Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Amenities available
Cons:
Cleanliness issues
Small room sizes
Inadequate internet

Categories

Cleanliness
5.45
Rooms had cleanliness issues; one mentioned dirty bathroom and other specifics.
Service
7.95
Staff described as kind; standard service quality typical for this hotel tier.
Location
8.45
Several reviews highlight great locations, walking distance to many attractions.
Room Quality
6.45
Issues with room size, comfort, and amenities reported; some rooms not ideal.
Amenities
7.45
Facilities like lounges and gym were appreciated, though some amenities lacking.
Value for Money
6.95
Value perceived differently; low-cost, but some associated negative experiences.
Food and Beverage
7.95
Positive mentions regarding breakfast quality in a review.
Overall Experience
6.95
Mixed experience overall; highlighted by both positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:45

Property Description

Central Location in George Town
Unique Accommodation Experience at Kim Haus Loft
Entertainment and Recreation Options
Book now to experience the vibrant city of George Town at Kim Haus Loft!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.2
Based on 984 reviews
Cleanliness: 5.45
Service: 7.95
Location: 8.45
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 6.95
D
Díaz • solo_traveller • es
7
Pros:

El edificio tiene mucha personalidad y se nota que detrás hubo un proyecto, dedicación y una intención clara de crear un espacio especial. La decoración está cuidada y cuenta con estancias e instalaciones amplias que muestran el potencial que tiene.

Cons:

Actualmente transmite cierta sensación de abandono y decadencia, con poco ambiente, un personal correcto pero bastante distante y algunos servicios poco cuidados. La habitación tenía muchísima humedad y el wifi era malo, mientras que el gimnasio estaba bastante descuidado y con material que necesitaba mantenimiento.

2026-08-28 • via Nuitee
L
LEO • solo_traveller • fr
7
Good location
Pros:

Private room is okay. My first room had broken aircon, management gave me a new room straight away.
Very good location to walk around. Very quiet.

Cons:

Everything feels (is) quite old (showers on the toilets, aircon...) but it's still quite clean.
There's a lock on the main door at night so...don't forget your keys.

2026-08-26 • via Nuitee
J
Jorge • couple • es
8
2026-08-22 • via Nuitee
E
Eween • solo_traveller • my
8
2026-08-21 • via Nuitee
D
Dario • solo_traveller • it
9
Pros:

Posizione fantastica, gran parte dei punti d'interesse di George Town sono visitabili a piedi con una passeggiata.
La colazione buona, i ragazzi la preparano al momento. Da indagare se si sceglie o se è a piatto fisso.
Lo staff è sempre gentile, disponibile, ci ha permesso di tenere i bagagli tutto il giorno del check out e pure di utilizzare i bagni comuni della struttura per una doccia veloce prima di lasciare George Town.
Inoltre presente anche dispenser dell'acqua potabile (non scontato).

Cons:

Le stanze sono effettivamente piccole ma comunque dotate di tutto pertanto con qualche lieve compromesso si può comunque gestire, visto il prezzo è decisamente più che ottimo.

2026-08-17 • via Nuitee
C
Chia • extended_group • my
8
2026-08-16 • via Nuitee
C
Central • extended_group • my
5
Good value for money but better choices available for light sleepers.
Pros:

Friendly staff to help and the location is great. It is near to a lot of our planned visit location. Public street car park a plenty in front the guest house. The room is cosy and the bed is great to us. Historical building with story. Overall is great value.

Cons:

We have called 2 times to check in due to out of normal check-in hour but it went not answered. Lucky the shop is yet to close. Bathroom is small with many stain. Our bathroom does not come with a ventilator, making the room stuffy. The staff told us there is but we saw none or probably not working. The humidity just build into the room since the bathroom has no window. The room is quite noisy when next room is using bathroom. Water flushing sound and slightly louder voice is obvious to us. The staff who is making the room in the morning is very noisy. Always video calling and talking loud with various machines noise. Someone also keep playing the drums and instrument from time to time. We believed is the guesthouse's guest. Overall, we are not getting good deserved rest thus, we check out early.

