Haydarpasha Palace

Hotels
•
Independent
8.4 (110 reviews)
Turkler Mevkii Konakli, Alanya, Antalya, 07407 , Alanya , TR
+90 242 537 60 60

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Facilities

Free breakfast
Full-service spa
Free beach cabanas
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Luxurious resort
Variety of delicious restaurants
Cons:
Lack of cleanliness
Service issues

Categories

Cleanliness
6.79
Several guests reported issues with cleanliness and maintenance, indicating a need for improvement.
Service
8.26
Some guests found the service lacking, with issues in staff responsiveness, but overall it did not ruin the experience.
Location
9.3
The hotel is praised for its prime location, despite being far from the airport.
Room Quality
9.25
Rooms are described as wonderful and luxurious, contributing positively to the stay.
Amenities
8.28
Amenities received mixed feedback with concerns about overcrowding, but overall selection is good.
Value for Money
7.74
Guests felt the hotel does not meet the expected standards for a 5-star rating.
Food and Beverage
8.79
Diverse and delicious food options were enjoyed by guests, though some had concerns about service speed.
Overall Experience
8.76
Despite the downsides, many guests enjoyed their stay overall and highlighted the resort's positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:34

Property Description

Experience luxury and relaxation at Haydarpasha Palace, your ultimate getaway in Alanya.

Indulge in Unmatched Relaxation
Pamper yourself at our full-service spa, featuring rejuvenating massages, body treatments, and facials. After a day of pampering, dive into one of our three exquisite outdoor swimming pools or take a leisurely stroll to the private beach for sun-soaked bliss.

Savor Culinary Delights
Delight your taste buds with our diverse dining options, including the exquisite Pan-Asian fare at Shuang Restaurant. With four on-site restaurants, four vibrant bars, and a complimentary daily buffet breakfast, there’s something for everyone.

Modern Comfort and Convenience
Unwind in one of our 592 spacious guest rooms, complete with private balconies, free minibars, and complimentary Wi-Fi. With a dedicated 24-hour front desk, concierge services, and a business center, every aspect of your stay is designed for your comfort and convenience.

Book your luxurious escape at Haydarpasha Palace today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Free in-room WiFi has a 2-device limit.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 6.79
Service: 8.26
Location: 9.3
Room Quality: 9.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
S
Samet Özkan • family_with_children • de
10
Pros:

Wir hatten einen wunderschönen Urlaub im Haydarpasha Palace und können dieses Hotel von Herzen weiterempfehlen. Die gesamte Hotelanlage ist sehr sauber und gepflegt, die Zimmer sind modern eingerichtet und das Essen war jeden Tag abwechslungsreich und sehr lecker.

Ein ganz besonderes Lob geht an Mehmet Alp Chef und sein Team im Restaurant. Sie waren jederzeit sehr freundlich, aufmerksam und haben sich hervorragend um die Gäste gekümmert. Man hat sich vom ersten Tag an willkommen und bestens aufgehoben gefühlt. Ein so herzlicher Service macht den Urlaub noch schöner.

Auch das gesamte Hotelpersonal war immer hilfsbereit und zuvorkommend. Der Poolbereich, der Strand und das Unterhaltungsprogramm waren ebenfalls hervorragend.

Vielen Dank an das gesamte Team des Haydarpasha Palace für den unvergesslichen Urlaub. Wir kommen auf jeden Fall wieder!

2026-07-22 • via Nuitee
F
Ferhat • solo_traveller • dk
9
2026-07-22 • via Nuitee
G
Gamze • family_with_children • no
7
2026-07-21 • via Nuitee
A
Ali • family_with_children • tr
1
فندق جميل من الخارج، لكن مستوى الخدمة والنظافة والصيانة لا يبرر سعر الإقامة، ولن أكرر الحجز فيه
Pros:

لم يعجبني اي شيء

Cons:

أود مشاركة تجربتي بكل شفافية، وأتمنى أن تؤخذ هذه الملاحظات بعين الاعتبار لتحسين مستوى الخدمة.

للأسف، كانت إقامتي دون التوقعات للأسباب التالية:

* كانت رائحة الطعام في الطابق الخامس قوية ومزعجة بشكل مستمر.
* لا تتوفر خدمة الغرف؛ فعند طلب مشروبات تم إبلاغي بأنه يجب النزول إلى الأسفل للحصول عليها بنفسي.
* في يوم المغادرة، اتصلت بمكتب الاستقبال مرتين لطلب المساعدة في نقل الحقائب، ولم يجب أحد على الاتصال، مما اضطرني إلى حمل الحقائب وإنزالها بنفسي.
* طلبت سريراً للأطفال، لكن الذي تم إحضاره كان قديماً وغير نظيف، ولا يليق بمستوى أي فندق.
* طلبنا مياه للشرب وأكياس قهوة في الساعة 11:00 صباحاً، ولم يتم إحضارها إلا حوالي الساعة 5:00 مساءً بعد عدة اتصالات ومتابعات.
* الغرفة قديمة وتحتاج إلى صيانة شاملة. والأخطر من ذلك أنه أثناء نومنا سقط جزء من ديكور ظهر السرير على رؤوسنا، وهو أمر كان من الممكن أن يتسبب بإصابة خطيرة.
* نظافة المصاعد كانت غير مرضية.
* تقييمي لنظافة الغرفة هو 4/10.
* الوسائد غير مريحة ولا تساعد على الحصول على نوم جيد.
* طلبت غطاء لحاف، وكان الرد بأنه لا تتوفر لحافات أو بطانيات بسبب فصل الصيف، رغم أن احتياجات النزلاء تختلف من شخص لآخر.
* العزل الصوتي بين الغرف والممرات ضعيف جداً، حيث يمكن سماع جميع الأصوات داخل الغرفة، مما أثر على الراحة والخصوصية.
* لا تتوفر مستلزمات أساسية مثل الشامبو، وفرش الأسنان، ومعجون الأسنان.
* السعر مبالغ فيه مقارنة بمستوى الخدمات والتجهيزات المقدمة.

