Shangri-La The Fort, Manila

Hotels
•
Shangri-La Group
8.9 (910 reviews)
30th Street corner 5th Avenue, Bonifacio Global City , Manila , ph

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent, attentive staff/service
Prime, convenient location (heart of BGC)
Comfortable, clean and spacious rooms
High-quality breakfast buffet
Good facilities and club lounge
Family-friendly
Safe and within walking distance to shops/restaurants
Cons:
Recurring sewage/drain smell reported in sinks
Noise issues (generators, ducted AC) affecting sleep for some guests
Minor cleanliness issues in cafe/restaurant area
No laundry detergent provided

Categories

Cleanliness
7.5
Rooms frequently described as clean and well maintained, but recurring reports of a sewage/drain smell under sinks and one note about a dirty cafe wall lowered the score.
Service
9.5
Consistently praised: staff described as warm, smiling, attentive and efficient (staff decorated a room for a birthday; multiple mentions of excellent service and helpfulness).
Location
9.2
Repeatedly noted as ideal/convenient — in the heart of BGC, walking distance to shops, restaurants and attractions.
Room Quality
9
Rooms described as comfortable, spacious, clean and well‑insulated; generally very positive though a few guests reported noise issues from equipment or neighbouring units.
Amenities
9
Facilities and club lounge repeatedly praised; guests called facilities 'amazing' and the club lounge quality was highlighted.
Value for Money
8.9
Standard quality for this hotel tier
Food and Beverage
9
Breakfast buffet and on‑site dining received strong praise (varied, high quality); one comment noted a cafe could be cleaner.
Overall Experience
9.1
Majority of reviews describe an excellent stay, families enjoyed it and many would return; isolated issues (noise, drain smell) affected a few stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:14

Property Description

Luxurious Accommodations
Experience luxury at its finest with our beautifully furnished rooms offering stunning city views, flat-screen TVs, and elegant bathrooms with premium amenities.

Culinary Delights
Satisfy your taste buds with a variety of dining options, from international selections at High Street Cafe to authentic Chinese cuisine at Canton Road. Indulge in Peruvian dishes at Samba or enjoy a juicy steak at Raging Bull Chophouse & Bar.

Relaxation and Recreation
Unwind by our outdoor swimming pools while enjoying panoramic city views, or pamper yourself at the spa for a rejuvenating massage. Stay active at our fitness center, then treat your little ones to a fun time at the Kid's Club.

Book now for an unforgettable stay at Shangri-La The Fort, Manila -- Staycation Approved.

Important information:

Please note that extra bed charges also include breakfast rates for children ages 6 - 11 years old. Please contact the property directly for further details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for ₱ 3,673.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 910 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.2
Room Quality: 9
Amenities: 9
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 9.1
H
Hisham • couple • sa
9
Thank you for the hospitality
Pros:

Location

Cons:

Limited choice of food at breakfast

2026-07-19 • via Nuitee
R
Raj • solo_traveller • au
8
Fantastic staying experience
Pros:

Cooperative staff, cleanliness, customer service and location.

2026-07-18 • via Nuitee
M
Myagmardavaa • family_with_children • mn
8
2026-07-17 • via Nuitee
H
Henrik • family_with_children • dk
9
2026-07-15 • via Nuitee
M
Marton • family_with_children • gb
4
Luxurious hotel but staff should do a lot better.
Pros:

This hotel is more luxurious than some high-end hotels with four times the price. We upgraded to a suite and it was impeccable, lots of marble tiling, luxury branded amenities and hairdryer.
The location is also fantastic, right at Bonifacio High Street and very close to St Luke's Hospital.

