Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Good amenities
Cons:
High prices
Variable room quality
Minor cleanliness issues

Categories

Cleanliness
8.33
Room cleanliness was generally good, but minor complaints about room assignments.
Service
9.8
Staff were consistently described as friendly and helpful.
Location
9.84
Multiple reviews praised the hotel’s excellent location, close to attractions.
Room Quality
8.29
Some guests noted room sizes varied and conditions weren't always as expected.
Amenities
8.82
Amenities like the pool and spa were appreciated but experienced some accessibility issues.
Value for Money
8.28
Guests felt some services could be worth the price, but others considered it high for the offerings.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
9.3
Guests enjoyed their stays overall, citing beautiful views and a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:54

Property Description

Scenic Views of Cascada de la Virgen Cascade
Experience breathtaking views of the Cascada de la Virgen Cascade right from your room at Sangay Spa Hotel. The large windows allow natural light to fill the room, creating a serene and relaxing atmosphere.

Luxurious Amenities for Ultimate Relaxation
Indulge in the Turkish bath, hot tub, or games room at Sangay Spa Hotel for a truly rejuvenating experience. Whether you prefer a leisurely game of table tennis or a friendly match of basketball, there are activities for everyone to enjoy.

Convenient Location and Free Parking
Located just 400 meters from Baños de Agua Santa Basilica and 800 meters from the bus terminal, Sangay Spa Hotel offers both convenience and accessibility. With free Wi-Fi, cable TV, and on-site parking, your stay will be hassle-free and enjoyable.

Book your stay at Sangay Spa Hotel now for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Location

Guest Reviews

9
Based on 673 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
F
freire • family_with_children • ec
9
Pros:

el desayudo excelente, el hotel en general muy bien

2026-08-12 • via Nuitee
J
John • couple • us
10
Pros:

The buffet breakfast was great

Cons:

Nothing

2026-08-12 • via Nuitee
P
Paul • family_with_children • ec
9
Excelente
Pros:

Si

Cons:

Todo estuvo ok

2026-08-10 • via Nuitee
C
Corrales • couple • ec
8
Pros:

El desayuno magnífico, aunque no se porqué han retirado la nata del menú.
La ubicación es excelente.

Cons:

La temperatura de la piscina debe ser unos dos grados más alta para que los niños especialmente y viejos puedan disfrutarla mejor.

2026-08-09 • via Nuitee
D
De la A • solo_traveller • ec
10
2026-08-08 • via Nuitee
S
Sofia • family_with_children • pt
10
Wonderful breakfast, the best location, nice SPA
Pros:

SPA facilities, breakfast is super top !

Cons:

In the ‘cabañas’ the bathrooms are too small

2026-08-07 • via Nuitee
P
Paola • family_with_children • ec
10
2026-08-06 • via Nuitee
K
Kerly • extended_group • us
10
2026-08-04 • via Nuitee
R
Rodrigo • family_with_children • ec
7
Muy cómodo
Pros:

Área húmeda , limpieza

Cons:

El baño , muy incómodo y siempre húmedo, tenía olor desagradable

2026-07-24 • via Nuitee
L
Leonardo • couple • ec
10
Conveniente y cerca de todo
Pros:

Es muy bonito, cómodo y conveniente

Cons:

El horario de uso de la piscina. Funciona en la tarde y limita que se pueda utilizar antes del check out

2026-07-23 • via Nuitee
E
Edison • family_with_children • us
10
Maravilla d hotel
Pros:

Staff excelente!

Cons:

N/a

2026-07-23 • via Nuitee
J
JosephineByrne • Solo travel
8
A lovely meal with attentive staff. Just what you need. The ventilation could be better. n
Pros:

Lovely dinner with high quality service.

2026-07-22 • via Tripadvisor
P
Pablo • extended_group • ec
2
Breve
Pros:

Comuda

Cons:

El colchón demasiado duro

2026-07-22 • via Nuitee
E
Edison • couple • br
10
2026-07-21 • via Nuitee
D
Diego • family_with_children • sa
6
Good location and food, but not worth staying overnight when the pool and spa are only open from 2:00–9:00 p.m., which d
Pros:

Availability and breakfast.

Cons:

The swimming pool and spa close at 9:00 p.m. and do not reopen until 2:00 p.m. the following day. Since we arrived at 7:00 p.m., we effectively paid for only about 1.5 hours of relaxation. The next day, it made more sense to visit another nearby swimming pool instead.

2026-07-21 • via Nuitee
A
Aurora Cristina • solo_traveller • se
10
Pros:

Olika platser för att vila sig
Hot spring var nere hotellet
Mat på baren
Personalen jättesnällt

2026-07-21 • via Nuitee
E
Edwin • solo_traveller • ec
6
Pros:

La tranquiad en general.

Cons:

Papel higiénico en el piso ,cuando uno orina chispea hacia el papel.
Se escucha cuando los vecij9s llegan o salen.

2026-07-15 • via Nuitee
C
Cristian • couple • ec
8
Pros:

Instalaciones

Cons:

Actualizar las televisiones poner sistema Smart

2026-07-15 • via Nuitee
F
Francisco • couple • ec
7
Recomendado
Pros:

Permitieron que pueda hospedarme con mi mascota en el área de la suite deluxe y prestaron facilidades a nuestros requerimientos

Cons:

Hay que tener cuidado si vas con mascotas no todas las instalaciones lo permiten y no lo avisan oportunamente.

2026-07-15 • via Nuitee
W
Walter Edison • couple • ec
3
Decepcion cara
Pros:

La ubicacion esta bien el desayuno tambien.
La vista es agradable
Queda frente a la cascada
Esta cerca de las termas de agua santa
cuenta con parqueadero
y vigilancia

Cons:

El area humeda deberian abrir mas temprano,. el agua de la piscina deberia estar caliente, por lo menos deberian poner una puerta entre la ducha y el baño, se fuga toda el agua, y se queda, la ventana y el lavabo son muy altos, no tiene refrigeradora, no tienen cajon los veladores, no cambian las giorrass de baño y dejan en el piso, si se va la luz, cuando vuelva deberian poner a funcionar todo en el area humeda, y si se prohibe comida en el area humeda no deberia permitirse que beban ahi. Otra cosa cuando se busca por internet un hotel pet friendly aparece primerito este hotel, pero no se porque se promocionan asi, deberian conocer los lugares aqui en Quito, y enternder lo que significa pet friendly, aca no se cobra por llevar a su mascota a cualquier lugar pet friendly, pero en su caso parece que lo unico que les interesa es el cobrar por el solo hecho de llevar a su mascota a un lugar pseudo pet friendly,

2026-07-13 • via Nuitee