AluaSun Marbella Park

Hotels
•
Alua Hotels
7.6 (2546 reviews)
Carretera Nacional 340, Km 192 , Marbella , ES
+34 912 18 62 56

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Facilities

Fitness facilities
Arcade/game room
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good children's activities
Cons:
Cleanliness issues
Unexpected additional costs

Categories

Cleanliness
5.99
Numerous cleanliness issues reported, specifically in the bathrooms and dining areas.
Service
8.46
Overall positive sentiment, but noted issues with some staff being unhelpful.
Location
9
Good location near Marbella, but difficulties with parking.
Room Quality
7.95
Mixed reviews; some amenities were in good condition, but several facilities were deemed outdated.
Amenities
7.98
Facilities for children noted as enjoyable, but some equipment out of service.
Value for Money
6.94
Several complaints about additional costs for services that should be included.
Food and Beverage
6.49
Poor cleanliness noted in dining areas, and some food options were lacking.
Overall Experience
7.96
Disappointing stay with several aspects detracting from overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 20:34

Property Description

Recreational Opportunities
Indulge in a day full of fun with our waterslide, outdoor tennis court, and fitness center.

All-Inclusive Experience
Relax and enjoy our all-inclusive rates covering meals, beverages, and entertainment for a stress-free stay.

Dining and Entertainment
Savor delicious meals at Terra Café or grab a snack at the snack bar. Unwind with a drink at the bar/lounge or poolside bar.

Make your stay extraordinary - book now at AluaSun Marbella Park to experience luxury near the beach.

Important information:

* Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
* The seasonal pool will be open from April to October.
* Children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
* Only registered guests are allowed in the guestrooms.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gloves are available to guests

See all policies

Location

Guest Reviews

7.6
Based on 2546 reviews
Cleanliness: 5.99
Service: 8.46
Location: 9
Room Quality: 7.95
Amenities: 7.98
Value for Money: 6.94
Food and Beverage: 6.49
Overall Experience: 7.96
L
Lucia Yanira • family_with_children • es
10
2026-07-25 • via Nuitee
C
Cristina • family_with_children • es
8
Disfruté muchísimo y más disfruto mi hija
Pros:

Lo que más me gustó fue las piscina, las animaciones que tengo que destacar la atención de Vicente y Paola son maravillosos, por otro lado la atención de ana la limpiadora de mi habitación era maravillosa. La mayoría de las cosas estuvieron estupendas.

Cons:

No me gustó el buffet la comida dejaba mucho que desear, por otra parte hubo un acto de un trabajador creo que era de mantenimiento iba vestido de gris, alto rubio como en todo hotel la gente reservábamos hamacas con el mismo fin y era estar cerca de nuestros menores en las piscinas,, no es el único hotel que se hace, estuve 4 noches la 1,2 no hubo problemas y la tercera cogió el tío todas las pertenencias (toallas,chanclas,bolsos) etc de todo el mundo incluido niños menores y los arrojó dejando libre las hamacas reservadas todo puesto en una piedra liadas todas las pertenencias de las personas, cuando llegaron estas dichas personas se encontraron sus hamacas reservadas ocupadas por otras personas q creían q estaban libre al hacer este chico eso. Con lo cual creó conflictos entres las personas sus formas de quitar las cosas fue arrogante enterada y chulesca a mi me cabreo un montón y de ello me quejé!

2026-07-25 • via Nuitee
N
Nikki • family_with_children • gb
9
Some niggles but would definitely go back again because overall great value and great fun
Pros:

Very clean. Room cleaned every day. Good variety of food and every evening a different country food theme. Free minibus to local beach. Close to a local shopping area with supermarket, bars and restaurants (if you fancy a change). Good entertainment for adults and kids. Staff very friendly.

Cons:

Not enough plug points for 3 people with modern usage with kids iPad, 2 phones, 2 tracker watches, laptop and kindle. Used the TV point for my stuff.
Most of the aqua Zumba and Fitness was mostly in Spanish as was the kids club (which put our 5 yr old off a bit). All the kids staff could speak both French and English so not sure why they stuck to Spanish (been to other hotels and they do all 3).
Lifeguards weren’t very visible - older kids were coming down slides/flumes before younger kids had got out of the way (especially between 16.00-18.00) which should have been monitored for safety with the large range of kids - adults using the area.
Mad rush for beds in the morning too - queue started about 9.15 for 10 opening.

2026-07-25 • via Nuitee
C
Celine • solo_traveller • no
1
Ikke å anbefale. Hadde det ikke vært for at det var begrenset med andre ledige hoteller hadde jeg byttet tvert!!
Cons:

Det var skittent, rommet stinket røyk, så jeg måtte bytte rom, når jeg da fikk nytt rom så luktet også dette ille, men en smule bedre enn forrige.
I matsalen og rundt bassengområdet luktet det oppkast. Maten var ikke god. Et av de dårligste hotellene jeg har besøkt.

2026-07-24 • via Nuitee
M
Marouane • family_with_children • ma
1
2026-07-24 • via Nuitee
P
Pedro Jose • solo_traveller • es
8
Pros:

Piscina con toboganes

Cons:

Zona de piscina, Césped muy decuidado

2026-07-24 • via Nuitee
A
Alba • family_with_children • es
6
Yo no repito.
Pros:

La animación y la comida

Cons:

El colchón y almohada, el olor a desagüe del baño, la limpieza de tumbonas, el césped de la parte de la piscina que te clavabas pinchos literal, y el ambiente que creaban una gran cantidad de personas que había hospedadas.

2026-07-24 • via Nuitee
A
Ana Isabel • solo_traveller • es
10
2026-07-24 • via Nuitee
T
Totolos • solo_traveller • gb
8
2026-07-24 • via Nuitee
J
Jose Antonio • solo_traveller • es
6
Pros:

Amabilidad y profesionalidad de la mayoría empleados, las distintas piscinas y la amplitud de la habitación

Cons:

El colchón se hundía demasiado, los ascensores eran pequeños e insuficientes, y sobre todo, en el bar de snacks situado en la piscina, los empleados cogían los alimentos sin guantes ni pinzas, directamente con las manos, lo que demuestra falta de higiene.

2026-07-23 • via Nuitee
A
Andrades Vizcaino • solo_traveller • es
9
2026-07-23 • via Nuitee
A
Ana Maria • couple • es
10
Maravilloso
Pros:

Todo

Cons:

Nada

2026-07-23 • via Nuitee
J
Joaquim Marques • solo_traveller • pt
4
2026-07-23 • via Nuitee
A
Antonio • solo_traveller • es
7
Pros:

El parque acuático

Cons:

Los socorristas no están atentos a si hay algún accidente,están más pendientes a que no se coma dentro de la zona de piscina que ha que pase una catástrofe en las piscinas

2026-07-23 • via Nuitee
P
Pilar • family_with_children • es
5
2026-07-22 • via Nuitee
S
Saulius • solo_traveller • lt
9
2026-07-22 • via Nuitee
D
Dmytro • couple • pl
5
2026-07-22 • via Nuitee
P
Pilar • family_with_children • es
5
2026-07-22 • via Nuitee
K
Kennedy • family_with_children • gi
9
Excellent customer service, very family friendly place, top entertainment from kids to adults.
Pros:

The staff team were very friendly helpful, just ready to serve. Mr David and the team at the reception were very kind, supportive they really made our stay enjoyable my family and I are very pleased with their service. Will definitely go back. The place is clean and is very family friendly, with a lot of activities available to keep the fun going.

Cons:

.

2026-07-21 • via Nuitee
N
NeoAlina • solo_traveller • es
10
2026-07-21 • via Nuitee