Canopy by Hilton Reykjavik City Centre

Hotels
•
Canopy by Hilton
9.2 (791 reviews)
Smidjustigur 4 , Reykjavík , IS
+354 528 7000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Great location
Helpful staff
Clean and comfortable rooms
Cons:
Noisy room
Mediocre breakfast options
Limited vegetarian choices

Categories

Cleanliness
9.1
Many reviews mentioned high cleanliness, particularly the spotlessness of the rooms.
Service
9.57
Reviews highlight helpful and friendly staff presence, particularly in resolving guest issues.
Location
10
Multiple reviews praised the hotel's fantastic central location and proximity to attractions.
Room Quality
8.56
While rooms are described as comfortable and spacious, some complaints about noise and lack of AC were noted.
Amenities
9.09
Amenities were generally regarded well, though some wished for better access to the fitness area.
Value for Money
9.05
Standard quality for this hotel tier, with some guests feeling the breakfast could be improved.
Food and Beverage
8.6
Breakfast received mixed reviews; while some found it terrific, others considered it mediocre with limited coffee options.
Overall Experience
9.6
Overall positive experiences highlighted across multiple reviews despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 08:30

Property Description

Prime Location near Shopping Street
Canopy by Hilton Reykjavik City Centre is a stone's throw away from Laugavegur Shopping Street, offering convenience and excitement right at your doorstep.

Modern Rooms with Icelandic Design
Indulge in the minimalist Icelandic design of each room, complete with a coffee machine and a sleek tiled bathroom featuring a walk-in shower. Enjoy complimentary WiFi during your stay.

Fitness Centre and Local Dining
Stay active at the 24-hour fitness centre equipped with cardio machines, weights, and yoga mats. After a workout, savor locally inspired menus at the hotel restaurant.

Experience the best of Reykjavík at Canopy by Hilton Reykjavik City Centre. Book now for an unforgettable stay!

Important information:

Although all rates are quoted in EUR, please note that charges will be made in ISK according to the exchange rate on the day that the charge is made.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KEF

Location

Guest Reviews

9.2
Based on 791 reviews
Cleanliness: 9.1
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.6
G
Glenn • couple • us
10
Pros:

Location, arty decor, super great breakfast.

2026-10-29 • via Nuitee
D
Dries • solo_traveller • nl
8
Geweldig hotel waar ik zeker naar terugkom.
Pros:

Comfortabele en schone kamer, bovendien gezellige warme inrichting. Locatie kan niet beter: midden in het centrum.
Het ontbijtbuffet was geweldig en gelegen in het inpandige restaurant, waar je 's avonds ook heerlijk kunt eten.

Cons:

Veel te weinig zenders op de televisie, maar dat maakte mij niet veel uit.

2026-10-29 • via Nuitee
B
Brenda • family_with_children • gb
7
2026-10-28 • via Nuitee
R
Rene • couple • de
9
2026-10-28 • via Nuitee
A
Ally • couple • us
3
2026-10-28 • via Nuitee
L
Lekamge • family_with_children • au
10
2026-10-26 • via Nuitee
C
Camilla • extended_group • us
10
Perfect hotel stay in the city center!
Pros:

The room and bathroom was very nice and spacious. Breakfast was delicious and the dinner was lovely. Location in town was perfect and easily accessible to local attractions. The common areas we warm and inviting to relax with a coffee or a drink.

Cons:

The room was very hot and it wasn't clear how to lower the heat. It was oddly challenging to get back to the reception area but we figured it out. Otherwise, everything was wonderful.

2026-10-24 • via Nuitee
M
Maradiaga • couple • us
10
Excellent
Pros:

Location friendly staff very clean nice breakfast

Cons:

Nothing

2026-10-24 • via Nuitee
K
Kara • couple • us
9
2026-10-19 • via Nuitee
K
Kopf • extended_group • us
10
We had a great experience and loved Iceland!
Pros:

The restaurant was excellent and the food was delicious. Complimentary breakfast was a feast of food! The hotel staff was courteous and helpful.

Cons:

Our initial room was on the third floor facing the street. On Friday and Saturday the bars stayed open until 4 a.m. and the partying and music was blaring. It kept us up all night. At 70 years old we couldn't survive on the lack of sleep. When we politely requested a room change, the staff moved us to the fifth floor away from the street into a totally quiet room. We greatly appreciated the accomodations and the rest of the week was fantastic.

