The Kuala Lumpur Journal Hotel

Hotels
8.8 (3770 reviews)
No. 30, Jalan Beremi, Off Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2110 2211

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good central location
Friendly and helpful staff
Cons:
Breakfast quality
Issues with room amenities

Categories

Cleanliness
8.55
Generally clean and quiet, but mentioned issues with flooding in the washbasin.
Service
9.55
Staff described as friendly and helpful in multiple reviews.
Location
9.55
Central location praised for convenience and accessibility.
Room Quality
8.55
Rooms are clean and comfortable, but some reviews noted they're a bit tired or cramped.
Amenities
8.55
Basic amenities available, but toiletries provided only on request.
Value for Money
8.55
Good value for central location, though some reviews felt it was overpriced.
Food and Beverage
8.05
Breakfast options criticized for quality and preparation time.
Overall Experience
9.05
Overall stay was enjoyable despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:52

Property Description

Retro-Inspired Boutique Hotel in Bukit Bintang
Stylish Accommodation with Modern Amenities
Dining Options and Rooftop Infinity Pool

Book your stay at The Kuala Lumpur Journal Hotel for a unique retro-inspired experience surrounded by specialty bars and shopping centers in the heart of Bukit Bintang. Enjoy stylish rooms with floor-to-ceiling windows, ergonomic mattresses, and rain showers. Indulge in al fresco dining at The Terrace Bar & Grill or explore the dining options on Alor Street. Relax by the rooftop infinity pool overlooking the city or stay active in the fitness center. The 24-hour reception is always ready to assist you, making your stay memorable and convenient.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Complimentary daily refreshments and free flow wine at Journal Coffee Bar & Lounge (3 PM – 5 PM).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 3770 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
R
RaQia • family_with_children • us
10
The KL Journal Hotel will make you feel like ROYALTY!
Pros:

This was the best hotel experience I’ve ever had!

The service and care we received at The Kuala Lumpur Journal Hotel was top-notch. The moment we stepped out of the GRAB, the doorman/security/awesome individual, began taking all of our bags... even my plastic Trader Joe’s bag. He put everything on the trolley to store and gate us a number. Later, whenever we even looked like we were about to leave, he would open the door for us.

From the concierge to housekeeping to the breakfast bar and buffet servers, the service was amazing! Even when something wasn’t quite right, they went above and beyond to fix it. There was one server (I think his name was Anamul) who gave us extra care and made us feel special. Something that is often not the case for my race in the US. It was heartwarming.

When I stomped my toe walking back from the Merdeka Day fireworks on Malaysia’s uneven sidewalks. The woman at the concierge that evening, not only helped and had the doorman bring me ice, but the next day she remembered and constantly asked how I was doing whenever she saw me.

The KL Journal hotel is all about taking pride in customer service and putting the customer first. It set a high bar for Malaysia, (which unfortunately fell quite short after our stay here.)

As an added BONUS... They have afternoon tea time with complimentary appetizers and free-flow wine hour, DAILY! Have you booked yet? lol I miss this place.

I would highly recommend staying at the KL Journal Hotel when you visit Kuala Lumpur. The hotel itself is not luxury; it’s the employees who make the place a pampered experience.

I had written down names of people to mention, but I can’t remember who’s who now. So, Anamul, Anamul, Khaelag (sp), Afig, Karyn, Munira, Carmen, and anyone else I forgot… Termina Kasih Banyak-Banyak!

Cons:

One minor con is the room lighting could be a little brighter. Also, the hotel corridors were warm, but I now know this is the norm for most of the hotels/buildings I've stayed at in SE Asia. When I got to the room the a/c wasn't on. I felt faint and thought something was wrong with the room. Concierge immediately sent housekeeping up with a fan and searched for an air purifier. Turns out, I just needed to switch on the a/c with the keycard. Duh! This is done to conserve energy, so it's understandable. Just be prepared for that. I am now. :)

2026-10-13 • via Nuitee
ابو ليان • extended_group • om
9
فندق قريب من المطاعم
Pros:

أنصح به جميل ومريح وقبل كل شي الموظفين في غاية في الروعة يقدم تسهيلات مناسب للعوائل سرير الأطفال مجاناً وسناكس فترة العصر مجاناً لا يوجد تعقيدات.

Cons:

نظافة وسهولة تعامل مع الموظفين

2026-10-13 • via Nuitee
P
Philippe • couple • ch
9
2026-10-13 • via Nuitee
小萱 • couple • tw
10
2026-10-13 • via Nuitee
C
CYNTHIA • solo_traveller • ke
10
Pros:

Location was amazing close to everything. Complimentary late check out.

Cons:

Nothing

2026-10-12 • via Nuitee
G
Gary • solo_traveller • au
10
2026-10-12 • via Nuitee
A
Abigail • couple • gb
10
Great location!
Pros:

Really good location close to most things or the public transport! The hotel rooms are a good size and the bathrooms are really big too! The staff were lovely and really helpful, breakfast was nice too.

Cons:

Nothing

2026-10-12 • via Nuitee
G
George • couple • us
8
The high tea on the house was a great touch!
Pros:

Location. And staff were super helpful

Cons:

Had to collect your toiletries from near lift versus it already being in the room

2026-10-12 • via Nuitee
A
Adisatrya • extended_group • sg
8
Overall a pleasant stay.
Pros:

Located in the city centre. Walkable to many places.

Cons:

Everything was good except for the 2 tiny cockroaches that were found in our room.

2026-10-11 • via Nuitee
H
Henrique • solo_traveller • br
10
2026-10-09 • via Nuitee
Y
Yoko • extended_group • jp
10
静かで落ち着く
Pros:

スタッフが親切
Pavilionにも近い
夕方に宿泊者向けの軽食サービスがある

Cons:

特にないかも

2026-10-08 • via Nuitee
S
Shelby • solo_traveller • au
10
Wonderful Hotel
Pros:

The staff were extremely nice and I had no problems during my stay. The room i stayed in was nice, clean and a good size. Hotel location was perfect, close to most things but there's transport around aswell. I loved the complimentary food between 3-5.

Cons:

Nothing the stay was perfect

2026-10-08 • via Nuitee
S
Sabine • family_with_children • ch
10
2026-10-08 • via Nuitee
D
DATO’ MOHD SHAHRIR • family_with_children • my
8
2026-10-08 • via Nuitee
立棟 • extended_group • tw
7
2026-10-07 • via Nuitee
H
Hussain • solo_traveller • sa
9
Pros:

Location, cleanliness and the staff.

Cons:

Nothing

2026-10-07 • via Nuitee
A
Antonia • solo_traveller • es
9
Hotel acogedor en el centro de Kuala Lumpur.
Pros:

Lo más sobresaliente es la amabilidad del personal. Además te ofrecen merienda gratuita, vino incluido 🍷de 3 pm a 5 pm. La ubicación es perfecta inmerso en el triángulo Dorado de Kuala Lumpur. Es un hotel muy acogedor y familiar.

Cons:

Nada

2026-10-07 • via Nuitee
信騰 • solo_traveller • tw
8
很棒但cp值略低
Pros:

都蠻好的

Cons:

棉被上很多灰塵感覺是洗衣店的問題，躺在床上一直打噴嚏

2026-09-19 • via Nuitee
M
Marc • solo_traveller • de
9
2026-09-18 • via Nuitee
J
JIH-TSEN • couple • tw
10
飯店的下午茶，供應品相不錯
Pros:

該飯店位置很好，門口的服務員保持笑容幫你開門

Cons:

房間裏有點灰塵，但在可接受範圍

2026-09-18 • via Nuitee