The Caledonian Island Hotel

The room could of been a bit cleaner. there was a lot of dust on the surfaces

Unfortunately, we did get stuck in the lift during our stay. There were four of us, but we were still within the stated weight limit. It was a little scary, particularly as one person in our group struggles with claustrophobia.

The team responded, and we were out within around 10 minutes. The gentleman who initially came to help was very polite and reassuring. Although it seemed to be the first time the team had dealt with this situation, we really appreciated their efforts to work out what to do and get us out safely.

What disappointed us was the manager's reaction afterwards. She repeatedly said there was a sign stating that a maximum of three people were allowed in the lift, which made us feel as though the incident was our fault. We checked afterwards, and there was no such sign. Once we were out, one person in our group was laughing loudly because she was uncomfortable and trying to cope with the stress of having been trapped, but the manager's attitude made us feel almost as though we should apologise for what had happened.

As the manager was leaving, I also heard her say that we had "ruined her day", which was particularly disappointing after we had just been stuck in the lift ourselves.

Accidents and technical problems can happen, and we don't blame the team for the lift getting stuck. In fact, we were grateful that they managed to get us out quickly. It was simply the way the situation was handled afterwards that could have been much more understanding and reassuring towards guests.

Aside from this incident, the rest of our stay was good, and the team were great.

Every thing was good

Nothing

The shower ran hot and cold, couldn't get a constant temperature, Hotel grounds were a bit untidy and rough. Restaurant menu was okay but not impressive. The hotel seemed to be geared up for coach trips.

Luke warm welcome, find your own way to your room without directions
Car park was full with random cones dotted around so not entirely clear where best to park
Hotter than the sun in the rooms and no offers of a fan
Tired building could use new carpets

Not clean, no fans, no respect for request of rooms near each other

Very dated and scruffy rooms ....bar closes at 11. .sometimes did feel like a old person's home

Rooms were very hot.

The bedroom was very basic, the lights were poor, and the bed was quite uncomfortable. I thought the breakfast was very disappointing and I didn't enjoy it at all.
There was the bare minimum in the room for a 3 star
The chairs outside the "ballroom" on the patio were so uncomfortable as well.
I'm sorry to say that as an Independent Travel Agent I will not be recommending this Hotel.
A shame really, as it made the reason for coming to the IOW to surprise & celebrate my brother's birthday who lives in Ryde and my recent birthday a little bit shoddy.

All good.

The whole place is run down. Needs a good sort out, externally needs a decent clean up, fag ends and weeds everywhere. All plants that have dried out and died should’ve been removed. Gardener blamed squirrels for the mess (and fag ends???). Like walking back to Kate 79’s early 80’s. Weak shower. Cleaners missed us one day out of 3 for some reason. Charged extra for our dog then made to breakfast in a ballroom all on our own because we had a dog! Not that dog friendly.

Poor breakfast for relatively high price for what was on offer. No fresh fruit, yogurts or pastries. Just english cooked breakfast and two types of cereal.Had to ask for brown bread and eggs other than scrambled. Very busy in dining hall at breakfast due to high number of guests on coach parties. Breakfast only available 7.30 - 9am as mainly catering for coach parties leaving at 9am. Would have liked a quieter, less crowded breakfast and as on holiday later breakfast at least until 9.30. We therefore went for breakfast elsewhere after first day.

Bathroom facility is not that nice and room seems old.