2026-10-15 • via Nuitee
A
allen • couple • us
10
A hotel that really understands how to deliver for its guests
Pros:

Our 3 day stay at the Canopy was delightful and exceeded all our expectations. Classic modern design throughout (even including an Eames chair in the lobby lounge. Staff was efficient, friendly and very welcoming. The room was equally well appointed, comfy bed, and complete with all the appropriate outlets for electronics. Breakfasts were a bountiful array that will satisfy any taste or appetite. We had dinner one evening in the restaurant and it was amazing; our most memorable meal in Iceland. Only a few selections but the quality, preparation and presentation of our selections more than made up for prices we paid. The lobby also included an 'honesty bar' where guests could get a quick snack, a drink, or a coffee. We were excited to spot several shelves lined with vinyl records (a huge collection we were told that was donated by a friend of the hotel). The front desk offered complementary use of a portable record player in the lobby or for taking up to our room. We found several interesting LPs (my fave was Count Basie's April In Paris LP). We took the Count and a few others to our room for some private listening. Overall the Canopy is one of those hotels where, at checkout, you're sad to leave and where you'll want to return again.

Cons:

Really, there was nothing we didn't like. Our room was a tad tight and we might have appreciated a few more square feet but it was not a big deal.

2026-10-11 • via Nuitee
D
Daniel • extended_group • ae
9
2026-10-11 • via Nuitee
E
Ethan • couple • us
8
Other than the aforementioned music it was outstanding.
Pros:

Great location, very comfortable and very clean

Cons:

Extremely loud music sounding like a night club a floor or two below us until maybe 2 am.

2026-10-10 • via Nuitee
A
Adupa • couple • us
6
Pros:

Nice location and convient

Cons:

Taxi was late

2026-10-10 • via Nuitee
S
Stefano • couple • it
10
2026-09-17 • via Nuitee
S
Sanjay • solo_traveller • sg
3
Poor customer service and defects in the room
Pros:

Good location, well appointed

Cons:

Staff attitude and room preparation. On checking in was given a key that didn't work on the allocated room. We were informed that we had been given adjacent rooms so tried the key on the adjacent room, which worked . The room was already occupied, so a HUGE security risk. The staff were not bothered and didn't even apologise. In the allocated room, the TV was on working, and after several attempts, a person came to look at it and couldn't fix it, and said they would look into it and took the remote. We went out, and when we came back found the remote returned , but the TV still didn't work, and there was no explanation. The staff just brushed the issue under the carpet. On speaking to the person on duty, they said that they couldn't fix it and offered to change the room. As it was late, and we had a very early morning flight, we refused, and said we expected compensation. They said they would escalate the matter to the Manager. I asked that the Manager contact me, which they said they would convey. The staff were polite throughout but ineffective. I told them that I had paid full price, but didn't get what I had paid for, and there appeared to be a careless attitude with all three staff members that I interacted with in terms of multiple mistakes. Wrong key - leading to inconvenience and a huge security breach, TV not working, response after repeated attempts (phone also had defects) , no intimation that they hadn't fixed the TV leading to the need for further follow up, and no response from the Manager. The team appears to want to sweep the whole issue under the carpet. This is a very high end hotel with commensurate high charges. I expect to be reimbursed for the whole experience not being what I paid for. This was informed to the staff who were empathetic but havent done anything, or contacted me despite asking for the response to the matter. Can Booking.com help ?

2026-09-16 • via Nuitee
L
Lin • solo_traveller • tw
10
2026-09-15 • via Nuitee
T
Tobias • couple • de
3
Cons:

Die Musik von der Bar unter unserem Zimmer im Nebenhaus des Hotels war bis 3 Uhr morgens viel zu laut. Schlafen war nicht möglich.

2026-09-01 • via Nuitee
D
Diego • family_with_children • it
9
2026-08-30 • via Nuitee
D
Dana • extended_group • ro
8
Central nice hotel but staff and attitude towards customers disappointing
Pros:

Central location right next to the pedestrian area. Harpa Concert Hall a 10 mins walk away. Rooms are big and comfortable, breakfast varied.

Cons:

Access to various sections is very complicated. If you are in a certain area and need to take the elevatir down, you need to scan your room key. We had just checked out so I had to carry the luggage on the stairs.
Check in took a lot of time, check out the same.
It was the time of Reyjkavik Culture Nights so everything was very busy. The parking lot stayed close for more than 24 hrs. They were unable to accomodate us in the restaurant for dinner because they said they were fully booked weeks in advance. There was noise on the streets until midnight. I understand this is out of their control but at least they should have given us some kind of notice so we prepare better. I did not feel any of the staff at the fromt desk really cared about out opinion.

2026-08-28 • via Nuitee