Cons:

If I had to name one thing this hotel seriously lacks, it's Customer Service.
Let me explain why:
1) When we checked in, we voluntarily upgraded to a suite, for an additional cost (no problems here). We paid with a debit card, so it was an immediate charge. Yet, when we checked out, the front desk clerk handed over a huge bill and said that only the previously booked (lower category) room was paid. We managed to sort this out but it was a negative experience.
2) Speaking of check-in, the clerk who we checked in with asked us to hand him the luggage tag, which we did. Despite that, for some reason, he didn't give the tag to the concierge team, who didn't know who our luggage belonged to, and I had to make two phone calls to get them finally delivered to the room - an hour later!
3) At the Horizon Lounge, to which we had access due to the suite we upgraded to, we felt we were unfairly treated compared with locals and Chinese guests. As an example, we asked the waitress to put two tables together since we're a family of four, she said sure thing, but didn't do anything. We were almost always seated in the "outer" seats (closer to the entrance) whereas locals and Chinese guests were seated next to the windows with great view and often with four (!) tables pushed together.
4) Only at our last night were we asked whether we needed the evening turnover service, which should have been standard for our suite.
5) My wife had her birthday while we stayed at the hotel and clearly specified the date of her birthday months before we checked in - despite that, someone brought a birthday cake to our room and when we said that it was not that day, she simply said "well, happy birthday in advance then". It was an awkward situation.
In short, I think that the staff's behaviour with non-local and non-Asian guests could be improved and was not what we expected.

2026-07-14 • via Nuitee
J
Jocelyn Gloriosa • extended_group • ph
10
Quick overnight with friends
Pros:

Place was clean...staff were accomodating

Cons:

N/A

2026-07-10 • via Nuitee
I
Ian • solo_traveller • gb
10
Pros:

Everything

2026-07-06 • via Nuitee
D
Dharmesh • couple • gb
4
2026-07-05 • via Nuitee
J
Jean paul • solo_traveller • ca
7
Pros:

The hotel offers an excellent overall experience, and its service teams deserve particular recognition. The valet, bellhop, and doorman staff are exceptional — consistently warm, welcoming, and highly professional. Their dedication to guest comfort truly elevates the stay.

However, the reception team could benefit from demonstrating greater flexibility. I was denied access to breakfast due to wearing a sleeveless shirt, despite the fact that it was not a tank top and was entirely appropriate for the setting. A more accommodating and customer‑focused approach would have been appreciated.

The hotel has many strengths, especially thanks to its outstanding front‑of‑house service teams. With improved flexibility at reception, the guest experience could reach an even higher standard.



Avis sur l’hôtel et le service

L’hôtel offre une expérience de grande qualité, et plusieurs membres de son personnel méritent une mention particulière. Les voituriers, bagagistes et portiers sont exemplaires : chaleureux, accueillants et d’un professionnalisme remarquable. Leur sens du service contribue fortement au confort et à la satisfaction des clients.

Cependant, le service à la réception gagnerait à faire preuve d’un peu plus de flexibilité. J’ai été refusé au petit‑déjeuner en raison d’un haut sans manches, alors qu’il ne s’agissait pas d’un débardeur et que la tenue était tout à fait appropriée pour l’occasion. Une approche plus accommodante aurait été appréciée et aurait amélioré l’expérience globale.

L’hôtel dispose de nombreux atouts, notamment grâce à son personnel de première ligne exceptionnel. Avec une plus grande souplesse du côté de la réception, le niveau de service pourrait atteindre une excellence encore supérieure.

Cons:

The hotel offers an excellent overall experience, and its service teams deserve particular recognition. The valet, bellhop, and doorman staff are exceptional — consistently warm, welcoming, and highly professional. Their dedication to guest comfort truly elevates the stay.

However, the reception team could benefit from demonstrating greater flexibility. I was denied access to breakfast due to wearing a sleeveless shirt, despite the fact that it was not a tank top and was entirely appropriate for the setting. A more accommodating and customer‑focused approach would have been appreciated.

The hotel has many strengths, especially thanks to its outstanding front‑of‑house service teams. With improved flexibility at reception, the guest experience could reach an even higher standard.



