The Burlington Hotel

Hotels
6.9 (11631 reviews)
Grand Parade , Eastbourne , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
5.11
Room cleanliness was often criticized, with mentions of dirty toilets and dust.
Service
8.08
Staff were consistently praised for their helpfulness and friendliness.
Location
7.62
The location was highlighted as fantastic, though some areas needed TLC.
Room Quality
6.07
Rooms were noted to be warm and comfortable, but some issues with mattresses.
Amenities
7.1
Amenities were generally acceptable, with specific positives about food and entertainment.
Value for Money
6.56
Guests felt it offered fair value for money, especially during events.
Food and Beverage
7.61
Food was described as excellent, providing good choices and value.
Overall Experience
7.08
The overall stay was positive, with some reviews recommending to stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:02

Property Description

Historic Charm and Modern Comforts

The Burlington Hotel, housed in a Grade 2 listed building, offers a picturesque setting on Eastbourne's seafront. Guests can enjoy free Wi-Fi, parking, and a variety of rooms with sea views and essential amenities.

Dining and Entertainment

Indulge in delicious meals at the on-site restaurant, unwind in the coffee lounge and bar with evening entertainment. Additionally, explore nearby dining and shopping options within walking distance.

Prime Location for Exploration

Overlooking Carpet Gardens and the Victorian pier, the hotel is a perfect base for South Downs exploration. Don't miss the stunning Beachy Head just a short drive away, with convenient access to Eastbourne Railway Station for further travels.

Experience seaside charm and convenience at The Burlington Hotel - book your stay now!

Important information:

On site parking is subject to availability on arrival and cannot be prebooked.

When booking 5 rooms or more, different terms and conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.9
Based on 11631 reviews
Cleanliness: 5.11
Service: 8.08
Location: 7.62
Room Quality: 6.07
Amenities: 7.1
Value for Money: 6.56
Food and Beverage: 7.61
Overall Experience: 7.08
S
Sergio Baldi solo_traveller it
10
Pros:

Tutto ok.

2026-08-08 via Nuitee
V
Valerie solo_traveller gb
6
Pros:

Location

Cons:

The hotel is very tired and dirty in places

2026-08-08 via Nuitee
C
Colin55 solo_traveller gb
1
Would not stay again.
Pros:

The bed was comfy.
Location was good.

Cons:

The hotel was tired and very dirty. We had to clean the table in the room and also the washbasin.
There were tea making facilities but no milk left in the room. As the lift was not working, we used the stairs, the carpet went up the middle, on each side of it was painted white, but looked black as there was layers of dust. The hotel was cashless as well, which not everyone has cards. Breakfast had run out of croissants on our first day. The cooked breakfast however was good. The waiting on staff were rubbish and miserable.

2026-08-08 via Nuitee
S
Stefan couple de
8
2026-08-08 via Nuitee
G
Geraldine solo_traveller gb
8
Pros:

Good value for money. Close to the pier and main shopping centre.

Cons:

Didn't have hot water until we decided to run shower for at least 10 minutes each time. Bathroom door did not shut needed planing. TV had to be tuned in for us.

2026-08-08 via Nuitee
L
louise couple gb
2
Very disappointing stay, will not return
Pros:

Location, and staff

Cons:

Facilities very bad. Ants in room, headboard fell off. Windows didn’t open properly. Main lift wasn’t working and small lift wouldn’t open on floor 3

2026-08-08 via Nuitee
H
Heidi solo_traveller gb
10
Pros:

The rooms were comfortable . Breakfast was excellent

Cons:

Would have liked to have had rooms closer to others in our party

2026-08-08 via Nuitee
M
Michael solo_traveller gb
5
Pros:

Location was great.

Cons:

The lift wasn't working during the whole of my stay. Not good when you are disabled.
Not as clean as it could be.

2026-08-08 via Nuitee
D
danny solo_traveller gb
10
Pros:

Good hotel and good service and central

Cons:

All good

2026-08-07 via Nuitee
C
Chui Ying solo_traveller gb
10
2026-08-07 via Nuitee
C
Chris Woodford solo_traveller gb
7
Our stay at the Burlington Hotel Eastbourne.
Pros:

We booked the hotel for its location and for the carpark facilities. The staff were very helpful and friendly. Our room was spacious for the two of us and the shower was hot . Breakfast was very plentiful no complaints there.

Cons:

Due to the weather the room was very hot even with the small fan on, we did open the window but it made no difference but this is no reflection on the hotel.
Sorry to say that the mattress on the bed was lumpy and we really didn't get a good night's sleep.

2026-08-07 via Nuitee
S
Susham couple gb
4
2026-08-07 via Nuitee
T
Tymofii couple gb
1
A nightmare stay ruined by poor hygiene, unbearable heat, safety issues, and attempted double-charging.
Pros:

Nothing.

Cons:

The hotel was extremely dirty and uncomfortably hot. Upon arrival, the receptionist attempted to charge me a second time for the pet fee and parking, and only stopped after I showed the payment receipt.

The room was in terrible condition: the cutlery and TV remote were dirty, the bathroom smelled foul, and the walls were filthy. People were climbing around outside the window at night, which felt completely unsafe. The room had no fresh air or proper ventilation, making the heat unbearable and sleep impossible. The entire room is in desperate need of renovation.

2026-08-07 via Nuitee
L
Lucardis family_with_children de
6
Das war sicher mal ein tolles Hotel
Pros:

Grandiose Lage

Cons:

Sehr in die Jahre gekommen, dringend renovierungsbedürftig

2026-08-07 via Nuitee
L
Lynda solo_traveller gb
7
2026-08-07 via Nuitee
P
Patrick couple nl
9
2026-08-06 via Nuitee
C
Czeslaw couple gb
3
Nie polecam tego hotelu
Pros:

nie korzystalem ze sniadania .Lokalizacja ok.

Cons:

Budynek ogólnie cały do remontu .Wszystko stare brudne .Okna bardzo brudne problem z otwarciem okna . W pokoju bardzo duszno brak klimatyzacji,wentylator wątpliwej czystosci .Słabo oznaczone wyjscie z korytarzy do recepcji.

2026-08-06 via Nuitee
L
Lynette couple gb
9
Very good hotel, we would definitely return.
Pros:

Great value for money hotel in perfect position. Staff very friendly & efficient. Brilliant breakfast with loads of choices.

Cons:

Our bathroom had a couple of issues which we didn’t report as we only had a 2 night stay. Very slow water pressure in the shower, also cistern was very loose.

2026-08-06 via Nuitee
M
Maureen couple gb
7
Good for the price.
Pros:

All good.

Cons:

Too hot . Need air con.

2026-08-06 via Nuitee
S
Steve solo_traveller gb
1
2026-08-06 via Nuitee