2026-08-16 • via Nuitee
K
Karthikeyan • solo_traveller • in
1
2026-08-15 • via Nuitee
N
NADJET • family_with_children • fr
8
Pros:

L’hôtel est très bien situé le personnel est gentil et serviable merci pour cet accueil

2026-08-14 • via Nuitee
B
bd • solo_traveller • my
7
2026-08-12 • via Nuitee
K
Klymenko • solo_traveller • ua
7
2026-07-25 • via Nuitee
A
Anuar • couple • my
8
Location is strategic, place is clean and authentic so alls good. Worth the money!
Pros:

Breakfast was superb! Waitress deserved a raise :)

Cons:

The waiting time to check-in cos we arrived late & there's no clear instruction at the counter

2026-07-24 • via Nuitee
C
Coolyawny • solo_traveller • my
10
2026-07-22 • via Nuitee
S
See Mun • couple • my
8
Great location and affordable pet friendly accommodation
Pros:

The location is extremely good, right at the centre of the city and they don't charge for pet-friendly.

Cons:

The noise cancellation is extremely bad, not recommend for people who are experiencing light sleep, you can hear the sound from the mosque early in the morning and also the noise from the traffic is very audible.

2026-07-17 • via Nuitee
H
Harith • solo_traveller • my
10
2026-07-15 • via Nuitee
J
Joseph • solo_traveller • gb
5
No clue how this is rated a 4 out of 5 on Booking.com
Pros:

Well located within George Town.

Cons:

1. Layout of building was strange. Two flights of stairs with no option of a lift. Not ideal with heavy luggage.
2. Only hotel I’ve ever stayed at where they have a closing time and lock up at night. Early starts for tours meant having to be responsible for unlocking the gates to the hotel. Saw a fellow tourist struggle with the gate, give up and head back to their room.
3. Despite putting “please clean room” sign on my door twice, my room was never once cleaned. I don’t need fresh bedding or towels every day, but even I thought that was ridiculous.
4. Customer service was non existent. Very rarely got a “good morning” or “hello” when walking in and out. I don’t expect OTT Disney level of customer service, but I do expect basics manners.
5. No windows in room, meant no natural sunlight. Felt like staying in a Scandinavian prison cell.

2026-07-15 • via Nuitee
S
Simona • solo_traveller • it
9
Pros:

Accoglienza, servizio lavanderia gratuito, hotel museo dell'oro, molto particolare e interessante, curato nei dettagli, camera pulita

Cons:

Nel bagno c'era una goccia di acqua che continuava a cadere ininterrottamente da qualche tubo.
Materasso bassissimo e poggiante su travi di legno soppalcate

2026-07-13 • via Nuitee
Y
Yu Bao • solo_traveller • tw
6
Pros:

這裡以前是賣珠寶的店家, 後改建, 房子很古典美,
但!!!沒電梯!!!
冷氣不涼, 後來跟一樓櫃台說冷氣真的不涼, 有幫我們換到另一間, 稍微好一些!

2026-07-08 • via Nuitee
R
Rafting • family_with_children • my
10
marvelous
Pros:

Room setting very nice

Cons:

Parking limited

2026-07-06 • via Nuitee
M
Martínez Rocher • solo_traveller • es
1
Awful
Pros:

Nada

Cons:

Simply don’t stay here. Dirty room, no window and unventilated, one of the lighs didn’t work, mattress felt like sleeping on the floor and the smell of humidity was unbearable (it even woke me up at night). I complaint about it and they didn’t even bother to give me a solution. Feels like nobody really cares about that place.

I’m not a picky person and I have slept in many hostels in my life, but this time I had payed for two nights and left right after the first one (first time in my life I do so). Save your energy, time and money and book somewhere else! I am sure there are much better places around. For example, Chulia Mansion Hotel is just around the corner and you get muuuuuuch better place for just a very little more of money.

2026-06-22 • via Nuitee