Holiday Inn Express & Suites Boynton Beach by IHG

Hotels
•
Holiday Inn Express
7.7 (427 reviews)
2001 West Ocean Drive , Boynton Beach , US
+1 561-736-2634

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast (frequently praised)
Helpful / professional staff (many positive mentions)
Convenient location (close to airport, stores, family)
Comfortable beds
Clean rooms mentioned by many guests
Easy parking
Gym available
Cons:
Value/price concerns and unexpected charges
Occasional cleanliness problems (bugs in a room, shower stains, bathroom cleaning)
Inconsistent / occasionally rude front-desk staff
Pool management & late-night noise incident
No-pet policy (inconvenient for some guests)
Language barrier for some Spanish-speaking guests

Categories

Cleanliness
7
Many guests repeatedly called out rooms and breakfast area as clean, but several notable negative reports (bugs in a room, shower floor black stains, bathroom cleaning issues) lower this score to mixed cleanliness.
Service
8.3
Multiple comments praise staff as professional, helpful and welcoming; however several incidents of a rude front-desk employee and an unfriendly check-in interaction introduce inconsistency, leaving service overall positive but uneven.
Location
8.5
Consistently described as convenient and well-located (close to family, stores and airport); location is a clear strength in multiple reviews.
Room Quality
7.3
Beds and privacy (sliding door) frequently praised and described as comfortable, but issues include overly soft pillows for some guests and at least one serious insect complaint, producing a mixed rating.
Amenities
8
Breakfast and gym availability are positive highlights; parking noted as easy. Some operational issues (pool opened late at night and noisy groups) reduce the amenity score slightly.
Value for Money
6.2
Multiple guests called out price concerns, unexpected booking/checkout price increases, and deposits/delays — value perception is notably below average.
Food and Beverage
9
Breakfast is repeatedly called excellent, 'the best,' and 'phenomenal' across many reviews, making food & beverage one of the strongest aspects.
Overall Experience
7.3
Overall impressions skew positive (clean, comfortable, great breakfast, helpful staff, good location) but are tempered by notable negatives (price, occasional rude staff, isolated cleanliness incidents), resulting in a modestly above-average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Comfort
Holiday Inn Express & Suites Boynton Beach East provides a modern and comfortable stay with air-conditioned rooms and flat-screen TVs. Each room includes a private bathroom with complimentary toiletries and a hair dryer for your convenience.

Convenient Amenities
Enjoy the convenience of a 24-hour front desk at the property, ensuring assistance whenever needed. The hotel's proximity to Gulfstream Mall and Boynton Beach Fashion Square offers easy access to shopping and entertainment options.

Accessible Location
Located just 18 km from Palm Beach Airport, Holiday Inn Express & Suites Boynton Beach East is easily accessible for travelers. Book now for a relaxing stay in Boynton Beach.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: PBI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 427 reviews
Cleanliness: 7
Service: 8.3
Location: 8.5
Room Quality: 7.3
Amenities: 8
Value for Money: 6.2
Food and Beverage: 9
Overall Experience: 7.3
B
Bouie • family_with_children • us
4
2026-10-31 • via Nuitee
K
Katherine • family_with_children • us
9
2026-10-28 • via Nuitee
S
Sonia • family_with_children • us
10
Always comfortable. Staff professional and accommodating.
Pros:

Breakfast is the best at this facility with lots of choices for everyone and well cooked

Cons:

Price!?

2026-10-24 • via Nuitee
D
Dan • couple • us
8
2026-10-23 • via Nuitee
L
Lamonte • family_with_children • us
7
2026-10-19 • via Nuitee
G
george • solo_traveller • us
10
2026-10-19 • via Nuitee
M
marlese • couple • us
8
Pros:

Clear private room there is a slide door that made the room private

Cons:

Clean

2026-10-19 • via Nuitee
G
Gardner • family_with_children • us
10
Pros:

Quiet and clean

Cons:

Pillows were too soft

2026-10-14 • via Nuitee
E
Estevam A R • couple • br
10
No geral confortável
Pros:

Conforto e localização

Cons:

Limpeza no banheiro

2026-10-13 • via Nuitee
D
David • solo_traveller • us
9
2026-10-11 • via Nuitee
S
Steve • solo_traveller • us
10
I loved it . The staff was helpful and sweet. I will certainly visit again.
Pros:

Clean and easy parking

2026-10-11 • via Nuitee
D
Dusel • solo_traveller • us
8
2026-10-08 • via Nuitee
T
Tiziana • couple • us
7
My opinion is over evaluated will give not more that a 7
Pros:

Clean room and nice staff

Cons:

A little pricey for the value

2026-10-08 • via Nuitee
J
Javi Castro Schumann • solo_traveller • cr
10
Pros:

La cama super confortable, la disponibilidad del gymnasio, el desayuno, en general muy bueno.

Cons:

Que el personal no habla nada español, que suben demasiado el precio de la reserva de booking en el momento del cheking con tan solo 3 días y la diferencia fue 50 dólares más y que el depósito de los 100 dólares se lo devuelven aproximadamente 7 días después.

2026-10-08 • via Nuitee
E
Emerson • couple • us
5
Never to return
Pros:

The front desk personnel was wonderful

Cons:

We only stayed in room 306 for two hours. In the first five minutes, I killed three small bugs, crawling on the air conditioning platform. A few minutes later, I had laid a white towel on the floor to change my shoes and killed three more bugs, crawling across the towel. At that point, we decided to check out.

2026-10-07 • via Nuitee
G
Geffrard • solo_traveller • us
10
2026-09-18 • via Nuitee
J
jacob • solo_traveller • us
8
2026-09-17 • via Nuitee
R
Richard • couple • ca
9
2026-09-17 • via Nuitee
B
Bresner • solo_traveller • us
10
You are the ideal place for this seventy-five year old grandmother to stay in Boynton Beach.
Pros:

Breakfast and location are ideal. When visiting children and grandchildren in Boynton Beach, it is the closest to their home, welcoming, efficient, clean, has a great breakfast, and is close to the airport.

Cons:

When visiting by car from Massachusetts, dogs are not allowed. Wherever I stay is unpleasant. There is no possibility of staying with you even though my dog is never left alone, well behaved, not a barker, always on a leash out of the room.

2026-09-12 • via Nuitee
C
Carlos • couple • us
10
2026-09-06 • via Nuitee