Monastery Hotel

Here is the rub!!We arrived and were told we would be placed in a room outside the main hotel, this was like a small ,unkempt motel! The steps and platform were not in good shape, bery slippery because it had rained.
The room: 1. Curtains,the rail extended out to the door frame!, poor fit,no blackouts.They barely covered the window!
2. Shower, unsafe,no bath mat ,very slippery and cramped!! Shower head, not adjustable.
3. No glasses in bathroom,tissue box ,almost empty.
4. Only 4 hangers in the closet
5.Sleazy ,cheap picture over the bed….
6. No mats
This was a Motel Add-On,not a Hotel!
Deceptive advertising! We have never heard of or come across of any Hotel which adds an outside structure so as to have a few more rooms available! Really…..
After this first night we informed the staff that we would be checking out if we were not moved into THE Hotel proper.
Which they did and this was a significant improvement.
We would like a full refund for the night spent in the motel!
Under these circumstances we would not recommend this place unless the Motel part was disclosed in their advertising or torn down!

Housekeeping was a bit random. Breakfast, served in the Spa Bistro, was unpredictable. Small menu choice with many items often unavailable, tables not cleared and serving staff lacked training. Wifi very hit or miss.

Outdated
Uncomfortable bed
Had to fix controls for tv

Associated dining room served food that was mediocre at best. The part of St. John's we were in had lots of pubs you could walk to, but no kids were allowed after 8:30. Because of our arrival (flight times), we were unable to find anywhere nearby to eat with children so we ate at the Monastery Hotel dining. I had a personal pizza that was made of a prepackaged dough, with basic tomato sauce and shredded cheese - it tasted as you'd expect.

Der Zimmerservice hatte viel Luft nach oben. Es gab Spuren der letzten Gäste, es wurden jeden Tag zwar Papierkorb geleert und Handtücher gewechselt (aus unserer Sicht überflüssig), allerdings kein Toilettenpapier ersetzt. Das Bistro war völlig unorganisiert. Es gab gerade mal 4 Frühstücksangebote und dennoch war an jedem unserer 3 Frühstücke etwas nicht verfügbar. Der Höhepunkt war, dass es an einem Morgen keine Marmelade gab.

I reserved a Deluxe King Suite for 8 nights, supposedly their “favourite room”, with a patio/deck (not so, only the entrance boardwalk). There was no chest of drawers, no comfortable chair, no foot stool, no coffee table, no side table, no counter space of any kind, no bathrobe; no place to set a suitcase except on the luggage rack (not large enough for my suitcase), or on the bed, which was also the only place to put bathroom items (toiletries bag, hair brush) and other personal items. The kitchen was poorly supplied. Housekeeping occurred only when I, and other guests, asked. This was an ‘ugly’ room at a cost of approximately $400 per night. I cut my trip to St. John’s in half because of the lack of comfort and the stress caused by this hotel.

Nothing.

Noisy washing machines, located below the guest room, running still after midnight. Unattentative receptionists in the evening.

tv barely worked