The Beekman, A Thompson Hotel, by Hyatt

Came for brunch on a Saturday morning. Delightful experience. Jazz band was captivating. The avocado toast was tasty and their homemade lemonade yo die for

Alongside a terrible experience with the apparent on duty manager on a Sunday evening (Anna), inability to get things delivered quickly when requested (and considering my firm uses this hotel often, a request to charge me for a late check out to 1pm - other local hotels don’t do this), dark rooms and overall poor quality of service, I would recommend looking elsewhere for accommodation in downtown New York. My only positive was that the food service was fine at the breakfast; the bar also serve nice cocktails.

The Beekman is an undeniably beautiful hotel. The atrium is stunning, our room was attractive, comfortable, and very well maintained, and the housekeeping colleague we met on the ninth floor during evening turndown service could not have been kinder. She made sure we were comfortable and had everything we needed, and she was one of the highlights of our one-night stay.

Unfortunately, several service interactions brought the overall experience down to three stars.

Check-in itself was perfectly pleasant, and the front desk agent was polite and helpful. After checking in, my partner and I stopped at the concierge desk to ask about dining options at the hotel. We were interested in the Jazz Brunch, and the concierge’s first question was, “Are you FHRs?” When I did not understand the abbreviation, he clarified that he meant Fine Hotels + Resorts, the American Express program through which we had booked. He then immediately informed us that our credits could not be used for the Jazz Brunch.

That information was useful, but the way “FHR” was used felt less like a booking category and more like a dismissive label. I was still interested in the brunch and asked about the typical cost per person, but he said he had no idea. I also asked about the hotel’s other restaurants because three guests would be joining us later that evening. I wanted to know which venue was more casual and what the general dress expectations were so I could advise them. His response was essentially, “Wear whatever you want.”

On paper, he technically addressed most of the questions. What is difficult to capture is the smug, dismissive, and condescending manner in which the answers were delivered. He did not appear rushed, but his tone, pacing, facial expressions, and general demeanor left us feeling as though our questions were beneath him and an annoyance. I walked away without making any reservations and decided I would handle our plans myself. Before I even commented on the interaction, my partner independently said, “Wow, that guy was so condescending.” That confirmed that it was not simply my interpretation.

We later had lunch in the bar area. We ordered two drinks, a starter dip, and two entrees. The starter never arrived, and we did not see our server again until we were about halfway through our meals, at which point we asked that it be removed from the bill. The food was fine, but after those experiences we decided not to risk bringing our guests back to the hotel for dinner and met them elsewhere instead.

The following morning, our welcome letter stated very specifically that our breakfast allowance could only be used in The Bar Room. We went to the atrium area, but the signage we saw said Temple Court, so I walked to the concierge desk and politely asked a different concierge to direct me to The Bar Room. He looked at me with what came across as an amused, smug expression, paused for several seconds, and then said, “You just walked through it to get here.”

I tried to laugh it off and explained that the signs I had seen said Temple Court. He responded sharply that Temple Court was the dining area attached to The Bar Room. Once again, as soon as we stepped away, my partner remarked on how condescending the interaction had been. It was especially disappointing to encounter essentially the same attitude from two different concierge employees on two consecutive days.

Breakfast itself was fine, and the bacon was especially good. Our server was pleasant, although it was difficult to get anyone’s attention when we needed cream, sugar, or condiments, and those items took roughly five to ten minutes to arrive after we requested them.

The building and guest room are genuinely beautiful, and several employees were very kind. However, the concierge interactions were among the most uncomfortable service experiences I have had in recent memory. Asking ordinary questions about a hotel’s restaurants should not leave guests feeling embarrassed, belittled, or as though they are wasting someone’s time.

I loved the aesthetics of The Beekman, but based on the service we experienced, I do not expect that we would return.

Fantastic boutique hotel, situatied in a historic but very well maintained and updated building. You get all the charm and character, but things like the elevator, the water pressure, and internet actually work really well. What makes this not a good note but a GREAT hotel is the incredible staff, from check in to housekeeping to doormen. If you stay in NYC often you know that proactive, hospitable, and friendly staff are not always the norm--here, they are the standard everywhere, no matter where you go or look, and it makes a striking difference.

