Majestic Hotel Eastbourne by Belvilla

Shower head was leaking despite of paying premium price.
Bathroom is little congested.

Dear Hotel Management,

I am writing to make a formal complaint regarding our extremely disappointing experience at your hotel and to request a full refund.

From the moment we arrived, we were concerned about the standard of the hotel. While we were checking in at reception, another customer was complaining directly to the receptionist about how bad their night had been. Unfortunately, shortly afterwards, we understood exactly why.

We were allocated rooms 212 and 312. As we walked upstairs, we immediately noticed the poor standard of cleanliness, including doors and communal areas that appeared extremely dirty.

When I opened the door to our room, there were mosquitoes clearly visible inside. My girlfriend was exhausted after our flight and lay down on the bed to rest. Within only a couple of minutes, she had been bitten several times.

At the same time, our friends in the other room messaged us reporting similar problems and sent us photographs showing what appeared to be bed bugs or other insects on the bed.

I immediately went to reception to report the situation. However, no effective action was taken to resolve the problem.

We went out for a coffee while deciding what to do. When we returned, we concluded that we simply could not stay in accommodation where we were being bitten and where we had serious concerns about the cleanliness and condition of the rooms. We therefore had no reasonable option but to leave the hotel.

This was particularly upsetting for me because this trip was intended to be a special surprise for my girlfriend. Instead, the experience was completely ruined, and I then had to drive approximately three hours back home.

There is also a separate unresolved issue regarding the booking. I previously contacted the hotel to change the booking dates from the 11th to the 12th. I was informed by a member of reception that one night's payment would be refunded.

No hot water on one day
Wedding reception midweek until 2AM not
really acceptable.

Cleanliness was very bad. It was very loud, because of some wastewater pipes. Smelled bad as well. Didn’t have AC.

The foul smell in first room second had what I could make a condom under bed I was told in order to get refund I'd have to report on here. I would've thought once the poke t was cleared by staff they may of hoovered floor. The first room the room smell from bathroom was so bad I was close to being sick. This was sorted room changed to find as above there.

I got the same room as last year. There are a few more coat hangers and the area around the door was sealed over yet still needs painting over! Attention to detail is needed!!
The old toilet tissue box in the bathroom should be removed and a new toilet roll holder installed.
The artex ceiling has been painted over in areas and not others and on entering the room there was a strong smell that made me sneeze. Possibly paint. Unfortunately the wallpaper is coming away from the wall in places. It needs attention to detail !
The old dining room chair in the bedroom needs replacing maybe with a new, simple modern and comfortable tub chair or arm chair. This would be ideal in the sea view room.

The drawers should be replaced with new, simple and modern matching drawers. Some chips and marks make it look shabby. The visible material under the bed should be repaired so it isn't visible as it looks shabby and untidy. The photo online of the room looks much nicer than the room I stayed in.
A small hairdryer in the room would have been appreciated or at least to be told that hairdryers, iron and ironing board are available should they be needed. Overall the hotel needs a lot of work! Thick carpets are difficult to maintain and keep clean..The lifts were temperamental (same as my last stay in 2025!) so the staff have put up notices for guests to avoid using them due to risk of guests getting stuck inside while moving.
I think the hotel should put up a clear notice on their booking page giving an explanation about why the lifts are out of order or not in use because there may be guests with a variety of mobility issues, disability or with children and buggies. A hotel is expected to have functional lifts even if it's a one star hotel..!! This is essential!

Its seen better days

The windows were broken, the whole building was run down, and the breakfast was awful. The scrambled eggs were crispy which I spat out and the beans were stuck to the plate like the plate and beans were from someones previous breakfast. This room was worth £50 at most.

Lot of guests and ee had mess in the shower that overflowed

The hotel was tired
I had paid for an upgraded room but they gave me the original and went to reception and they could not find it i had to show it on my phone then they moved us to a double as per my booking