Holiday Inn Express & Suites - Charlotte Airport by IHG

Hotels
•
Holiday Inn Express
8.3 (1044 reviews)
108 Airport Commons Drive , Charlotte , US
+1 704-900-8100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very close to the airport / excellent location for transit
Staff frequently described as friendly, helpful and excellent
Breakfast praised as very good and consistent
Comfortable beds and good window sound-proofing
Nice lobby and generally pleasant facilities
Cons:
Repeated cleanliness issues (stained pull-out mattress, dirty counters, inconsistent housekeeping)
Pool and fitness centre closed without notice for some guests
Shuttle/transport reliability problems and booking communication failures
Room maintenance problems (malfunctioning HVAC, bathtub/sink issues)
Noise issues for some rooms and late-night loud music reported

Categories

Cleanliness
6.5
Multiple reviews cite poor upkeep: stained pull-out couch/mattress, unclean counters with ring-marks, rooms described as not clean and inconsistent housekeeping. Lowered to reflect those recurring cleanliness issues.
Service
9.3
Staff repeatedly praised (friendly drivers, helpful front desk, excellent service/breakfast staff), though there are notable service failures (shuttle no-show, booking/communication issues and lack of apology). Overall strong staff interactions with isolated operational lapses.
Location
9.5
Consistently positive: close to the airport and convenient for transit. Few comments about limited things to do locally, but location to airport is a clear strength.
Room Quality
7
Mixed: comfortable beds and good window sound-proofing reported, but issues with bathtub/sink fixtures, a malfunctioning HVAC producing noise, and dated or stained furniture reduce the room-quality score.
Amenities
8.6
Breakfast and lobby facilities are praised, but significant negatives include the pool and fitness centre being closed without notice and shuttle reliability problems. Amenities are generally good when available but some key facilities were inaccessible for guests.
Value for Money
8
Several guests felt the stay wasn’t worth the money due to unexpected amenity closures and maintenance issues; others appreciated proximity and comfortable beds. Score reflects mixed perceptions of value.
Food and Beverage
9
Breakfast repeatedly described as very good/typical HIE quality. Minor negatives include limited in-room coffee and a single working lobby coffee machine at times.
Overall Experience
8.5
Overall positive experiences driven by helpful staff, good breakfast, comfortable beds and convenient location, tempered by cleanliness/maintenance shortcomings and occasional operational failures (shuttle, closed amenities).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located just 7.1 km from Billy Graham Library and close to many other attractions, Holiday Inn Express & Suites - Charlotte Airport, an IHG Hotel offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a fitness centre, free WiFi, and complimentary breakfast options during your stay. The hotel also features an indoor pool and a business centre for all guests to use.

Comfortable Accommodation
Each room is equipped with a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Some rooms even have a patio for a relaxing outdoor space.

Book your stay at Holiday Inn Express & Suites - Charlotte Airport now for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 24, 2026 until Wed, Aug 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CLT

Location

Guest Reviews

8.3
Based on 1044 reviews
Cleanliness: 6.5
Service: 9.3
Location: 9.5
Room Quality: 7
Amenities: 8.6
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
M
Michael • family_with_children • de
10
2026-10-30 • via Nuitee
B
Brent • extended_group • us
9
Clean. Good breakfast.
Pros:

Location to airport.

Cons:

Nothing

2026-10-29 • via Nuitee
E
Elizabeth • family_with_children • us
10
2026-10-29 • via Nuitee
C
Cheryl • family_with_children • us
5
Cons:

Music played full volume until after 10:30 pm

2026-10-26 • via Nuitee
H
Hannah • family_with_children • gb
1
2026-10-23 • via Nuitee
K
Kimberly • family_with_children • us
7
2026-10-13 • via Nuitee
E
Elizabeth • couple • us
6
A bit more attention to maintenance and cleaning would make a huge difference.
Pros:

The window sound-proofing was excellent, which is important in an airport hotel. The room-darkening curtains were excellent.

Cons:

The upkeep of the room was quite poor. The bathtub and the sink plunger didn't work, and the counters in the room had ring-marks that could have been cleaned easily. Unfortunately, the sound-proofing in the ceiling was poor, and it sounded like we had a family of elephants staying above us.

2026-10-12 • via Nuitee
R
Rommel • family_with_children • hn
8
El hotel cumple con las expectativas.
Pros:

La cercanía al aeropuerto. Las instalaciones están muy bonitas. La conductora del transporte del hotel al aeropuerto fue muy amable.

Cons:

No hay mucho que hacer en la zona.

2026-10-08 • via Nuitee
M
Mark • family_with_children • ca
7
Pool and fitness centre closed
Pros:

Staff were excellent. breakfast was very good too.

Cons:

We chose this hotel for its pool and workout room. Both were closed, without any notice on the booking website. That was a problem for us as our boys had counted on an afternoon playing in the pool. Big disappointment.

2026-10-08 • via Nuitee
K
Kristin • extended_group • us
10
2026-09-17 • via Nuitee
T
Thomas • solo_traveller • us
3
Not worth the money
Pros:

Proximity to airport

Cons:

No coffee in room only 1 coffee machine working in the lobby no toilet paper in lobby bathroom and no body wash in the shower they had 2 shampoos and a conditioner in the shower

2026-09-15 • via Nuitee
K
Karalee • extended_group • us
8
Economicly friendly
Pros:

For the kist part it was a very nice room

Cons:

The pull out couch bed/matresss was gross and stained. Desperately needs to be replaced.

2026-09-14 • via Nuitee
S
Steven • couple • us
1
Another experience why we will no longer consider Holiday Inn Express as our go-to hotel.
Cons:

The room's HVAC was malfunctioning creating a loud whistling sound. We asked for a next morning 5:30 am airport shuttle. We watched the clerk log it into her book. At departure, the morning clerk stated that there was no record for it, that the manager was responsible for the bookings and that we would have to take the 6:00 am shuttle. He offered no apology and stated that he had just come on. At 6:10 am, the shuttle still had no driver so we replaced your complimentary service with a paid Uber which arrived promptly. We nearly missed our flight. We have used Holiday Inn Express for years as our "go-to" hotel, as they always provided a quality experience. The past couple of years, for us, the hotel has been on a slippery slope.

2026-09-04 • via Nuitee
E
Edrick G. • extended_group • pr
10
The lobby is very nice; the cleanliness, service, and breakfast were excellent.
Pros:

The facilities are excellent.

Cons:

N/A

2026-09-02 • via Nuitee
D
Daniel • couple • de
8
2026-08-31 • via Nuitee
A
Ashley • couple • us
8
Overall, it was very nice!
Pros:

The staff was very nice and the bed so super comfortable!

Cons:

The pool was not ready to swim in, it’s August!

2026-08-31 • via Nuitee
D
David • extended_group • us
7
2026-08-27 • via Nuitee
P
Pierre Turcotte • solo_traveller • ca
5
Pros:

Le confort

Cons:

L'accueil du personnel, glacial, bête, la dame nous a donné la chambre qui est située dans le cubicule des ascenseurs donc très bruyant toute la nuit.
Le pire point est que le service de shuttle n'est jamais venu nous chercher à l'aéroport, même après 3 appels.

2026-08-21 • via Nuitee
V
Vincent • solo_traveller • us
8
Pros:

Nice beds

Cons:

Cleaning staff coming into the room before checkout

2026-08-19 • via Nuitee
D
Darcey • extended_group • us
7
2026-08-17 • via Nuitee