This is a wonderful traditional New York City hotel with timeless charm and period ambiance. It beautifully combines old-world elegance with modern comforts. The staff are cheerful, professional, and always eager to help. Located in the heart of the Financial District, the hotel offers convenient access to public transportation, making it easy to explore the rest of the city. I would be delighted to return on my next visit to New York City.

Perfect location for subway accessibility to all parts of the city (& PATH). Beautiful building, beautifully restored, excellent rooms; excellent service; outstanding restaurants. Hard to find fault - even the cost appears kinda worth it.

The Beekman is a beautiful hotel with an amazing staff. All our needs were met and beyond. This hotel employs lovely people who stand out for their kindness, caring, and overall helpfulness. Highly recommend!!

The Beekman is my go to hotel in NYC, I can't say enough about how good this hotel is. Recently stayed for 3 nights while attending the World Cup and it was as usual an excellent stay

Honestly, I'm somewhat obsessed with this hotel. I came across it through the AMEX Fine Hotels program. I have stayed here at least 8 times now. The AMEX benefits are fantastic. Either way, the hotel is GORGEOUS with its "old New York" means surreal art vibe. They have helped me celebrate several milestones, always treating us to a nice little treat in celebrate. Restaurant is delicious. The rooms are beautiful and spacious. I LOVE this hotel!

Excellent atmosphere, conveniently located. The gym is a must visit as is the dining areas. Enjoy your experience in NYC!

I loved our stay at the Beekman hotel. The rooms were elegant without being pretentious. I loved the architecture, the service, the location, and the food at the bar. We had breakfast and dinner there. The brisket was amazing as was the French toast. I will definitely be staying here again.

The architecture, food options and beds/bedding.

Hotel is fine, but could be better and cleaner. Noise level is high. i am here during the Knicks parade, but the windows have no noise protection. miserable night before an important client meeting, and i am on floor 8!
I called in asking for lunch as we were holed up all day due to the parade, and the only option they had for me is mac and cheese! this from a full fledged hotel, that claims to have full service! Im never coming back....

First impressions is that the hotel looked lovely and a great location albeit tucked away (a bit awks for the taxi driver to drop off).

Check in wasn’t till 4 - that’s quite late. I emailed in advance to say we were arriving in the morning. We were leaving a cruise ship, so this was out of our control. On arrival they said our room wasn’t ready (fair enough) but that for $50 we could upgrade our room. We were staying just for one night so didn’t want to pay that (and it was a celebration for my husband’s 60th) but the chap wouldn’t be persuaded to let us have the room. We returned at 3.30 - still no room, but a difference receptionist who felt our pain and upgraded us to room 502.

The room was lovely, no view as such but a big bed and a sofa, and a lovely bathroom with great lighting.

They did bring up a lovely bottle of prosecco, a hand written card and some chocolates for my husband which was a nice touch.

However, we were super tired and excited to get a good nights sleep as had to get up at 5.30 the next day for a flight - this is when it all went wrong. At midnight, thought till at least 3am there was constant drilling and banging - construction work nearby - horrendous. No ear plugs provided or any warning of this. No double glazing. The air con was playing up too, when it came on it drowned out some of the noise, but it kept turning off and the room was super hot. Such a shame.

Positives
- Great Art Deco look all around the hotel
- Free coffee in reception
- Great cocktail bar with interesting art
- Concierge were good for restaurant recommendations when we emailed in advance, super helpful.
- Comfy bed and spacious room
- Walking distance to Time Square and Greenwich Village etc

Negatives
- Noise - request a room at the back or enquire in to the works going on (when we left the doorman asked about our stay, and when I said we barely slept, he said, oh yeah the construction work!!!
- 2 cocktails $60! Ouch
- Rooms not ready until 4pm - even if you email in advance.

very nice bar to enjoy, and good food

Wonderful site, excellent service at all levels. Delicious food. Matt from the bar room was the best. Doormen and limo driver are tops.