بناءً على هذه التجربة، لن أكرر الحجز في هذا الفندق مستقبلاً، ولا يمكنني التوصية به ما لم يتم تحسين مستوى الخدمة، والاهتمام بالنظافة، ورفع معايير السلامة وجودة الصيانة.

شكراً لكم.

2026-07-20 • via Nuitee
G
Gamze • family_with_children • be
10
2026-07-19 • via Nuitee
C
Christian • family_with_children • dk
8
2026-07-16 • via Nuitee
Y
Yassir • family_with_children • no
9
2026-07-15 • via Nuitee
S
Satu • solo_traveller • fi
7
Pros:

The hotel is beautiful, clean and good in size, you can reach restaurants and pools without walking too much. The hamam is nice, but slightly over priced, and the people working there are a bit too pushy to sell their services.

Food was ok, some drinks were quite nice. The daily ice cream was a nice touch. The few themed parties we attended were good, especially the DJ was excellent. The room was very spacious with lots of storage space for clothes, two balconies and two bathrooms, which was great for our family of five.

The main pool was large, water slides were good enough. Indoor pool was a nice surprise, it was also quite big and a nice place to cool down from the heat. Location is good as it is walking distance from many shops.

All in all, it was an ok stay for us, but not good enough for us to return. Compared to some other resorts, this was not up to our standards.

Cons:

Unfortunately there were many things that put us off during our stay. During check in, nobody told us about the hotel and the area, the different restaurants, areas, hamam, kids play area - we found these out ourselves after some days. There was barely any greenery in the hotel area, no park or garden to walk around.

The rooms had no blankets, we had to call reception several times to get anything close to a proper blanket. The mini bar was not stocked until day 4.

The queueing situation at meal times was just not right. There are very long queues, with people cutting in between, and by the time you make it to your table, the food is cold. Many resorts use visitor data to improve their services - this hotel really needs to study which foods are popular, and then add serving stations for those. Most of the food was quite oily. We ended up eating the few same safe choices every day. There were quite less options for kids.

Another massive negative side was the sun bed situation by the pools. Apparently people get up before 8am to reserve the beds with their towels, which is forbidden in the rules but not enforced by the hotel. We almost never found a single free bed after breakfast, so we had to go to the beach or leave our bags on the floor. This issue really needs to be solved. People reserved a group of 5 or 6 beds and then never returned - in the meanwhile our family of 5 could find maybe 1 random chair far from the pool and had to share that.

The beach had more space, but unfortunately the water was really dirty. It wasn't only the muddy sea bed, there were actual pieces of plastic and other trash floating around. The area was also quite small, and the water sports guys kept playing music from their boats very loud. Same was by the pool.

Another complaint is that people openly and excessively smoked everywhere, including by the kids pools and outside on the terrace where people are having food.

2026-07-15 • via Nuitee
V
Vecihi • family_with_children • us
9
2026-07-15 • via Nuitee
F
Fatma • family_with_children • nl
8
2026-07-14 • via Nuitee
F
Feride • family_with_children • nl
10
2026-07-13 • via Nuitee
D
Daniella • family_with_children • no
9
2026-07-12 • via Nuitee
K
Kosai • family_with_children • de
8
2026-07-11 • via Nuitee
K
Katarzyna • solo_traveller • pl
9
Pros:

Wszystko było super, w szczególności kuchnia bardzo tóżnorodna w której każdy znajdzie coś dla siebie, bardzo dobrze rozwiązany dostęp do basenów, były strefy dla dzieci i tylko dla osób dorosłych, jedzenie i napoje dostępne całą dobę, brak walki o leżaki dla każdego były dostępne , przy plaży zjeżdżalnie dla dzieci i dorosłych. Wszędzie prysznice żeby się opłukać, bardzo czyste łazienki. Bardzo dużym plusem był przy plaży nieduży lunapark dostępny dla gości hotelowych i amfiteatr gdzie codziennie odbywały się różnorodne wydarzenia artystyczne.

Cons:

Śmieci w morzu ale to nie wina hotelu tylko raczej nas wszystkich.

2026-07-11 • via Nuitee
E
Eda • family_with_children • nl
10
2026-07-11 • via Nuitee
S
Sahil • couple • az
5
2026-07-11 • via Nuitee
S
Sahil • family_with_children • az
5
2026-07-11 • via Nuitee
E
Eda • family_with_children • nl
10
2026-07-11 • via Nuitee
B
bayram • family_with_children • tr
7
2026-07-09 • via Nuitee
F
Faisel • family_with_children • dk
8
Hotel til topkarakter. Personale ved aktiviteterne elendige. 9 ud af 10 forstår ikke engelsk
Pros:

Hotellet var virkelig smukt.

Cons:

Personalet ude ved pool området særligt animation folket tog på ingen måder ansvar. Selvom der vsr skilte som viste åbne og lukke tider kunne ting være lukkede. Når man spurgte personalet vidste de intet. En prøvede at fortælle os at det ikke var tyrkisk tid der fremgik af skiltene men “world time”. Hvad end det så er. Personalet ude ved pool områderne tog desværre ikke ansvar. Jeg savnede også livreddere ved indendørs pool området.

2026-07-09 • via Nuitee