Hotel AquaCity Riverside

Hotels
8.4 (839 reviews)
Sportova Ulica 1397/2 , Poprad , sk

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Convenient location
Cons:
Heating issues
Limited drink offerings
Uncomfortable bedding

Categories

Cleanliness
7.54
Multiple reviews cite issues with cleanliness and room maintenance, including lack of warm water and inadequate cleaning.
Service
9.01
Overall positivity about staff willingness and helpfulness, as seen in several reviews.
Location
9.05
Conveniently located near main attractions, and many guests appreciate this.
Room Quality
7.5
Concerns mentioned about heating issues and uncomfortable sleeping arrangements in some rooms.
Amenities
8.03
Good amenities mentioned, especially related to the value of the aquapark included.
Value for Money
8.49
Generally perceived as good value, though some mention additional costs for drinks.
Food and Beverage
9.04
Food quality received consistently positive remarks, with variety and quantity appreciated.
Overall Experience
8.51
Many guests express a positive overall experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:43

Property Description

Unwind in Aquacity Riverside's Aquapark

Luxurious Amenities

Indulge in the Aqua Packet offering access to various pools, a 50-meter swimming pool, and a mesmerizing 3D laser show. Enjoy discounts at the sauna, spa center, fitness center, and cryotherapy procedures.

Comfortable Accommodations

Relax in well-equipped units with modern amenities like a flat-screen TV, minibar, and free WiFi. The bathroom with free toiletries ensures a comfortable stay.

Convenient Location

Explore nearby attractions like the Tatranska Lomnica and Stary Smokovec Ski Areas, as well as the historic centers of Spisska Sobota and Kezmarok.

Book your stay at Hotel Aquacity Riverside for a rejuvenating experience!

Important information:

During stays going through 24.december a mandatory fee is included, which includes a special Christmas dinner.
During stays going through 31.december a mandatory fee DOES NOT include a special New Year's Eve dinner and program. Dinner is served in a form of menu.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 839 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
K
Kovarovicova • solo_traveller • sk
10
Pros:

Chodíme každý rok Všetko bolo na vysokej úrovni.Kučhyňa vynikajúca aj obsluha Ďalej aj upratovanie Ďákujeme za krásny pobyt v hotely, ktorý sme dostali,ako prekvapenie za pobytRieverside.Veĺké ďakujeme a určite sa vrátime a doporučujeme aj ďalej.

2026-05-15 • via Nuitee
P
Patrik • family_with_children • sk
10
2026-05-14 • via Nuitee
P
Patrik • solo_traveller • sk
10
2026-05-14 • via Nuitee
J
Júlia • family_with_children • sk
7
Pros:

Personal velmi mily, jedlo bolo chutne.

Cons:

Na izbe islo nonstop kurenie, radiator za stolom, bez moznosti regulacie/vypnutia. Neskutocne teplo na izbe, nedalo sa spat.
Izba je mimo aquacity, kde sa podavali aj ranajky a vecere.

2026-05-12 • via Nuitee
Виталий • solo_traveller • ua
6
Pros:

Что в стоимость номера включен аквапарк на 2 дня

Cons:

Если просто рассматривать вариант без посещения аквапарка вообще не стоит,стены подраны,номер не соответствует фото к этому всему не какой шумоизоляция.В городе есть куда лучше вариант за более меньшую сумму денег

2026-05-09 • via Nuitee
A
Augustin • solo_traveller • sk
5
2026-05-09 • via Nuitee
M
Mertová • solo_traveller • sk
10
Pros:

Izba bola čistá všetko bolo super , len škoda ,že neboli na izbe župany ,ale inak všetko super

2026-05-07 • via Nuitee
P
Pavlina • family_with_children • sk
10
2026-05-05 • via Nuitee
M
MONIKA JUSTYNA • solo_traveller • pl
10
Pros:

Super jedzenie, pokoje też fajne

2026-05-03 • via Nuitee
R
Rastislav • couple • sk
10
2026-05-03 • via Nuitee
R
Rastislav • couple • sk
10
Pros:

Skvele ubytovanie. Izby čiste. Postele majú dobre matrace fajn sa spalo. Mám tad tvrdšie a tie spĺňali moje očakávanie. V cene vstup do AquaCity. A tak tiež poloenzia vecne ktorá je super.

2026-05-03 • via Nuitee
B
Balu • solo_traveller • sk
8
2026-05-01 • via Nuitee
P
PAVEL • couple • cz
9
2026-04-29 • via Nuitee
Z
Zsolt • solo_traveller • sk
9
2026-04-28 • via Nuitee
M
Martina • solo_traveller • at
10
Pros:

Der getrennte Parkplatz vom Riverside Hotel und das Essen

Cons:

Hotel war ein bisschen schwer zum Finden

2026-04-16 • via Nuitee
D
Dorottya • family_with_children • hu
8
Pros:

A 2 gyerekkel 2 db összenyitható szobát kaptunk, ami nagyon praktikus és kényelmes megoldás volt. 3*-ra foglaltunk, de a szobán kívül a főépület 4*-os infrastruktúráját használtuk. Lidl 5 perc sétára van, ha kell valami. A szállás egy teniszpálya épülete, amit jelenleg nem használtak, így nem volt zavaró. Pici gyerekkel is 5 perc séta volt az étterem és wellness.

Cons:

A vacsorához egy pohár csapvíz sem járt. Az ételek számunkra időnként ízetlenek voltak, de ez nem feltétlenül hiba, mi erősen fűszerezünk.
Általában jellemző volt, hogy nemzetközi nyelven nehezen elérhetőek az információk.

2026-04-11 • via Nuitee
M
ML • family_with_children • sk
5
Pros:

Pobyt by som celkovo hodnotil ako priemerný. Mám však niekoľko výhrad. Boli sme ubytovaní v Riverside a mali sme problém ubytovanie nájsť uvítal by som viac smerovacích tabúľ.

Samotné ubytovanie pôsobilo priemerne až podpriemerne, od ošúchaného nábytku až po viditeľné poškodenia a znečistené steny. Čo sa týka celkovej čistoty, tam zásadné výhrady nemám.

Personál bol naopak veľmi príjemný upratovačka aj obsluha pri check-ine boli milé a ochotné. Rovnako by som vyzdvihol upratovačku v Thermal Parku (žiaľ, nepamätám si meno), ktorá nám ochotne poradila, kde sa nachádza časť aquaparku. Orientácia v areáli je totiž pomerne zložitá prechádza sa cez viacero turniketov a značenie je opäť nedostatočné.

Samotný aquapark bol v poriadku, no ceny sú podľa mňa prehnané pokojne by obstáli aj vo Švajčiarsku.

Raňajky a večere boli skôr priemerné, pričom by som ocenil vyššiu úroveň čistoty pohárov a príborov.

Z pobytu mám zmiešané pocity je tu priestor na zlepšenie viacerých detailov. Celkovo ho hodnotím ako priemer. Na druhej strane, cena bola pomerne prijateľná a veľmi oceňujem možnosť vstupu do aquaparku aj v deň odchodu

2026-04-09 • via Nuitee
M
Maroš • family_with_children • sk
9
Pros:

Čisto , blízko

Cons:

Oddelený matrac , keď ste pár .

2026-03-29 • via Nuitee
K
Krzysztof • family_with_children • pl
10
2026-03-27 • via Nuitee
J
Jarosław • couple • pl
10
2026-03-25 • via Nuitee