Avis sur l’hôtel et le service

L’hôtel offre une expérience de grande qualité, et plusieurs membres de son personnel méritent une mention particulière. Les voituriers, bagagistes et portiers sont exemplaires : chaleureux, accueillants et d’un professionnalisme remarquable. Leur sens du service contribue fortement au confort et à la satisfaction des clients.

Cependant, le service à la réception gagnerait à faire preuve d’un peu plus de flexibilité. J’ai été refusé au petit‑déjeuner en raison d’un haut sans manches, alors qu’il ne s’agissait pas d’un débardeur et que la tenue était tout à fait appropriée pour l’occasion. Une approche plus accommodante aurait été appréciée et aurait amélioré l’expérience globale.

L’hôtel dispose de nombreux atouts, notamment grâce à son personnel de première ligne exceptionnel. Avec une plus grande souplesse du côté de la réception, le niveau de service pourrait atteindre une excellence encore supérieure.

2026-06-29 • via Nuitee
T
Tim • family_with_children • au
10
Our family enjoyed our stay and look forward to returning, the staff were amazing.
Pros:

The room was nice and comfortable. The facilities, staff, location were great and the family enjoyed the breakfast buffet each day.

Cons:

The smell of the drainage under the kitchen sink.

2026-06-27 • via Nuitee
F
Francesca Marie Bianca • family_with_children • ph
9
2026-06-23 • via Nuitee
Y
Yukino • family_with_children • jp
9
子連れにも優しい、新たな発見
Pros:

スタッフの対応、クラブラウンジの質など

Cons:

なし

2026-06-22 • via Nuitee
E
Enrico • family_with_children • us
7
2026-06-21 • via Nuitee
R
Raj • solo_traveller • au
9
Pros:

The location, staff and facilities were excellent.

2026-06-20 • via Nuitee
M
Meshaal • solo_traveller • qa
1
Pros:

متعاونين

Cons:

لايوجد

2026-06-16 • via Nuitee
• extended_group • fr
10
Pros:

J’ai passé un excellent moment dans cet hôtel. L’accueil a été chaleureux dès mon arrivée, avec une équipe toujours souriante, disponible et vraiment soucieuse du confort des clients. La chambre était impeccable : propre, spacieuse, bien insonorisée et très agréable à vivre.

Le petit‑déjeuner était varié et de très bonne qualité, avec des produits frais et un service irréprochable. L’emplacement est également idéal, proche de tout tout en restant calme.

En résumé, un établissement où l’on se sent bien, parfaitement entretenu et géré par un personnel professionnel et attentionné. Je recommande sans hésiter et j’y reviendrai avec plaisir.

2026-06-15 • via Nuitee
G
gael • extended_group • fr
10
Pros:

J’ai passé un excellent moment dans cet hôtel. L’accueil a été chaleureux dès mon arrivée, avec une équipe toujours souriante, disponible et vraiment soucieuse du confort des clients. La chambre était impeccable : propre, spacieuse, bien insonorisée et très agréable à vivre.

Le petit‑déjeuner était varié et de très bonne qualité, avec des produits frais et un service irréprochable. L’emplacement est également idéal, proche de tout tout en restant calme.

En résumé, un établissement où l’on se sent bien, parfaitement entretenu et géré par un personnel professionnel et attentionné. Je recommande sans hésiter et j’y reviendrai avec plaisir.

2026-06-15 • via Nuitee
W
Wit Ney • family_with_children • ph
9
2026-06-14 • via Nuitee
L
Laisa Marie • extended_group • us
10
2026-06-14 • via Nuitee
M
MAE REME • family_with_children • us
9
Perfect spot and place for short stay
Pros:

Perfect location to stay in BGC with family . Very secured , walking distance to many department stores , cafes , restaurants, hang up places .

Cons:

Nothing in particular . it was a short stay so.

2026-06-13 • via Nuitee