Homewood Suites by Hilton San Diego Mission Valley/Zoo

Hotels
•
Homewood Suites by Hilton
8.4 (517 reviews)
445 Camino Del Rio South , San Diego , US
+1 619-260-0600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
High parking fees
Inconsistent breakfast quality

Categories

Cleanliness
7.88
Several mentions of dirty rooms and cleanliness issues.
Service
9.15
Most reviews highlight friendly and helpful staff.
Location
8.89
Location was frequently mentioned as a strong point.
Room Quality
8.34
Rooms range from comfortable to a few complaints about cleanliness.
Amenities
8.37
Some positives about amenities like parking and breakfast, but also some complaints.
Value for Money
7.83
Mixed feelings on the pricing in relation to services offered.
Food and Beverage
7.88
Breakfast satisfaction varied greatly among reviews.
Overall Experience
8.85
Overall experience rated higher despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:24

Property Description

Convenient Location in Mission Valley District

Discover comfort and convenience at Homewood Suites by Hilton San Diego Mission Valley/Zoo. Located in the vibrant Mission Valley district, our air-conditioned rooms offer a relaxing retreat after a day of exploring. Enjoy amenities like free WiFi, a 24-hour front desk, and a continental breakfast during your stay.

Spacious and Well-Equipped Rooms

Experience a home away from home in our thoughtfully designed rooms. Unwind in a cozy seating area, make use of the handy desk, and freshen up in the modern private bathroom. Some rooms even feature a convenient kitchenette for added convenience.

Near Major Attractions

Explore San Diego's top attractions with ease - from the renowned San Diego Zoo to the historic Old Town. With Balboa Park and the airport just a short drive away, our hotel is the perfect base for your San Diego adventures.

Ready to experience comfort and convenience in San Diego? Book your stay at Homewood Suites by Hilton San Diego Mission Valley/Zoo today!

Important information:

A surcharge of $50 applies for arrivals before check-in hours. All requests for early arrival are subject to confirmation by the property.

This is a nonsmoking property, as such, a surcharge of $300 applies for smoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Guest Reviews

8.4
Based on 517 reviews
Cleanliness: 7.88
Service: 9.15
Location: 8.89
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.85
S
Shanta • couple • us
10
Booked a king suite for the evening to escape the heat- absolutely would recommend for a long or short stay!! Perfect!
Pros:

It was, literally, too hot to stay in our own houses- heat wave. We wanted a bit of relief from the stupid heat- booked a very nice room here for an even nicer price!! The accommodations were clean, comfortable and more than we could have asked for! Just awesome!

Cons:

Not a thing.

2026-09-18 • via Nuitee
L
Luisa • family_with_children • us
10
2026-09-12 • via Nuitee
Y
Ylesia • solo_traveller • us
10
2026-09-03 • via Nuitee
D
De Guzman Jr. • extended_group • mx
10
Pretty Exceptional.
Pros:

We really enjoyed our stay in the hotel. The receptionist - Diana - was super sweet and attentive. The room was massive. My mom and sister took the beds while i slept on the couch. I asked for extra pillows and they provided it right away. They even allowed us to store our luggage after checking out of the hotel. The kitchen had everything - from plates and glasses and a microwave. It was a really good experience.

Cons:

According to my mom and sister, the breakfast was a little bit underwhelming. The location of the hotel was a little out of way and the only option we had was to take an uber.

2026-09-01 • via Nuitee
T
Tatiana • family_with_children • us
1
This was the worst hotel experience we have ever had. The room was dirty when we checked in: cup stains on the nightsta
Cons:

This was the worst hotel experience we have ever had.

The room was dirty when we checked in: cup stains on the nightstands, dust on the shelves, hair and old dirt inside the drawers and cabinets, and dishes with food still stuck to them. I didn’t even feel comfortable unpacking our suitcases.

The hotel is old, the hallways have poor ventilation, and the room was very humid, so our clothes and belongings constantly felt damp.

Parking is extremely limited. The underground garage is tiny, and the outdoor spaces behind the building are so narrow that it is difficult to open the car doors. There is also an accessible entrance near the handicapped parking spaces, but it was locked, forcing guests to walk around the building.

