Kokotel Bangkok Surawong

Hotels
8.6 (1433 reviews)
181/1-5, Surawong Rd, Suriwong, Bangrak , Bangkok , th

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Children allowed

Facilities

Clubhouse
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable for families
Cons:
Cleanliness issues
Small room size
Limited breakfast choices

Categories

Cleanliness
8.06
Multiple reviews mention issues with cleanliness, including bugs and improper cleaning.
Service
9.53
The staff are consistently praised for being friendly and helpful.
Location
9.07
The location is frequently described as good and convenient.
Room Quality
8.02
Several reviews noted that rooms are small and sometimes not clean, affecting comfort.
Amenities
8.55
Some complaints about limited breakfast options but overall decent amenities.
Value for Money
8.01
Certain reviews suggest low value for the price paid, particularly concerning cleanliness.
Food and Beverage
8.56
Breakfast options were mentioned as limited but food quality was praised.
Overall Experience
9.03
Despite some issues, many guests enjoyed their stay and highlighted exceptional staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:22

Property Description

Convenient Location
Located just a short walk from Chong Nonsi BTS Skytrain Station, Kokotel Surawong offers easy access to transportation and key attractions in Bangkok.

Comfortable Rooms and Amenities
Enjoy free WiFi, air conditioning, and a range of in-room conveniences such as a flat-screen cable TV, safety deposit box, and free toiletries. Need to iron your clothes? Just request an iron and ironing board.

Family-Friendly Services
With a children's playroom, daily housekeeping, and luggage storage available, Kokotel Surawong ensures a hassle-free stay for families. Plus, the 24-hour reception, laundry service, and free limited parking add to the convenience.

Ready to experience comfort and convenience in Bangkok? Book your stay at Kokotel Surawong now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. A third-party payment will not be accepted.

One infant under 2 years stays free of charge when using existing beds or baby cot.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1433 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 9.03
G
Geoffrey • solo_traveller • th
9
2026-06-13 • via Nuitee
N
natasha • couple • it
9
2026-06-11 • via Nuitee
J
Jyrki • solo_traveller • fi
8
2026-06-10 • via Nuitee
C
czarinna cyril • family_with_children • ph
9
staff are used to kids, so even if we are noisy in the lobby, all the staff are so nice to us
Pros:

it was my kid's birthday during our stay, they gave treats, they even gave a surprised

2026-06-09 • via Nuitee
D
Dennis • solo_traveller • au
9
Welcoming Staff with Style
Pros:

The receptionists are truly the highlight of this hotel. They are exceptionally accommodating, professional, approachable, and always willing to help. From check-in to check-out, they consistently greeted us with warm smiles and showed genuine concern for our needs. Their outstanding customer service made us feel welcome and well cared for throughout our stay.

The breakfast was surprisingly amazing. We honestly did not expect it to be this good. While the buffet may not offer the largest variety, it has everything you need, and the quality of the food is excellent. One unique feature we loved was the fresh honeycomb, where guests can enjoy honey directly from the comb. Every dish we tried was delicious, and breakfast became one of the highlights of our stay. Highly recommended!

The reception area is also very eye-catching and inviting. Although it is not very large, it feels cozy, elegant, and welcoming. My daughter especially enjoyed the slide in the lobby while we were waiting to check in, which was a lovely touch for families traveling with children. It created a pleasant first impression and set the tone for a wonderful stay.

Cons:

The hotel facilities are generally well-maintained, but some areas are beginning to show signs of age. The property feels a bit compact in certain sections, and we noticed some mold and white calcification buildup in the shower area. Improved maintenance and more frequent deep cleaning would help enhance the overall guest experience.

The hotel provides a self-service ironing area on the top floor, which is a bit inconvenient option for guests. However, the room can become quite hot and uncomfortable while ironing. The same area also houses vending washing machines and dryers, which may be useful for guests staying for longer periods.

Another feature is the water dispenser located near the elevator, allowing guests to refill their bottles. While this is environmentally friendly, I personally have some concerns regarding sanitation and safety since it is used by many different guests throughout the day. For added convenience and peace of mind, I would prefer complimentary sealed bottled water to be provided.

2026-06-07 • via Nuitee
R
Richard • family_with_children • us
8
Good staff, small and uncomfy rooms.
Pros:

i loved the staff, the best customer service. It was also near a lot of shopping areas which is a plus. Only 10 mins away from MBK market.

Cons:

the quad room is very tiny and for a family of 5, not the best. this property is good if it’s just you and another person, but for a family, wouldn’t recommend.

2026-06-06 • via Nuitee
พัณณ์ชิตา • family_with_children • th
9
2026-06-05 • via Nuitee
M
Mizafar • family_with_children • tm
8
2026-06-04 • via Nuitee
E
Eric • solo_traveller • fr
8
2026-06-01 • via Nuitee
M
Michal • solo_traveller • cz
8
Pros:

The room was nice and cozy and well air-conditioned. The breakfast was nice with usual selection (eggs, hot dogs, cereals, ...) with addition of some local "things".

Cons:

It took some time to get warm water in the shower.

2026-06-01 • via Nuitee
Z
ZAIMING • solo_traveller • sg
9
2026-05-31 • via Nuitee
Y
Yusuke • solo_traveller • la
2
Disappointed.
Pros:

Staff were hard working despite the quality of the property's hardware.

Cons:

It's dirty and dilapidated.Surprized that a Japanese owned hotel can live with this state of decay.

2026-05-30 • via Nuitee
D
Dmitrii • solo_traveller • ru
10
Pros:

Очень уютный небольшой отель. Номер чистый, белоснежная постель, вкусный завтрак, в лобби отличная горка для детей. Единственное неудобство - семейный номер очень маленький, было тесновато. Но 1-2 ночи с детьми переночевать можно

2026-05-28 • via Nuitee
M
Mateja • family_with_children • si
7
Pros:

Zajtrk je glede na majhnost recepcije in zajtrkovalnice VRHUNSKI in zelo domišljen ter vsestranski. Vse pohvale osebju.

Cons:

Dotrajanost sob, občutek, da ni čisto, čeprav je.

2026-05-25 • via Nuitee
Y
Yuki • solo_traveller • jp
10
Nice
Pros:

Nice staff and comfortable room
We can get good sleep

Cons:

I don’t find it

2026-05-24 • via Nuitee
R
Ramil • extended_group • ae
6
Fair
Pros:

Cheap

Cons:

Noisy vehicles

2026-05-19 • via Nuitee
N
Naasa • couple • nl
9
2026-05-19 • via Nuitee
I
Ivan • family_with_children • ru
10
Pros:

Хороший семейный отель, удобные кровати, пижамки, отличное расположение, завтраки скромные, но голодными не оставались, в пешей доступности куча локаций

2026-05-18 • via Nuitee
P
Peter • couple • th
1
Deluxe? More like "Disgusting.
Pros:

Only the reception staff. Who are lovey

Cons:

I booked, what was described as" A De LUXE ROOM WITH KING SIZE BED". What we got was a small corner room with a mattress on the floor, not a chair in the room and a toilet so small that when sitting I could not close the door. "DELUXE?" The price was more than other double rooms. Blatant deception. Had this been my first time booking with Booking. Com I would never use them again. However, I have been a longtime customer and this is the first time this has happened so I know that it is the Hotel group that is to blame.

2026-05-16 • via Nuitee
S
seri • couple • in
8
2026-05-16 • via Nuitee