Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Amenities available
Cons:
Cleanliness issues
Small room sizes
Inadequate internet

Categories

Cleanliness
5.45
Rooms had cleanliness issues; one mentioned dirty bathroom and other specifics.
Service
7.95
Staff described as kind; standard service quality typical for this hotel tier.
Location
8.45
Several reviews highlight great locations, walking distance to many attractions.
Room Quality
6.45
Issues with room size, comfort, and amenities reported; some rooms not ideal.
Amenities
7.45
Facilities like lounges and gym were appreciated, though some amenities lacking.
Value for Money
6.95
Value perceived differently; low-cost, but some associated negative experiences.
Food and Beverage
7.95
Positive mentions regarding breakfast quality in a review.
Overall Experience
6.95
Mixed experience overall; highlighted by both positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:45

Property Description

Central Location in George Town
Unique Accommodation Experience at Kim Haus Loft
Entertainment and Recreation Options
Book now to experience the vibrant city of George Town at Kim Haus Loft!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 967 reviews
Cleanliness: 5.45
Service: 7.95
Location: 8.45
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 6.95
K
Klymenko • solo_traveller • ua
7
2026-07-25 • via Nuitee
A
Anuar • couple • my
8
Location is strategic, place is clean and authentic so alls good. Worth the money!
Pros:

Breakfast was superb! Waitress deserved a raise :)

Cons:

The waiting time to check-in cos we arrived late & there's no clear instruction at the counter

2026-07-24 • via Nuitee
C
Coolyawny • solo_traveller • my
10
2026-07-22 • via Nuitee
S
See Mun • couple • my
8
Great location and affordable pet friendly accommodation
Pros:

The location is extremely good, right at the centre of the city and they don't charge for pet-friendly.

Cons:

The noise cancellation is extremely bad, not recommend for people who are experiencing light sleep, you can hear the sound from the mosque early in the morning and also the noise from the traffic is very audible.

2026-07-17 • via Nuitee
J
Joseph • solo_traveller • gb
5
No clue how this is rated a 4 out of 5 on Booking.com
Pros:

Well located within George Town.

Cons:

1. Layout of building was strange. Two flights of stairs with no option of a lift. Not ideal with heavy luggage.
2. Only hotel I’ve ever stayed at where they have a closing time and lock up at night. Early starts for tours meant having to be responsible for unlocking the gates to the hotel. Saw a fellow tourist struggle with the gate, give up and head back to their room.
3. Despite putting “please clean room” sign on my door twice, my room was never once cleaned. I don’t need fresh bedding or towels every day, but even I thought that was ridiculous.
4. Customer service was non existent. Very rarely got a “good morning” or “hello” when walking in and out. I don’t expect OTT Disney level of customer service, but I do expect basics manners.
5. No windows in room, meant no natural sunlight. Felt like staying in a Scandinavian prison cell.

2026-07-15 • via Nuitee
H
Harith • solo_traveller • my
10
2026-07-15 • via Nuitee
S
Simona • solo_traveller • it
9
Pros:

Accoglienza, servizio lavanderia gratuito, hotel museo dell'oro, molto particolare e interessante, curato nei dettagli, camera pulita

Cons:

Nel bagno c'era una goccia di acqua che continuava a cadere ininterrottamente da qualche tubo.
Materasso bassissimo e poggiante su travi di legno soppalcate

2026-07-13 • via Nuitee
Y
Yu Bao • solo_traveller • tw
6
Pros:

這裡以前是賣珠寶的店家, 後改建, 房子很古典美,
但!!!沒電梯!!!
冷氣不涼, 後來跟一樓櫃台說冷氣真的不涼, 有幫我們換到另一間, 稍微好一些!

2026-07-08 • via Nuitee
R
Rafting • family_with_children • my
10
marvelous
Pros:

Room setting very nice

Cons:

Parking limited

2026-07-06 • via Nuitee
M
Martínez Rocher • solo_traveller • es
1
Awful
Pros:

Nada

Cons:

Simply don’t stay here. Dirty room, no window and unventilated, one of the lighs didn’t work, mattress felt like sleeping on the floor and the smell of humidity was unbearable (it even woke me up at night). I complaint about it and they didn’t even bother to give me a solution. Feels like nobody really cares about that place.

I’m not a picky person and I have slept in many hostels in my life, but this time I had payed for two nights and left right after the first one (first time in my life I do so). Save your energy, time and money and book somewhere else! I am sure there are much better places around. For example, Chulia Mansion Hotel is just around the corner and you get muuuuuuch better place for just a very little more of money.

2026-06-22 • via Nuitee
S
Seah • solo_traveller • my
1
Learn from my experience
Pros:

The pillows

Cons:

The toilet smells of constant diarrhea, the weird design of the sink from the toilet, theres no lift.

2026-06-22 • via Nuitee
M
Michał • solo_traveller • pl
7
2026-06-13 • via Nuitee
G
GB • solo_traveller • my
10
2026-06-08 • via Nuitee
W
Wei Ping • solo_traveller • my
10
2026-06-05 • via Nuitee
A
Aysun • solo_traveller • tr
7
Pros:

Location is perfect

Cons:

The Air conditioner doesnt work and the room iş very Small we couldnt sleep much.bathroom door is broken

2026-05-30 • via Nuitee
K
Kubeshini • solo_traveller • my
9
2026-05-27 • via Nuitee
O
Olivier • family_with_children • fr
8
2026-05-16 • via Nuitee
R
Ramiro • couple • es
8
Cons:

Habitación pequeña sin ventana

2026-05-16 • via Nuitee
M
Mouchet • solo_traveller • th
2
2026-05-15 • via Nuitee
V
Virginie • couple • fr
3
Passez votre chemin, beaucoup d’hôtels dans le coin
Pros:

La proximité de l’emplacement avec le centre historique, le street art et les restaurants.
Décoration de la salle d’accueil très agréable.

Cons:

Chambre digne d’un Crous, un lit, une douche au dessus d’un toilette, et rien d’autre.
Matelas inconfortable et déformé.
Serviettes de toilette transparentes.
Petit déjeuner frugal, à partir de 9h00, mais servi 40 minutes après. Ne pas prévoir de visite tôt le matin.
Personnel absolument non accommodant, peu souriant. Strict minimum.
Pas de ménage pendant notre séjour.

2026-05-07 • via Nuitee