Housekeeping was a major disappointment. After two nights, nobody had cleaned the room or even taken out the trash. After I complained through the hotel chat, staff finally came the next morning, after our third night, and removed the trash.

At that point, we only had one night left before checkout, so a full cleaning was no longer important to me. I told them that I had not had time to secure our valuables in the safe and specifically asked them not to enter or clean the room while we were away. Despite that clear request, staff still entered our room in our absence.

The ice machine on our floor was broken, the hotel had very few luggage carts, the furniture was worn and stained, the headboard was dirty, the bathroom door looked like it had been chewed by a dog, and the shower gel ran out on the first day.

The only positive was the breakfast, which was fairly good. Unfortunately, that does not make up for the condition of the hotel and the poor service, especially considering the price. We have stayed in much cheaper hotels with far better cleanliness and service.

2026-08-30 • via Nuitee
I
Isaiah • family_with_children • us
8
2026-08-27 • via Nuitee
T
Theron • solo_traveller • us
10
2026-08-23 • via Nuitee
V
Valeria • family_with_children • us
6
It was ok
Pros:

El desayuno era bueno

Cons:

El sillon estaba roto al igual que las sabanas de una de las camas, considero que esto es de lo mas importante en un hotel y ahi fallaron totalmente

2026-08-18 • via Nuitee
H
Habib • solo_traveller • us
1
Pros:

My family doesn't liked never coming back again

Cons:

The food is very bad non good service
Room not air-conditioned we go from Room to Room no one answers the phones the building very old swimming pool not clean not twell very bad place to travel in.

2026-08-11 • via Nuitee
L
Leslie • family_with_children • us
10
Had a fun time in the pool with the Family, the rooms were very spacious and clean.
Pros:

Pool and Room

Cons:

NA

2026-08-11 • via Nuitee
M
Marianne • couple • us
10
Slept well here.
Pros:

Loved the updated hotel, our room was fabulous. Ceiling fan was key to our good night sleep. Very comfortable bed.

Cons:

Small pool, but everything else was great

2026-08-03 • via Nuitee
O
Oscar • family_with_children • us
9
Great place and very family-friendly. Located near everything (SeaWorld, downtown, San Diego Zoo, etc.). Good amount o
Pros:

Central to everything and easy to get to

Cons:

Two additional doors, not main entrance, did not work even with key card. Seemed to have been locked.

2026-08-02 • via Nuitee
M
mario • family_with_children • us
8
2026-07-25 • via Nuitee
M
Melissa • family_with_children • us
10
2026-07-22 • via Nuitee
E
Eleguess • Family • Miami, Florida
2
Be aware of unhelpful Staff
Pros:

Our Room was cancel for no reason at all. We got our room booked through Expedia and when we got to the hotel, they said they had cancelled the room because they couldn’t confirmed the payment with Expedia. However, the reservation stated the payment was going to be processed at the property when arriving. When asked to speak with the manager, she was not available and couldn’t speak over the phone either. I guess she doesn’t know how to manage a hotel after all. The lady at the front desk said that I had to call her the next day because it was already 10pm. So, you know that if you have an issue late at night it won’t be resolved until the next day because Julie Joaquin, the manager, it’s not available after regular hours. If you don’t have staff available who can resolve an issue at any time, this is not the hotel you want to stay with your family.

2026-07-19 • via Tripadvisor
C
Claudia • family_with_children • us
4
We weren’t happy with our stay here for many reasons. Facility was not maintained and pool, lobby, rooms were dirty.
Cons:

The property was very dirty, the pool was dirty, even the rooms were not cleaned properly.

2026-07-18 • via Nuitee
E
Erin • family_with_children • us
8
2026-07-18 • via Nuitee
S
Shaheryar • couple • us
7
2026-07-12 • via Nuitee
M
Mary joy • family_with_children • us
1
2026-07-09 • via Nuitee
A
Alyssa • family_with_children • us
4
2026-07-07 • via Nuitee