Southpole Central Hotel

Hotels
7.5 (1402 reviews)
29 Junquera Street, Barangay Kamagayan , Cebu City , ph

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Poor cleanliness
Rude reception staff
Room maintenance issues

Categories

Cleanliness
4.46
The rooms were run down and dirty, with mould and poor ventilation.
Service
9.43
While staff at reception could be rude, other staff members were friendly and accommodating.
Location
8.97
Great location with easy access to nearby attractions and transport.
Room Quality
6.42
Rooms were spacious but had significant issues like poor water pressure and hygiene.
Amenities
7.45
Basic amenities available; however, there were complaints regarding efficiency.
Value for Money
6.91
Some reviews indicate that the cost does not reflect the quality of the stay.
Food and Beverage
8.46
Breakfast desserts were highlighted positively, though the buffet service could improve.
Overall Experience
7.93
A mixed experience with notable pros, but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:37

Property Description

Modern Rooms with City Views
Featuring a sleek modern design and essential amenities, the rooms at Southpole Central Hotel provide stunning city views, a flat-screen TV, and a private bathroom.

All-Day Buffet Dining
Indulge in daily buffet breakfast and international cuisines at the Southpole All Day Dining Restaurant. For a more private dining experience, room service is available for guests.

Convenient Facilities and Services
With a business centre, ATM machine, and free newspapers, Southpole Central Hotel ensures a hassle-free stay. The multilingual staff at the 24-hour front desk are ready to assist with airport shuttle services and luggage storage.

Experience comfort and convenience at Southpole Central Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CEB

Location

Guest Reviews

7.5
Based on 1402 reviews
Cleanliness: 4.46
Service: 9.43
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.93
A
Astorga • family_with_children • ph
8
2026-08-24 • via Nuitee
A
aoi • solo_traveller • jp
1
設備が整っておらず、期待はずれ
Pros:

かなり欠点が多かったが、スタッフが優しい所はいい所だった。

Cons:

冷蔵庫、ドライヤーがない
この二つは最低限あるべきだと思う。
無料アメニティーがあると書いていたが全然ない。
泊まっている途中に全フロアのキーが壊れるハプニングがあり、ベルマンがいないと部屋に戻れない、エレベーターを使えなくなった。
オートロックのキーの蓋？が壊れていると話したのに、全然問題ないと言ってきた
台にアリの巣があったのか、蟻が歩いていてとても不愉快だった
写真と違うように感じた。

2026-08-05 • via Nuitee
A
Alfred Samuel • solo_traveller • fr
8
sympas,propre et une recption au top
Pros:

personnels à l,ecoute et tres serviable

Cons:

il n-y a pas de fenetre dans la chambre

2026-08-02 • via Nuitee
T
THEDA • solo_traveller • ph
5
2026-07-22 • via Nuitee
K
Kawan • solo_traveller • pl
2
Pros:

Jedyny plus to lokalizacja blisko portu i sklepu 7eleven. Personel pomocny.

Cons:

Stan hotelu tragiczny. Śniadania obrzydliwe.

2026-07-21 • via Nuitee
A
Adrian • solo_traveller • us
4
Rooms were nice. Bathroom was disgusting
Pros:

Rooms were comfy and clean

Cons:

It was difficult to get my dates of stay changed. The worst part was the water smelled like rotten eggs... I wasnt sure if I even wanted to shower

2026-07-12 • via Nuitee
K
Kent randale • extended_group • ph
9
2026-07-09 • via Nuitee
G
Glexer joyce • solo_traveller • ph
10
2026-07-06 • via Nuitee
R
Raphael Gabriel • solo_traveller • ph
4
2026-07-06 • via Nuitee
J
JUNNIE • solo_traveller • ph
8
2026-07-05 • via Nuitee
L
Loris • couple • no
3
So basically I wanted a place to layover for the night so I choosed this hotel cause I heard it was good and clean and n
Pros:

The staff was nice, the room was clean and good.

Cons:

There bathroom it was the worst I wanted to take a shower the water smelled so bad like it was sewage water so bad, and I paid for the breakfast but there was nothing just plain disgusting rice with boiled eggs and sausage.

2026-07-04 • via Nuitee
M
MrC • solo_traveller • au
7
Pros:

Great location near cbd, nice escape from heat and traffic

Cons:

No toilet paper, few sheets, lots of conditions (bottle charge for a drink in your own room!?, stain fee on sheets... ) and a 1000 peso refundable deposit required not advised before hand.

2026-07-02 • via Nuitee
J
John Paul • couple • dk
7
2026-07-01 • via Nuitee
J
John Paul • couple • dk
8
2026-07-01 • via Nuitee
Q
QUINCY XENIA • couple • ph
8
2026-06-28 • via Nuitee
L
Leia Anjelica • extended_group • ph
5
It was okay but could have been better
Pros:

I like that it’s downtown and close to where we need to be at

Cons:

Breakfast is too limited.

2026-06-20 • via Nuitee
J
Justine • solo_traveller • nz
9
2026-06-14 • via Nuitee
J
Jessebel • family_with_children • ch
7
2026-06-04 • via Nuitee
A
aileen • solo_traveller • it
5
2026-05-31 • via Nuitee
R
Renee • couple • nz
6
2026-05-28 • via Nuitee