Facilities

Fitness facilities
Electric car charging station
Health club
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Sauna
Concierge service
See all facilities

Review Highlights

Pros:
Excellent customer service
Fantastic city views
Cons:
Limited offerings in lounge
Cleanliness of windows and sills

Categories

Cleanliness
7.73
While the overall room was clean, the windows and window sills were noted as needing attention.
Service
9.2
Excellent customer service mentioned in the review.
Location
9.24
The hotel offers a fantastic view over the city.
Room Quality
8.69
Spacious rooms with bathtubs that offer city views.
Amenities
7.22
The lounge access is not worth the cost; limited offerings.
Value for Money
8.68
Overall considered fair value for the view and service.
Food and Beverage
7.73
Breakfast primarily caters to Chinese guests; limited offerings for others.
Overall Experience
8.7
Despite some weaknesses, the hotel experience was enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:36

Property Description

Discover serenity and luxury at Hilton Haikou, perfectly situated in the heart of Haikou.

Unparalleled Relaxation: Treat yourself to rejuvenating massages and facials in our wellness center. Enjoy our state-of-the-art health club, indoor pool, and soothing sauna, ensuring a holistic retreat that revitalizes both body and mind.

Culinary Delights: Savor exquisite Chinese cuisine at Yuxi Chinese among our three dining options. With 24-hour room service and two lively bars/lounges, your culinary journey is always just a call away.

Convenience at Your Fingertips: Our hotel features modern amenities, including complimentary Wi-Fi, a business center, and extensive meeting facilities, catering to all your professional needs.

Elevate your travel experience and book your stay at Hilton Haikou today!

Important information:

  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAK

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Location

Guest Reviews

8.4
Based on 54 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 7.22
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.7
Z
Zi Lei • couple • cn
10
Pros:

Thanks Grace for her help～She is so kind of to order food for us. Awesome!

2026-06-20 • via Nuitee
T
Tan • solo_traveller • sg
9
2026-06-17 • via Nuitee
J
Joel • family_with_children • sg
5
Big but old. Staff could be more helpful
Pros:

The king studio was big and had a nice view of the city.

Cons:

The concierge was not helpful when we asked about a parcel delivery, and just directed us to the delivery shelf without checking the chat I had with the hotel.

Rooms were dated and the carboards in the kitchen were cracked in places.

2026-06-15 • via Nuitee
E
Ekaterina • solo_traveller • ru
9
Pros:

Расположен в центре. Рядом, минут 10 пешком, небольшой пляж с морем. Также в 10 минутах пешком, но в другую сторону, несколько ТЦ.
Отель отлично выглядит: мебель, дизайн, интерьер, виды.
Дружелюбный персонал, все улыбчивый, приветливые. Стремятся помочь.
Разнообразный завтрак: шведский стол. Есть разные кухни, в т.ч. европкйская, американская.
На территории отеля есть большой крытый бассейн, спа, фитнес, рестораны, бары. Возможно, что-то еще, что мы не увидели

Cons:

Не заметила такого

2026-06-10 • via Nuitee
K
Kynan. • solo_traveller • gb
10
2026-06-08 • via Nuitee
P
Peng • couple • fr
9
2026-05-29 • via Nuitee
B
BULAT • extended_group • ru
3
Cons:

Были вынуждены выселиться сразу как зашли в номер

2026-05-27 • via Nuitee
3
308alexv • Family • Beijing
10
Catch Me at My Best Nomination: Amy Lv (Front Office)
Pros:

I want to recognize Amy Lv from the Front Office for delivering truly exceptional, "extra-mile" service during our stay at Hilton Haikou. I was traveling with my wife and father-in-law, and Amy’s warmth and efficiency made an immediate impression.
Amy communicated beautifully, speaking in Chinese with my wife and effortlessly switching to English to explain everything clearly to me. Her efficiency was incredible. When we faced a checkout issue with our previous hotel, Amy stepped in, knew exactly who to call, and resolved it instantly. Even listening to her in Chinese, I could tell how sharp and precise she was—no wasted words, just pure, effective action.
She also took perfect care of our luggage, check-in formalities, and specific room preferences. While the entire team at Hilton Haikou is always remarkably friendly, Amy’s attitude was a level above. Her service was absolutely outstanding.
Thank you, Amy, for making our family feel so welcome and well cared for!

2026-05-26 • via Tripadvisor
T
Thomas • solo_traveller • be
6
Pros:

Big comfortable room

Cons:

People smoking in non smoking area

2026-05-20 • via Nuitee
O
Oliver • solo_traveller • au
8
2026-05-08 • via Nuitee
J
Jill • couple • gb
10
Pros:

What a stunning hotel and the breakfast offering was outstanding. The room was beautifully decorated and appointed (stand alone bath and sea view). I would recommend to anyone.

Cons:

All the hotel guest rooms are on high floors as there are residential apartments on the lower floors. We loved being high but if you don't, this may not be a good choice for you.

2026-05-06 • via Nuitee
X
Xin jie • couple • cn
10
必须给这家酒店打5分！从进门开始就感受到了宾至如归。
Pros:

1. 服务： 前台小姐姐非常专业，看我带着行李主动帮忙提。退房时还贴心询问是否需要矿泉水路上喝。
2. 卫生： 房间打扫得一尘不染，床品有阳光的味道，卫生间也没有任何水渍或异味。
3. 设施： 床垫软硬适中，淋浴出水快，水温稳定。
4. 早餐： 海南特色很多，每一道都很精致，特别是现煮的粉/面，味道很棒。
总结： 无论是出差还是旅游，这家都是首选。强烈推荐！

Cons:

无

2026-05-03 • via Nuitee
H
Horatio • solo_traveller • de
10
2026-05-01 • via Nuitee
M
Milan • family_with_children • us
10
Would stay again
Pros:

Breakfast and friendly staff

Cons:

Some things could use renovation, but generally everything was good

2026-05-01 • via Nuitee
H
Horatio • solo_traveller • de
9
2026-05-01 • via Nuitee
E
evgeniia • extended_group • ru
10
Pros:

Городской отель

Cons:

Рядом нет магазинов, кафе рядом тоже не видели, но рядом есть останова транспорта.

2026-04-28 • via Nuitee
H
hai • couple • cn
10
舒适愉悦
Pros:

坏境优美，服务人员热情

Cons:

地面停车管理需要改进

2026-04-24 • via Nuitee
L
Lee Yean Shiu • couple • vn
8
2026-04-19 • via Nuitee
J
joesZ1559QH • Friends getaway
10
Haikou Hilton - a great place
Pros:

The Haikou Hilton is a great hotel overall, the staff is professional and takes great care of their guests. Being a frequent traveler to Haikou, I have enjoyed my stays at the hotel over the last few years

2026-04-17 • via Tripadvisor
S
snailk2026 • Business
10
Very good experience
Pros:

Good location for business people, can easy go anywhere. Staff in hotel is very friendly ,can speak English very well especially the front desk . The breakfast is excellent, good experience. Definitely will come back again.

2026-04-17 • via Tripadvisor