access all the floors , there were a lot of stairs and the spa rooms where in a different building to the breakfast

2026-08-15 • via Nuitee
A
Angy • solo_traveller • gb
9
Pros:

Lovely setting

2026-08-14 • via Nuitee
A
ameets2026 • Couples • Heathfield, East Sussex, England
10
Awesome and memorable dinner! Great staff and location.
Pros:

Beautiful location in West Sussex countryside. We only went for dinner but lots of couples and families staying there. Staff were lovely and hospitable. The food was just incredible. Seasonal, locally sourced ingredients organised into magical dishes by the chef and beautifully presented on our plates. Every dish in each course was delightful and an absolute pleasure to experience. We eat at a lot of nice restaurants and this was up there. The location in rural countryside made the experience much more memorable, allowing for a leisurely stroll around the gardens before and after the meal! It’s one to remember and head back to especially when the weather is great.

2026-08-12 • via Tripadvisor
K
Kayleigh • couple • gb
9
Relaxing stay in beautiful setting
Pros:

Beautiful stay, wonderful staff and lovely treatments. All very relaxed and lovely location. Would recommend.

Cons:

We stayed in a spa suite and although wonderful size, very clean, the room's decor is quite dated.
The pool or hot tub also bleached both of our swimwear which was a shame.

2026-08-12 • via Nuitee
D
Denis • couple • gb
7
Great staff but not great value.
Pros:

Location, staff, breakfast service, atmosphere.

Cons:

Overpriced.

2026-08-12 • via Nuitee
B
BillandSuzanne1 • Couples • Woking, Surrey, England
10
Excellent overnight with dinner.
Pros:

Spent one night at the hotel and used the swimming pools. Hotel is excellent, food and service was outstanding. Room large with good size bathroom, shower was excellent. Easy to find and well worth the price for an overnight stay with dinner and breakfast included.

2026-08-08 • via Tripadvisor
B
Benedicte • family_with_children • au
10
2026-08-06 • via Nuitee
C
Carol • couple • gb
10
2026-08-06 • via Nuitee
B
Benedicte • family_with_children • au
10
Pros:

All of it. Didn't try spa however our daughter did and she really enjoyed it.

Cons:

Nothing

2026-08-06 • via Nuitee