Hampton by Hilton Santa Cruz

Hotels
•
Hampton Inn
8.8 (279 reviews)
San Martin Avenue Esq., Street E-Eq , Santa Cruz de la Sierra , bo
+591 3 3434010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great customer service
Clean and tidy rooms
Good location near shops and restaurants
Cons:
Limited amenities (no pool)
Breakfast service issues

Categories

Cleanliness
8.51
The hotel is neat and tidy, and very clean.
Service
9.48
Great customer service! The staff were very friendly and helpful.
Location
9.52
Well-located near restaurants and shops.
Room Quality
8.47
Comfortable beds and spacious rooms.
Amenities
8
Limited amenities; no pool or bar available.
Value for Money
8.96
Good value considering the location and cleanliness.
Food and Beverage
8.51
Breakfast was good but limited options during busy hours.
Overall Experience
8.98
Overall, a pleasant stay with good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:52

Property Description

Modern Accommodations with Convenient Amenities

Fitness Centre and On-Site Dining Options

Convenient Location with Easy Access to Nearby Attractions

Book your stay at Hampton by Hilton Santa Cruz for a comfortable and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VVI

Location

Guest Reviews

8.8
Based on 279 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
R
Raquel • solo_traveller • br
10
2026-08-28 • via Nuitee
N
Narda • extended_group • tr
1
Cons:

Terrible experience – confirmed reservation cancelled without notice

We had made a reservation at Hampton by Hilton Santa Cruz about a week in advance, specifically selecting the option to pay at the property upon check-in.

To make matters worse, I even received a reservation confirmation email the day before our stay, so naturally we expected everything to be in order.

However, when we arrived at the hotel close to midnight, we were informed that our reservation had been cancelled because the payment had not been processed.

What payment? The reservation was clearly confirmed as payable at the property upon arrival. If advance payment was required, this should have been communicated from the beginning instead of confirming a reservation under different conditions.

Arriving at a hotel close to midnight after traveling and suddenly finding out that your confirmed reservation has been cancelled — without proper notice and for a reason that directly contradicts the booking conditions — is completely unacceptable.

A very disappointing and frustrating experience. I expected much better organization, communication, and reliability from a hotel operating under the Hilton brand.

2026-08-27 • via Nuitee
F
Franco • solo_traveller • pe
2
Deficiente y Mal servicio
Pros:

Nada

Cons:

Hice una reserva por Booking con mi tarjeta AMEX y llegando a las 4;30 am me dijeron que no procedió mi reserva por ende no tenia habitación y me buscaron otro hotel. Pésimo trato y sobre todo la cancelación sin ninguna comunicación previa ni interes en notificar este cambio para buscar mitigar la situación. Me mandaron a otro hotel donde la tarifa fue mayor y no tuve mas opción que aceptar. No recomiendo este hotel para futuros viajes.

2026-08-25 • via Nuitee
E
EUGENIO • couple • do
7
Ciudadano del mundo
Pros:

Aceptables

Cons:

No

2026-08-21 • via Nuitee
L
Levin • couple • ar
10
Muy Buena . Personal Muy Amable
Pros:

Todo !

Cons:

Que En El Lobby ser pequeño (para la envergadura del hotel ) se le permita al pasajero hablar , mejor dicho , casi a los gritos por celular y sin auriculares! Insoportable!

2026-08-20 • via Nuitee
J
Jose Roberto • couple • br
9
Muito boa!
Pros:

Do quarto com instalações de cozinha e do banheiro amplo.

Cons:

Sentimos falta de um serviço de restaurante/bar que atenda os hóspedes 24 horas.

2026-08-19 • via Nuitee
B
Betty Angela • solo_traveller • bo
8
Muy buena
Pros:

La ubicación

Cons:

Todo me gustó

2026-08-12 • via Nuitee
C
Claudina • solo_traveller • es
9
Pros:

Habitación super cómodas y amplias

Cons:

Los ascensores, un poco complicado con lo de la tarjeta, que aveces no iba bien.
Por decir algo.

2026-08-11 • via Nuitee
F
Francisco • solo_traveller • ar
8
2026-08-07 • via Nuitee
M
Masahiro • solo_traveller • jp
8
2026-08-03 • via Nuitee
C
Carlos Alberto • family_with_children • pe
10
Pros:

muy bueno el desayuno y el personal muy atento y dispuesto a solucionar algún inconveniente

2026-07-20 • via Nuitee
V
Violette • solo_traveller • bo
9
Agradable
Pros:

Ubicación

Cons:

Comedor cerrado por trabajos

2026-07-14 • via Nuitee
T
Tonia • couple • us
9
Pros:

Location, comfort

Cons:

No room service or restaurant

2026-06-30 • via Nuitee
F
Federico • solo_traveller • it
8
Belle camere silenziose pulite e con spazi adeguati.
Pros:

Un Hotel comodo, buona posizione, e servizi nella norma. Colazione basica.

Cons:

Colazione troppo basica per un hotel di questo livello.

2026-06-25 • via Nuitee
V
Vega • solo_traveller • bo
10
2026-06-23 • via Nuitee
G
gustavo hector • solo_traveller • ar
10
2026-06-22 • via Nuitee
G
Gonzalo • couple • uy
10
Pros:

Todo muy bien

2026-06-19 • via Nuitee
B
Bonnassiolle • solo_traveller • cl
6
2026-05-26 • via Nuitee
L
Lua • solo_traveller • br
10
2026-05-22 • via Nuitee
M
Miguel • solo_traveller • de
8
Pros:

Central y limpio

Cons:

El hotel tiene problemas con el agua. Las cañerías suenan y no mantienen la presión constante. Hace los cuartos ruidosos cuando otros se bañan y al momento de bañarse, la presión varía.

2026-05-18 • via Nuitee